Engineer Project

Manish Dash

Six Sigma GB ®, CSQA ®, ITIL ®, MBA, B.TECH

SUMMARY

Resourceful process consultant, skilled in streamlining processes, operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Expertise in coordinating diverse teams and resources to complete objectives. Organised and detail oriented with proactive and hard working nature. Like to work in challenging and diverse roles and is confident working with technical experts from any industry

SKILL HIGHLIGHTS

Project and Product Management

Software Quality Assurance

CMMi Dev and CMMi SVC

Process Analysis and optimization

ISO 9001 and 20K

Proficient Communicator

Six Sigma Green Belt

Operational Excellence

Risk Management

Stakeholder Management

Resource Planning and Team management

Defining Project completion metrics

SDLC and project management audits

Business Analysis

PROFESSIONAL EXPERIENCE 5 Years 9 months

Fiserv India Pvt Ltd, Noida, India 2 years 4months

Senior Associate from May, 2014 till date

Project

Role

Responsibilities

Tools and Techniques

Achievements

Process & Quality Management

Software Quality Assurance Consultant

Assisted in managing the E2E product cycle

Supported product development by researching current and future demands.

Software Quality Assurance

CMMi SVC ver. 1.3 Process definition and Implementation

CMMi Dev Ver. 1.3 Consultant

Swift ALM configuration and implementation

Process Improvement Projects

Project Management

Delivery Unit Quality Lead

Measurement and Metrics analysis

Process Training

People management

Swift ALM-Digite- PM Tool

Minitab- Statistics tool

Crystal Ball- Process performance Prediction Tool

MS Office

Cost benefit analysis

Pareto analysis

Cause-effect analysis

Six Sigma Green belt certified from Indian Statistical Institute

CSQA Certified from QAI with 78% score

Created org. level Project Management training modules

Shining Star award for Q1’16

Won “Do the Right thing” Award

Helped delivery project to win ‘Hall of Fame’ Award

Capgemini India Pvt Ltd, Kolkata, India 2 Years 1 Month

Consultant from April,2012 to May, 2014

Project

Role

Responsibilities

Tools and Techniques

Achievements

Process Innovation and Excellence

Process Consultant

Process Analyst

Internal Quality Auditor

ISO 20000:2011 and ISO 9001:2008 Facilitator and SPOC

ISAE3402/SSAE16 Facilitator and SPOC

CMMi SVC L5 High Maturity SPOC

Lean- Six Sigma Implementation

Internal Process Trainer

Customer satisfaction Index Analysis

MS Office

Cost benefit analysis

Pareto analysis

Cause-effect analysis

Best Process Trainer award.

Project star award

Best YB case study award for the six sigma project to improve customer satisfaction.

Instrumental in successful completion of ISAE 3402/SSAE 16, ISO 20000:2011, ISO 9001:2008 & CMMI

Wipro Technologies, Chennai, India 1 Year 4 Months

Application Engineer from December, 2008 to May, 2010

Project

Role

Responsibilities

Tools and Technologies

Achievements

Nike.net portal production support

Application Engineer

Application Engineer

24x7 Global production Support

Backup Incident manager

Subversion- Versioning tool

Toad-SQL scripting tool

Eclipse- Java and J2EE development tool

Instrumental in indentifying and delivering a completely error free application in 3 months.

EDUCATION

Year

Examination

Institution/University

Marks Obtained

2012

MBA (IT Business Management)

Symbiosis Centre for Information Technology, Symbiosis International University, Pune

GPA: 2.669/4)

2008

Graduation (BTech., E&TC)

KIIT University, Bhubaneswar

73.7%

2003

Class XII, Science

CHSE

67%

2001

Class X

ICSE

82.8%

SUMMER INTERNSHIP PROJECT, 2011 6 Months

American Express, Gurgaon, India

Project: Oracle Sub Ledger Initiative Reporting

Understood the business cycle and worked with the reporting team. Helped in generating and maintaining reports which helped in making business decisions. Helped in requirement gathering and reviewing technical and functional specification documents.

PROFESSIONAL CERTIFICATIONS & TRAININGS

Six Sigma Green Belt certified from Indian Statistical Institute, New Delhi

CSQA ( Certified Software Quality Advisor) from QAI

ITIL V3 Foundation 2011 from APMG

Six Sigma Yellow Belt

Certified internal quality Auditor

OTHER PROJECTS

Six Sigma Green Belt project to reduce Turn-around time of High priority tickets

Six Sigma Green Belt project to reduce Turn-around time of new hires joining process

Six sigma Yellow belt project to improve customer satisfaction index

ITIL V3 Recommendation and implementation in DesiCrew

PERSONAL DETAILS

Gender: Male

Nationality: Indian

DOB: 01-02-1986

Languages known: English, Hindi, Odia, Bengali

CONTACT INFORMATION

Phone: 971-***-**** (M)

Email: **************@*****.***

Address: N-240, Mayfield Gardens, Sector 51, Gurgaon-122001

Contact this candidate