Business Analyst - IT Consultant/ Analyst - User Support Technician

Leo Long Trang

Mississauga, Ontario

416-***-**** * *************@*****.***

linkedin.com/in/leotrang

Business Analyst Information Technology IT Consultant

Technical Skills Data Management Customer Service

Dynamic and accomplished Bilingual Business Professional with a deep concentration and enormous success in analyzing business processes, problem-solving, and applying information technology knowledge. Verifiable track record of managing complex projects while delivering on time, under budget and exceeding expectations. Practiced in clarifying business requirements, performing analyses and designing process improvements to increase productivity and reduce costs. Extremely technical with the ability to translate complex technical jargon into easy-to-understand terms to ensure client satisfaction. Strong interpersonal skills, highly adept at facilitating discussions and negotiations and resolving issues with key stakeholders in both Vietnamese and English.

Selected Highlights

Created new business processes that saved organizations significant amounts of money and employee work hours.

Used superior customer service skills to maintain a loyal customer base and increase store sales.

Developed exceptional expertise in Java, SQL, BPMN, R, SPSS, databases, Enterprise Architect 12 (BPMN 2.0), computer diagnostics, debugging and troubleshooting.

Cultivated positive relationships with clients and colleagues, leveraging language skills in Vietnamese and English to converse with clarity and diplomacy to individuals from diverse backgrounds and expertise.

Core Competencies

Information Technology

Conceptual Development

Interpersonal Skills

Complex Problem Resolver

Quality Assurance

Strategic Planning

Multitask/Prioritize Effectively

Performance Development

Data Analysis

Accuracy and Detail-Oriented

Crisis Management

Cross-Collaboration

Professional Experience

IMAGINE CANADA TORONTO, ONTARIO 2018 TO 2019

Consultant, Capstone Project

Analyzed existing business processes and created new ones, accurately calculating the number of hours worked for each employee and streamlining the budgets for every project.

Improved the company’s interview process by researching and gathering information ahead of time on the clients’ business requirement details.

Successfully implemented requests for information (RFI) through functional and non-functional vendor questions.

Maintained a strong performance by communicating my job progress in weekly team leader reports.

Completed the project 10 days ahead of schedule and $3,000 under budget.

SU & SHI, FOOD COURT AT SQUARE ONE MISSISSAUGA, ONTARIO 2018

Line Cook

Multitasked by performing several food preparation roles during peak hours, including cutting, grilling, and frying ingredients, while consistently creating delicious, top-quality meals.

Assisted coworkers in serving meals to the customers in a fast-paced, time-sensitive environment.

Ensured the kitchen and restaurant maintained a clean and sanitary environment for all employees and customers.

Built a loyal following by providing exceptional customer service and ensuring every order was correct.

Developed and maintained great interpersonal communication with coworkers and supervisors.

CHURCHES ON HILL FOOD BANK TORONTO TORONTO, ONTARIO 2014 TO 2016

Volunteer, Food Drive

Collected canned and perishable food from households to distribute to needy clients.

Efficiently sorted and organized donations during heavy workloads, discarding unusable donations.

Utilized superb communication and customer service skills to build effective working relationships.

Maintained exceptionally high quality of standards during fast-paced, high-volume shifts.

Compiled my knowledge and expertise into training manuals and best practices for other coworkers.

VINH LONG TEXTILE COMPANY HO CHI MINH CITY, VIETNAM 2012 TO 2013

Salesperson

Successfully served over 30 customers per day, using superior communication skills to increase sales.

Utilized excellent customer service to resolve conflicts about pricing, incorrect orders. and late deliveries.

Ensured complete fiscal accuracy by handling all cash and credit card transactions.

Increased sales by 10% over 6 months through performing competition and market research, and creating TV, newspaper and radio advertising campaigns.

Education

Ted Rogers School of Management, Ryerson University: May 2019

Bachelor of Commerce – Business Technology Management (GPA: 3.31)

Relevant Coursework: Enterprise Architecture 12 (BPMN 2.0), Fundamentals of Programming (Java), Data and Information Management (SQL), System Analysis and Design & Data Communications Network Design (Visio).

Relevant Projects: Strategy, Management and Acquisition: Managed the information system function in organization and used senior management perspective to achieve efficient and effective information systems; assessed IS infrastructure and emerging technologies and how these technologies affect organizational strategy; applied many approaches (SWOT, pros and cons, change management, etc.) for real case studies of large enterprises.

Additional Credentials

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Visio), SQL, SPSS, R, Java, Enterprise Architect 12 (BPMN 2.0), Windows 7, 8 and 10, LAN, WAN, TCP/IP, cloud computing, databases and antivirus software, diagnostics, debugging, computer troubleshooting and infrastructure.

Languages

Vietnamese

English

Honors & Awards

High School Soccer League Silver Medalist (2001)

Gold medals in Vietnamese Traditional Martial Arts (2010, 2011, and 2012)

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