Manager - IT Projects

HARSHVARDHAN KARANJKAR

** ***** ****** ****, *******, Ontario, Canada M4W 3G9

Email: ***************@*****.*** Skype: harsh_karanjkar

Linkedin: https://www.linkedin.com/in/harshkaranjkar/ Phone: 416-***-****

PROJECT MANAGER – IT

Multi-functional expert offering 16 years of experience in leading technical teams & managing IT Projects & Operations for applications and products in the domain of Telecom, Shipping & Logistics and Banking Industry

Prince2, ITIL and Red Hat Certified, PMP & Agile trained offering an eventful career of 16 years predominantly in the areas of Project Management, IT Operations, Customer Engagement & Service Delivery; recently worked as Global Service Delivery & IT Manager with Shipco-IT Pvt. Ltd.

Deft in managing & leading technical teams for delivering successful technical projects; vast experience of project management overseeing delivery for a global customer base. Ability to manage multiple high-stakes initiatives and cross-functional teams in a global environment.

Adept in Waterfall & Agile methodologies and well versed with all the phases of software development life cycle, ensuring that the projects are delivered with highest quality and within agreed timelines.

Highly organized and detail oriented, ensuring the project documents are updated regularly; exposure working on Microsoft Project and other tools like Jira & Remedy.

Superior communication skills, keen planner with fine-tuned analytical, problem solving and interpersonal skills, proficient in displaying tenacity and diligence during challenging assignments.

Core Competencies

Project Management Agile IT Operations Delivery & Implementation Product Integration Maintenance Projects Problem Solving & Conflict Resolutions Resource Management Stake holder Management Cross-functional Coordination Leadership Skills Excellent presentation skills Client Engagement Multitasking

Technical Skills

Technology

MS technologies, Linux, SQL, Oracle, Shell Scripting, C and PowerShell.

Tools

BMC Remedy, Service Now, Zen Desk, SysAid & Amdocs Clarify, CRM, OTRS

Packages/Tools

Microsoft Office 365 Apps & Google Suite, Active Directory, LDAP, MS Project, Jira, Launchpad.

Onsite Experience

U.S – Visited the head office to meet the CIO & senior management. Participated in management meets.

Hong Kong – Meetings with IT team and GM to discuss IT policies & projects for China region.

Singapore – Meet the management team at the regional head office to discuss budget & IT projects for Asia region.

New Zealand – Visited the Auckland office to meet the senior management & consult on the ongoing projects.

Antwerp – Meet the country manager & client teams in the Belgium office.

Poland – Visited the Gdynia office to kick-off the first phase of O365 rollout & implementation.

Israel – Travelled to Israel to learn and work on new version of telecom products.

Germany – Presentations and demonstration of product & supporting Pre-Sales activities for client

Thailand – Meetings with the management, vendors & IT teams to revisit the existing processes in the Bangkok office

Malaysia – Visited branch offices & met the GM’s and senior managers in Asia.

I have a Business VISA to travel to the United States.

ACHIEVEMENTS & SKILLS

Proficient with interacting and consulting CXO’s and executives at the senior leadership level of an organization

Introduced automation & centralized processes for software’s & licenses; saved CAD 20k per annum per region

Established standard process and documentation, thus saving lot of efforts for various teams

Created and monitored annual budget of CAD 5.5M for the IT team

Successfully rolled out Microsoft Office 365 in a phased manner with a minimal budget of CAD 500K.

Coordinated with different teams and worked on multiple simultaneous projects, ensuring timely delivery

Tracked and monitored project performances against the documented projections and timelines

Quick learner & ability to adopt, deliver and add value in rapidly changing & dynamic environment

PROFESSIONAL EXPERIENCE

SHIPCO IT Private Ltd Global Service Delivery & IT Manager June’14 - July’19

Lead the IT Department of Shipco and work closely with the CXO’s and all other departments to ensure the consistent delivery, maintenance and improvement of all IT services and systems.

Chaired weekly meetings with the project teams to ensure clarity of scope, monitor & prioritize tasks as required

Closely monitored the change requests to check if any impact on the scope and revised the timelines in accordance and acceptance with delivery teams and the client counterpart

Build and maintain working relationships with team members, vendors, and other departments involved in the projects

Act as a technical liaison, providing guidance to internal and external stakeholders on technology requirements to support their business needs, while managing the relationship with the client and all stakeholders.

Aligned project requirements with business units and IT technology strategy and vision

Communicated effectively with project stakeholders, including; expectation management, status updates / dashboards, PMO, formal reporting and meetings

Implemented, managed and enforced IT standards, policies and procedures & development of standard operating procedures, processes and best practices & guidance to IT staff and project members.

BARCLAYS Engagement Manager Aug’12-May’14

Managed the portfolio of banking applications for South Africa (SA) region

Designed & implemented an engagement model for banking projects for South Africa region

Own and maintain business relationship with stakeholders and senior management in South Africa region

Work as Escalation Manager for critical incidents reported in banking application

Participate in Change Approver Board meetings for critical changes that had an impact on the business operations

Conduct and chair the status review meetings among project teams, clients and stakeholders

IBM India Ltd. Service Delivery Manager Feb’12-Aug’12

Was a part of Program management team for Vodafone India account and managed delivery in terms of timeliness.

Collaborating with the team members and senior management (Managers, Technical leads, Customers and Partners) to maintain a continuous stream of information regarding the project status and progress across multiple geographies during all phases of service management and delivery.

Initiating and participating in various conference calls, receiving status & progress on current issues, updating the stakeholders and client teams while handling escalation and during daily operations calls.

Accountable for collating information, generating and maintaining various reports reflecting the trends & developments of the company for budgetary and strategic review to enhance the business of the company.

Amdocs India Ltd. Group Lead Jun’06-Feb’12

Responsible for setting up and managing the product Infra team in India office.

Spearheaded efforts across leading, mentoring & monitoring the performance of the team members to ensure efficiency in delivery of BSS and other Amdocs products.

Work with consulting & other teams, build, test, integrate and deploy environments based on the requirements for clients.

Provide support to the presales team for customer demonstrations and during client visits.

Implemented a process-oriented culture across the team to create a baseline for achieving standard accreditations.

EDUCATIONAL CREDENTIALS

Master of Computer Management (M.C.M) INDSEARCH, Pune University

Bachelor of Computer Science (B.C.S) Fergusson College, Pune University

Diploma in Civil Engineering (D.C.E) Maharashtra State Board of Technical Education

CERTIFICATIONS TRAININGS ATTENDED

PRINCE2 Certified Project Management (PMP)

ITIL V3 Foundation IT Security

Red Hat certified Engineer on RHEL 5 Agile

LANGUAGES KNOWN

English Fluent French Beginner

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