Administrative Assistant Customer Service

Tamila Pryz

******.****@*****.*** 403-***-**** www.linkedin.com/in/tamila-pryz10990

SUMMARY

Skilled, dedicated and detail-oriented Administrative Assistant with strong accounting background. Over 5 years experience providing administrative support to management and staff, assisting in day-to-day administrative activities in accordance with internal procedures such as: maintain files, replenish supplies, schedule and organize meetings and events, make travel arrangement. Skilled in performing human resources practices.

Administration: Data entry, filing, organizational skills, attention to detail, time management skills

Microsoft Office: Word, Excel, PowerPoint, Outlook

Accounting Software: ADP, Time Gate, Sage 50, QuickBooks, Simply Accounting

Leadership: Supervised up to 20 staff

HR Support: Screen resumes, shortlist candidates, conduct interview

Communication: Able to interact with people of different ages and backgrounds

WORK EXPERIENCE

Administrative Assistant May 2019- July 2019

G4S Secure Solutions Inc., Calgary, AB

Managed the reception, welcomed visitors by greeting them in person or on phone

Responded to telephone, e-mail, and in-person inquiries from employees and clients

Made travel arrangements and supported appropriate expense reporting administration

Organized and distributed pay-checks, pay-stubs, record of employment

Maintained up-to-date candidates information on the ADP and ordered background and reference checks

Supported the Recruiter in facilitating job fairs to test, screened and interviewed high volume of candidates

Received, sorted, and sent 20-30 clients invoices

Entered non-labor charges to People Soft and billed to the clients

Maintained effective communication and information flow within various departments

Screened 20-30 resumes, conducted reference check, and evaluated applicants in accordance with G4S recruitment procedures and policy

Group Leader August 2012- March 2018

Lynnwood Learning Centre, Calgary, AB

Opened, sorted, and distributed incoming messages and correspondence

Ordered office supplies, stationary, and computer components as needed

Processed payments and produced 80 receipts monthly for clients

Implemented and oversaw programs in accordance with Centre policies and philosophy

Led, supervised, and evaluated 10-20 staff

Assessed the needs, interest, and capabilities of 100+ children, monitored and documented each child’s progress, and maintained both electronic and physical records

Developed rapport with children and parents and fostered a respectful learning environment

Assistant Director July 2008- July 2012

Southwood Learning Center, Calgary, AB

Provided administrative support to the centre’s management and staff

Schedule and confirm appointments

Calculated and verified 20 employees’ hours biweekly using Microsoft Excel for payroll

Oversaw staff scheduling, program orientation, and curriculum planning weekly

Maintained a database of 100+ children, monitoring each child’s educational progress ensuring absolute confidentiality

Answered 30 incoming phone calls daily and forwarded them to the appropriate staff

Ordered office supplies and maintained inventory within the annual budget and engaged in other administrative duties of mailing, scanning, faxing, and printing documents

Coordinated community outreach and fundraising events and raised up to $2,000 annually

Sales Associate/Customer Service November 2007-July 2008

Tip Top Tailors, Calgary, AB

Processed cash, checks and credit/debit card transactions and operated cash register

Demonstrated excellent sales and customer service skills by presenting wardrobe solutions to each customer and assisting with merchandise presentation

Performed operational and clerical duties such as receiving stock and processing transfers

EDUCATION

Bachelor’s Degree in Accounting and Auditing 2007

Uman National University of Horticulture, Ukraine

Assessed by IQAS as equivalent to 4-year Bachelor’s Degree in Canada

PROFESSIONAL DEVELOPMENT TRAINING

Bridge to Success for Professional Immigrant Women February 2019- July 2019

Calgary Immigrant Women’s Association, Calgary, AB

Certificate of Completion of Civic Engagement, Adult Trainer Program 2019

Calgary Immigrant Women’s Association, Calgary, AB

Certificate of Completion, Accounting Fundamentals 2019

Calgary Public Library, Calgary, AB

Certificate of Completion, Simply Accounting 2018

Calgary Immigrant Women’s Association, Calgary, AB

Certificate of Completion, Sage 50 and QuickBooks 2018

Calgary Immigrant Women’s Association, Calgary, AB

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