Employee Relations Customer Service

Prashant Manjrekar

Cell: 647-***-**** Email:************@*****.***

SUMMARY OF QUALIFICATIONS

Competent and effective Executive with MBA and extensive years of Team Lead experience in Human Resources, Retail Banking, Corporate Banking, Mortgages and Audit.

Proficient in HR platform such as Oracle HRMS, PeopleSoft and Workday

Proficient in Microsoft Excel (VLOOKUP, Pivot Tables & Charts), Word, Power Point and Outlook

Member of HRPA and working towards CHRL

Proficiency Forte

Human Resources Campus Recruitment

Client Relationship Management Assessment Development Centre

Recruitment Employee Assistant Program

Learning Management System Project Management

Problem Solving Operations Management

PROFESSIONAL EXPERIENCE

Human Resource Analyst –TD Bank Oct 2018 – till date

Supported various HR programs and processes, providing first level analysis to resolve business issues.

Supported the HR business with review and approval of live transaction accurately, on time and in line with established guidelines &procedures.

Provide optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model

Created job requisition and job posting on Careers, managed requisition flow, offer letters.

Coordinated with Hiring Managers and candidates to collect pre-hire information for timely onboarding of candidates

Prioritized workflow to ensure quality and efficiency of human resources department

Maintained working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner.

Account Reconciliation Officer –CIBC Bank Jun2018–Oct 2018

Support business objectives by providing a high level service of solutions to meet the needs of various client groups and third party vendors such as Trustee and Credit Counseling offices.

Identify and recommend modifications to routine processes and procedures to improve job operational efficiency.

Respond to client and business partner queries and provide information and assistance as necessary to achieve client satisfaction.

Manager-Human Resources -IDBI Bank June 2014- March2018

Administered end to end recruitment projects across the levels including campus recruitments.

Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures.

Ensured all HR policies and guidelines are updated in accordance with the government guidelines on recruitments.

Closely worked with hiring managers for sourcing and acquiring talent and to improve the quality of external hires.

Developed strong professional relationship with leaders, internal partners and candidates.

Oversee the recruitment projects across the levels including campus recruitments as per the recruitment policy of the bank.

Worked closely with IT for development and implementation of UAT for Automation of recruitment processes

Empaneled international Executive Search Agencies for hiring top management positions for the Bank.

HR Projects designed and implemented:

oAssessment Development Centre

oTalent pool for succession planning

oEmployee Assistance Program and

oLearning Management System (Mobile app capable)

Regional Coordinator- HR & Admin IDBI Bank Oct 2011 - Jun 2014

Exercised the usual authority of a manager concerning Staffing, Employee relations &Disciplinary matters, training and all administrative requirements.

Assisted Regional Head to oversee recruitment, staffing and all day to day administrative requirements of all the retail branches under the region

Ensured Employee relations and Disciplinary matters are addressed timely and staff accountability reports are prepared and submitted for approval of Staff Accountability Committee.

Design various reward and recognition programs for the staff for exceptional performances at regional level

Collaborated with Regional Head in implementing sales strategies plan on continual basis to develop new business for Personal & Small Business Banking.

Design various reward and recognition programs for the staff for exceptional performances at regional level

Subject Matter Expert for retail products for providing guidance to branch managers and staff.

Prepare monthly and quarterly business analysis of all branches under the region

Location Head- IDBI Bank Jan 2007 - Sep 2011

Responsible for development of retail assets business such as Residential Mortgages, Commercial Mortgage and, other retail loan products.

Developed plans for identifying, sourcing, and implementation of industry best practices, vendors and processes.

Underwriter for retail assets business such as Residential Mortgages, Commercial Mortgage and, Line of Credit, Personal Loans and Auto Loans

Supervised the Mortgage operations staff; designed and administered systems and procedures to ensure accurate and timely service.

Organized coaching sessions for Sales, Credit and operations staff on a periodical basis.

Developed plans for identifying, sourcing, and implementation of industry best practices, vendors and processes.

Managed workflow of the department, streamline processes and implement procedures for efficiency, compliance and customer service delivery as appropriate.

Relationship Manager-IDBI Bank Apr 2003 - Dec 2006

Managed portfolio of loan accounts with an aim to deepen and broaden relationships with clients.

Achieved various individual business targets and contribute to the team performance

Underwriting Credit Proposals and recommended credit facilities to senior management,

Conducted regular review and implement measures proactively to ensure credit quality and operational excellence.

Monitored corporate account involving creation of security, undertaking visits to review progress in implementation of assisted projects and to monitor end-use of funds and due diligence.

Assistant (Audit)-IDBI Bank Dec 1996 - Mar 2003

Conducted Internal Audit and inspection of the various operational departments of the bank including Human Resources, Administration, Investment and Capital Markets.

Preparing, Editing of audit reports of various departments/branches. Follow-up for the audit compliances, preparation of compliance report

Assisted the Audit Committee Board Cell in preparing agendas, schedules, arranging meetings and status of audit observations.

Education

MBA-Finance from ICFAI University, Hyderabad in 2006

B’Com (Financial Accounts & Auditing) University of Mumbai University in 1995.

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