Sales Customer Service
Resume:
Michele Mauchel
Michele Mauchel
** ******** ***, *******, **** Sussex, RH13 6AH
(Home) 014**-****** (Mobile) 079**-******
****@*******.**.**
D O B 29/07/1965
An experienced & versatile Director/ President of Sales with a proven track record of success within B2B, B2C, insurance, security, finance, marketing & commercial market sectors.
Strong leadership, strategic marketing & business development experience.
Results orientated & profit-focused with business infrastructure planning skills.
Experience of implementing sales improvement projects, account management, customer service, client liaison, leadership, training & development, strategic planning, marketing initiatives, sales tools, efficiency & profitability initiatives.
CAREER HIGHLIGHTS:
As Regional Manager doubled turn over for Advantage from month3
Sales Director – achieved over £ million per month on more than one occasion
President of sales – achieved £1million in revenue per month for CRL on more than one occasion
Achieved a significant increase of 6% per month in new business sales
Successfully increased sales to existing key customers by 4% per month
Consistently achieved set sales targets & received awards for performance
Utilised language skills to develop lucrative sales channels across Europe
Won business planning manager six on six
One of the Top Area Account Executive on Team and personal production 2006/2007/2008/2009/2010
CAREER HISTORY:
REGIONAL MANANGER – NOVEMBER 2017 – TO DATE
Recommended solutions for customers and delivered product demonstrations
Doubled Turnover of Advantage with 3 months of appointment
Leadership, training and motivation of a strong team of +/- 6 sales representatives
Handled all recruitment, appraisals, training & development for key sales staff
Liaised with customers to establish requirements & developed a positive solution
Booked and held all Management meetings for team
Championed delivery of high standards of customer service and support
Developed numerous relationships with new and existing customer accounts
Responsible for all aspects of sales and development management activities
Consistently delivered a high standard of customer service and support
Successfully increased market presence, turnover and profitability
CRL MANAGEMENT LTD – JULY 2012 – OCTOBER 2017
Recommended solutions for customers and delivered product demonstrations
Sales Director – achieved over £ million per month on more than one occasion
President of sales – achieved £1million in revenue per month for CRL on more than one occasion
Doubled Turnover of Advantage with 3 months of appointment
Leadership, training and motivation of a strong team of +/- 6 sales representatives
Handled all recruitment, appraisals, training & development for key sales staff
Liaised with customers to establish requirements & developed a positive solution
Booked and held all Management meetings for team
Championed delivery of high standards of customer service and support
Developed numerous relationships with new and existing customer accounts
Responsible for all aspects of sales and development management activities
Consistently delivered a high standard of customer service and support
Successfully increased market presence, turnover and profitability
AREA ACCOUNT EXECUTIVE: 2010 – 2012 Ace Employee Benefits
Leadership, training and motivation of a strong team of +/- 6 sales representatives
Selling healthcare products into major corporate and government establishments.
Opening up orphan accounts and gain very high levels of business
Hit target month on month
In top 3 sales from joining Simplyhealth
SIMPLYHEALTH Oct 2009 – Nov 2010
Account Executive
Selling healthcare products into major corporates and government establishments.
Opening up orphan accounts and gain very high levels of business
Hit target month on month
In top 3 sales from joining Simplyhealth
Left to go back to ACE
1998 to Date continuous employment
AREA ACCOUNT EXECUTIVE: 2008 – 2009Ace Employee Benefits
Appointed to lead market development and profitability improvement projects
Recommended solutions for customers and delivered product demonstrations
Leadership, training and motivation of a strong team of +/- 6 sales representatives
Handled all recruitment, appraisals, training & development for key sales staff
Liaised with customers to establish requirements & developed a positive solution
Successfully achieved monthly targets of a 6% increase in new business
Achieved a 4% increase, per month, in sales from existing key customers
Responsible for all aspects of sales and development management activities
Consistently delivered a high standard of customer service and support
Successfully increased market presence, turnover and profitability
Co-ordinated business planning, business development & marketing initiatives
PROMOTED – 2005 – 2008
BUSINESS PLANNING MANAGER –Senior Enrolment Coordinator
Responsible for all aspects of sales and development management activities
Consistently delivered a high standard of customer service and support
Successfully increased market presence, turnover and profitability
Co-ordinated business planning, business development & marketing initiatives
Leadership, training and motivation of a strong team of 6 sales representatives
Handled all recruitment, appraisals, training & development for key sales staff
Liaised with customers to establish requirements & developed a positive solution
Planned, created and delivered key sales presentations to clients as board level
Utilised communication skills to develop strong relationships with many clients
ACCOUNT EXECUTIVE: 2004-2005 Combined Benefit Services sister Company to C .I. C. A. affiliated to Aon
Appointed to lead market development and profitability improvement projects
Recommended solutions for customers and delivered product demonstrations
Leadership, training and motivation of a strong team of +/- 9 sales representatives
Consistent achievement of targets lead to promotion to Senior Sales Manager
Handled all recruitment, appraisals, training & development for key sales staff
Liased with customers to establish requirements & developed a positive solution
Responsible for all aspects of sales and development management activities
Consistently delivered a high standard of customer service and support
Successfully increased market presence, turnover and profitability
Co-ordinated business planning, business development & marketing initiatives
Championed delivery of high standards of customer service and support.
Developed numerous relationships with new and existing customer accounts
1998
SENIOR SALES MANAGER: Combined Insurance Company of America
Responsible for all aspects of sales and development management activities
Appointed to lead market development and profitability improvement projects
Leadership, training and motivation of a strong team of +/- 9 sales representatives
Handled all recruitment, appraisals, training & development for key sales staff
Liased with customers to establish requirements & developed a positive solution
Oversaw business planning, budgeting and business development activities
Championed delivery of high standards of customer service and support
Developed numerous relationships with new and existing customer accounts
Monitored sales team performance to ensure all key targets were achieved
Successfully achieved monthly targets of a 6% increase in new business
Achieved a 4% increase, per month, in sales from existing key customers
Received many company awards for consistency and sales achievement
Consistent achievement of targets lead to promotion to Senior Sales Manager
1997 to 1998
SALES EXECUTIVE: Romtec Plc
Responsible for increasing revenue and profitability through effective sales
Appointed to utilise sales knowledge & language skills to develop sales in Europe
Utilise knowledge of the Dutch and Flemish languages to gain major new clients
Planned, created and delivered key sales presentations to clients as board level
Utilised communication skills to develop strong relationships with many clients
Liased with clients to resolve issues and establish requirements and specifications
Recommended solutions for customers and delivered product demonstrations
Successfully and consistently achieved or outperformed all set sales targets
1994 to 1996
SALES & MARKETING MANAGER: Call Guard Security, South Africa
Responsible for managing sales and marketing activities across the company
Appointed to significantly increase market presence, turnover and profitability
Co-ordinated business planning, business development & marketing initiatives
Leadership, management and development of a strong team marketing agents
Planned and implemented marketing initiatives to promote the company name
Liased with media companies to co-ordinated press releases and advertising
Developed numerous relationships with new and existing customer accounts
Created & presented sales seminars & delivered presentations to board level
Monitored overall sales team performance, company revenues & profitability
Ensured the delivery of all clearly defined functional business requirements
Successfully achieved an 18% increase in sales revenue per annum
1993 to 1994
SALES EXECUTIVE: Call Guard Security, South Africa
Responsible for increasing turnover through effective sales activities
Appointed to utilise a range of sales techniques and communication skills
Developed and maintained strong working relationships with key customers
Delivered high standards of customer service & customer support performance
Liased with clients to establish requirements & delivered solutions to meet needs
Successfully and consistently achieved or outperformed all set sales targets
Increased turnover leading to promotion to the Sales & Marketing Manager role
EARLY CAREER INCLUDES:
Area sales consultant – Epol Livestock Feed LTD ( South Africa)
Service Consultant – Dunn & Bradstreet, South Africa
Credit Reporter – Dunn & Bradstreet, South Africa
PMI Assesor – Winston and Associates.South Africa.
PROFESSIONAL:
Sales & Marketing Management
Customer Relations
Account Management
TRAINING & QUALIFICATIONS:
6 ‘A’ level qualifications
Various in-house & external training programmes
Effective communication & presentation skills
Team leadership & motivation techniques
MS Windows, Word, Excel, Outlook & Explorer skills
PERSONAL DETAILS:
Born 29th July 1965
Languages: Afrikaans, Dutch & Flemish
Interests include show jumping, cross-country and dressage
Excellent references available on request
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