Kurt Gabriel M. Gaston

Skype: live:kurtsky_*

Email : ac9yrp@r.postjobfree.com

Objectives:

- To apply my technical and multitasking skills & experience in computer software,

hardware & retail to provide excellent support to a business or organization

Educational Background:

Asia Pacific College: (2002-2004)

Major : Information Technology

Informatics Computer Institute Philippines (2000)

Major : Web Page Development

Employment History:

Taschh (Online Freelancing)

Febuary 1 – Febuary 15, 2017

Taschh is an international based company that provides outsourcing to different clients in fields such as e-commerce and marketing.

- Tracked Orders using different software providing customers with arrival time of their orders.

- Adhered to strict guidelines of orders technicalities and specifications of products.

- Managed Emails depending on warehouse and/or product specs

- Updated List of new products upon arrival

Mobile N' Apps

Mobile N' Apps is an online Tech Blog which shows reviews for the newest gadgets.

- November 2016 - Febuary 2017

- Wrote articles regarding latest Technology News

- Provided News for Cover page of website

- Double checked and verified news to make sure they are 100% accurate

Open Access Marketing ( Open Access BPO)

Open Access BPO is an omni-channel customer care and back office support provider

January 2016 – October 2016

Monthly Salary: PHP 20,000

- Managed 50 to 80 Chats (2 Max/Session) & 20 Emails per day

- Chat & Email Support for US Food Company

- Provided Follow up to Orders & Adhered to strict Guidelines

- Called back Customers to follow up delivery of orders

- Managed and tracked tickets in a day using Excel & Team Tracker

- Used Zendesk Software for checking orders

- Reason for Leaving:

Felt extreme pains from Aug 2016 to Feb 2017

I Was hospitalised from 2017 Nov to 2018.

Zalora Philippines

-Zalora Group is an e-retailer founded by Kinnevik AB and Rocket Internet.

August 2015 – December 2015

Service Advisor The Iconic/ Zalora

- Managed 50-60 Emails a day

- Monitored Orders and Requests of Customers

- Provided Email Support for The Iconic Australian Online Retail Company

- Provided Follow up to Orders & Adhered to strict SLA's

Reason for Leaving: Account dissolved

Convergys

- CVG a corporation based in Cincinnati, Ohio, that sells customer management and information management products.

Febuary 2015 – May 2015

Customer Service Advisor for OnStar.

- OnStar Corporation is a subsidiary of General Motors that provides subscription-based services.

Incentives based on amount of resolved issues resolved.

- Attended 45 Days of training

- Answered approximately 25-35 calls per day

- Provided help to customers “stuck” on the road and in dangerous conditions.

- Attended meetings for new product updates.

Reason for leaving: Did not pass the QA

Sitel Philippines

-Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise.

September 2013 - May 2014

Health card on 6th month of employment.

- Managed 100 Chats/day

- Monitored New Products & Services

- Provided Chat Support for US Video Game Publisher

- Provided Follow up to Orders & Adhered to strict SLA's

Reason for Leaving: Relocation from QC to Makati

Telexpress Manila (Tele Express Contact Center)

-Telexpress Manila or Tele Express Contact Center is headquartered in Taiwan and provides contact center services.

January 2012 – June 2013

Health card on 1st year of employment.

- Managed approximately 50 calls a day.

- Monitored New Products & Services

- Provided Phone Support to Asian Customers

- Did most trouble shooting over the phone.

Reason for Leaving: Left because I was referred by a friend in another company.

Sykes Enterprises, Incorporated (stylized as SYKES) is an American multinational corporation headquartered in Tampa, Florida that provides business process outsourcing services.

2011-2011

Health card on 1st year of employment.

- Troubleshooted CPU issues related to HP Desktops

- Provided info to new HP products to customers

- Provided information on HP Products and services

- Answered approximately 30 calls/day.

Reason for Leaving: Was not able to pass QA verification for probationary period

World Chicken

-World Chicken is a fast food restaurant that serves healthy chicken cutlets with a choice of different sidings.

2009-2011

Franchise Owner World Chicken

- Brainstorm new Products and Promos

- Co-Managed Branch

- Provided Feedback to Employees and New Products

Reason for closure: Bankruptcy

Skills:

Android Operating System/Windows Phone OS/ Zendesk Ticket Mgmt Software

Knowledge in PC Software, Hardware, Network Troubleshooting

Knowledge in Online Games, Video Games (Console/PC Games)

Strong Multitasking Skills

MS Excel, Word, HTML, Photoshop

Windows XP, Windows 7,Windows8,Windows 10 Operating System

Work References:

Robert Pamoti

094********

Sash Cunanan

091********

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