Customer Care Service
Resume:
Kurt Gabriel M. Gaston
Skype: live:kurtsky_*
Email : *******@*****.***
Objectives:
- To apply my technical and multitasking skills & experience in computer software,
hardware & retail to provide excellent support to a business or organization
Educational Background:
Asia Pacific College: (2002-2004)
Major : Information Technology
Informatics Computer Institute Philippines (2000)
Major : Web Page Development
Employment History:
Taschh (Online Freelancing)
Febuary 1 – Febuary 15, 2017
Taschh is an international based company that provides outsourcing to different clients in fields such as e-commerce and marketing.
- Tracked Orders using different software providing customers with arrival time of their orders.
- Adhered to strict guidelines of orders technicalities and specifications of products.
- Managed Emails depending on warehouse and/or product specs
- Updated List of new products upon arrival
Mobile N' Apps
Mobile N' Apps is an online Tech Blog which shows reviews for the newest gadgets.
- November 2016 - Febuary 2017
- Wrote articles regarding latest Technology News
- Provided News for Cover page of website
- Double checked and verified news to make sure they are 100% accurate
Open Access Marketing ( Open Access BPO)
Open Access BPO is an omni-channel customer care and back office support provider
January 2016 – October 2016
Monthly Salary: PHP 20,000
- Managed 50 to 80 Chats (2 Max/Session) & 20 Emails per day
- Chat & Email Support for US Food Company
- Provided Follow up to Orders & Adhered to strict Guidelines
- Called back Customers to follow up delivery of orders
- Managed and tracked tickets in a day using Excel & Team Tracker
- Used Zendesk Software for checking orders
- Reason for Leaving:
Felt extreme pains from Aug 2016 to Feb 2017
I Was hospitalised from 2017 Nov to 2018.
Zalora Philippines
-Zalora Group is an e-retailer founded by Kinnevik AB and Rocket Internet.
August 2015 – December 2015
Service Advisor The Iconic/ Zalora
- Managed 50-60 Emails a day
- Monitored Orders and Requests of Customers
- Provided Email Support for The Iconic Australian Online Retail Company
- Provided Follow up to Orders & Adhered to strict SLA's
Reason for Leaving: Account dissolved
Convergys
- CVG a corporation based in Cincinnati, Ohio, that sells customer management and information management products.
Febuary 2015 – May 2015
Customer Service Advisor for OnStar.
- OnStar Corporation is a subsidiary of General Motors that provides subscription-based services.
Incentives based on amount of resolved issues resolved.
- Attended 45 Days of training
- Answered approximately 25-35 calls per day
- Provided help to customers “stuck” on the road and in dangerous conditions.
- Attended meetings for new product updates.
Reason for leaving: Did not pass the QA
Sitel Philippines
-Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise.
September 2013 - May 2014
Health card on 6th month of employment.
- Managed 100 Chats/day
- Monitored New Products & Services
- Provided Chat Support for US Video Game Publisher
- Provided Follow up to Orders & Adhered to strict SLA's
Reason for Leaving: Relocation from QC to Makati
Telexpress Manila (Tele Express Contact Center)
-Telexpress Manila or Tele Express Contact Center is headquartered in Taiwan and provides contact center services.
January 2012 – June 2013
Health card on 1st year of employment.
- Managed approximately 50 calls a day.
- Monitored New Products & Services
- Provided Phone Support to Asian Customers
- Did most trouble shooting over the phone.
Reason for Leaving: Left because I was referred by a friend in another company.
Sykes Enterprises, Incorporated (stylized as SYKES) is an American multinational corporation headquartered in Tampa, Florida that provides business process outsourcing services.
2011-2011
Health card on 1st year of employment.
- Troubleshooted CPU issues related to HP Desktops
- Provided info to new HP products to customers
- Provided information on HP Products and services
- Answered approximately 30 calls/day.
Reason for Leaving: Was not able to pass QA verification for probationary period
World Chicken
-World Chicken is a fast food restaurant that serves healthy chicken cutlets with a choice of different sidings.
2009-2011
Franchise Owner World Chicken
- Brainstorm new Products and Promos
- Co-Managed Branch
- Provided Feedback to Employees and New Products
Reason for closure: Bankruptcy
Skills:
Android Operating System/Windows Phone OS/ Zendesk Ticket Mgmt Software
Knowledge in PC Software, Hardware, Network Troubleshooting
Knowledge in Online Games, Video Games (Console/PC Games)
Strong Multitasking Skills
MS Excel, Word, HTML, Photoshop
Windows XP, Windows 7,Windows8,Windows 10 Operating System
Work References:
Robert Pamoti
Sash Cunanan
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