Customer Service Employee

Manthan R Bhatt

Contact Info

Address : C/* Nirali Flats

Nr.Vastrapur Rly station, Satellite

Ahmedabad

Gujarat, India

Mobile No. : 971-***-**** & 079********,704*******

Email : **********@*****.***

Educational Qualification

M.Com

Institute : Gujarat University

Year of passing : 2009

Result : 48%

MBA : Sikkim Manipal University ( HR )

WORK EXPERIENCE:

Organization : Orion Enterprises Pvt Ltd

Location : Ahmedabad

Designation : HR Executive

Duration : Continue ( 01.11.2013 to Till )

Key Result Areas :

Recruitment and Selection

To make complete process for interviews according to decided criteria and as per designation.

Sourcing of the candidate through various resources like Bio-Data Bank, References, Advertisement in news papers.

Short listing the right candidates.,Conducting telephonic interviews.

Keeping a track record for all the CV’s.

Joining formalities

To Collect all the necessary documents for preparing Employee file as per required document for employment.

To make the employee aware with rules and regulations of the organization.

To introduce him or her to all the Seniors & Managers of the company

HR Documents ( Letters)

Interview Call Letter, Offer Letter, Appointment Letter, Confirmation Letter Increment Letter, Promotion Letter, Resignation Acceptance Letter.

Time keeping

To maintain track of manual and online, in & out time of all staff members.

To maintain late coming and early going report.

Salary Accounts

To open Salary Accounts of all the employees.

To assure whether employees have received their Debit/ATM Card,

Cheque book and other documents related to their salary account.

To co-ordinate with bank for problems of employees related to salary account.

Pay Roll software

To update Pay Roll Software monthly basis.

Update Employee Master, Department, Designation, Transfer, New Joining.

Payment

Employee Salary, Extra attendance/Overtime Payment (Sunday Payment),

Employees Birthday & Marriage Gift Payment, Reimburse of Food Allowance Payment, Arrears–Increment, Leave Encashment & Bonus Payment,

Full & Final Sattlement Payment, PF withdrawal Payment.

PF(Provident Fund) & ESIC(Employee's State Insurance Corporation)

To ensure that PF Consultant has filled PF form and alloted PF numbers to the new employee.

To check whether PF is deducted appropriately or not in excel sheet.

To ensure that PF Consultant has filled PF withdrawal form properly of all the resigning employees and also ensure that the amount has credited to his / her accounts.

To ensure that ESIC consultant has filled employee registration form for all new employees for ESIC procedure.

To ensure that ESIC consultant has done over all procedure for preparation of ESIC PEHCHAN CARD.

To ensure that ESIC consultant has done all process for all type of ESIC benefits.

Distribution:

To distribute Uniform, Shoes, Diary, ID card and Logbook (Worksheet ), Salary slips, PF slips and seasonal gifts to employee as per due date.

Organization : Star Bazaar (Trent Hypermarket Ltd.)

Location : Ahmedabad

Designation : Account Officer

Duration : 7 Years

My Main responsibilities are:

Looking after Billing Counter on daily basis.

Responsible to manage Cash Tills.

Responsible for training and monitoring the performance of team members in Account Dept. ( 25 Cashiers Handling Daily Basis )

Monitor the Grooming Standards of my team members.

Give coaching to the Account team as per the individual requirement of the person.

I Handle the also Customer Service Desk

Responsible for Client service and monitoring as well as coaching The ‘Customer Loyalty Program’ to the team.

Handling key clients and maintaining relation with them.

Day to day cash banking, Sodexo submission and Credite Card card entries.

Personal Details

Age : 28 years

Date of Birth : 14nt Feb, 1987

Gender : Male

Nationality : Indian

Hobbies : Playing & Watching Cricket

Languages Known : English, Hindi & Gujarati

Manthan Bhatt

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