Project Coordinator
Resume:
Nadia Mustafa Milton, ON
**********@*****.***
OBJECTIVE
Pursue a career as an Application Analyst, leading to bigger & brighter prospects and competitive growth. PROFESSIONAL PROFILE
7+ years of solid work experience as a Project Analyst & Project Coordinator in Financial & Health industry
Outstanding organizational skills, strong analytic and presentation abilities, goal orientated, able to work independently with minimum supervision.
Excellent managerial skills, coupled with ability to deliver extraordinary performance under high pressure, fast paced environment
Advanced communication skills; both written and verbal. SKILLS & CAREER ACHIEVMENTS
Project Analyst Oct ‘16 – To Date St. Joseph’s Hamilton Healthcare
Certified as an ADT Analyst to improve bed utilization, transport & EVS workflows. Provide end-users the tools to manage hospital stay from pre-admission through discharge by customizing Epic’s Electronic Medical Records system
To ensure a seamless build, collaborated with cross functional applications, such as Hospital Billing, Clinical & Privacy teams to guarantee smooth transition of patient’s stay.
Developed, implemented & monitored optimization requests as received by end-user.
Managed competing priorities and conflicting timelines, to manage, build and test Go-Live requirements.
Provided Management support for planned accreditation reviews to achieve +90% results. Job Roles
BCMA Specialist: Worked closely with Accreditation Manager to develop work plan to deliver +90% accreditation mark. Followed up with regular monitoring and updates. Provided proactive support and engaged regularly to ensure level is maintained. Developed detailed review tracking calendars for each accreditation and updated them as needed.
Cutover lead: Worked closely with the Application Leads to execute smooth cutover before Go-Live. Ensured data from legacy system migrated to the new system, avoiding duplicative steps from clinical and non-clinical users. Provided strategy and work plans to achieve a successful activation of the new application.
Reporting lead: Analyzed in-house operations and collaborated with end user to tailor EPIC’s system to fit their needs with flexible, template-based reporting. Performed in-depth analyses of workflows, data collection, report details and other technical components associated with its use. Identified opportunities for process redesign to maximize use of EMR software.
Data Courier Lead: Responsible for sending database records and items to configure the system. Managed the capability to edit specific records and items within each environment from allotted master files. Key person responsible for keeping environments in sync by limiting direct build into the TST or PRD environments. Project Coordinator Jul ‘13 - Feb ‘16 Cenit Consulting
Collaborated with clients to finalize maintenance contracts & subsequent processing of invoices.
Rolled out strategies to timely invoice and achieve revenue targets for all 26+ international clients for annual dues crossing $18 million.
Consistently met 3-year biannual revenue targets and achieved 100% client billing and recovery. Uncovered a 22-month old outstanding due of $150,000 against previous deployment.
Facilitate effective scrum related team meetings. Manage sprint backlog and key project elements
Integrated info into concise action items – write software requirements, user stories & use cases.
Track sprints and releases against delivery metrics and prepare status reports and internal/external communication as required
Liaise between the client(s) and the project team to ensure user stories/acceptance criteria is clearly defined, understood and implemented successfully. Provide proper transfer of knowledge to project teams.
Worked with business owners and project teams to develop and manage project backlog. Identify & remove obstacles which prevent the team from achieving the shared goals. Lead, Corporate Services & Quality Nov ‘05- Dec ‘10 TPS Pakistan Ltd
Achieved 100% success rate for DNV’s external ISO 9001:2000 audits.
Assisted in evaluating and identifying risk areas and provided guidance for audit preparation.
Conducted periodic internal quality audits. Fully involved in annual External Audits, as conducted by DNV.
Worked in parallel with development team to roll out strategy to achieve quality targets. Worked closely with the Design, Implementation & Support units, keeping a focus on quality audits, to iron out all creases and achieve a perfect finish, while ensuring client’s request and add-ons are incorporated.
Ensured creation of processes, procedures, SOPs and checklist requirement, which adhered to ISO 9001 guidelines. These documents were the foundation for internal audits.
Ensured presence of latest documents for all departments through version control software.
Categorized customer-related queries for 30+ products for a clientele of 100+; inclusive of questions, comments or complaints.
Expertise
EPIC Certified for GrandCentral Application
Indepth analysis for end-user reporting requirements
Advanced troubleshooting and problem solving skills
Provided post Go-live support to clinical and non-clinical staff
Solid multitasking & prioritizing skills
Formal ISO 9000:2001 training including Standard, Policy & Procedure documentation
Critical thinker - understanding the links between ideas
Expert in MS Office, MS Project & MS PowerPoint
Superior client communication skills
Hands-on exp.
Communication
Exceptional communication skills, both verbal and writing
Strong analytic & presentation abilities
Documented corporate manuals, user guide for team and client facilitation
Ability to communicate effectively with technical and non-technical staff
Proof-read and edit departmental documents for accuracy
Flair for creative and informative articles; regular writer for Dawn Newspaper
Maintained a social media blog for a third party: Starz 8+ years
WORK HISTORY
St. Joseph’s Hamilton Healthcare Oct 2016 – To Date Project Analyst
Cenit Consulting Jul 2013 - Feb 2016
Project Coordinator
TPS Pakistan Ltd Nov 2005 - Dec 2010
Lead, Corporate Services & Quality
Salvation Army Multiple Instances
Volunteer – Food & Toys Drive
CERTIFICATIONS AND AFFILIATIONS
PROFESSIONAL
Epic Certified for Application Grand Central Dec 2016
Member, Information Systems Audit & Control Association (ISACA), Toronto Chapter
Attended workshops on Time Management, Presentation Skills, and Interpersonal Skills ACADEMIC
Masters of Computer Science, Pakistan
Bachelor of Computer Science, Pakistan
References available on request
Contact this candidate