Maintenance Service Representative

Jason Brubaker

*** ******* *** ****, ******, SC *9627 864-***-**** *****.********@*****.***

Profile

Computer systems specialist with a degree in Information Systems Management and nine years of experience in the tech field, with an additional two years of technical military education and experience.

Education

BACHELOR OF SCIENCE IN PROGRESS CLEMSON UNIVERSITY

·Major: Management

·Emphasis: Management of Information Systems

·Related Coursework: Business Foundations; Principles of

Macroeconomics; Introductory Business Statistics; Management

Personal Computer Applications; Principles of Marketing; Legal

Environment of Business; Management of Organizational Behavior;

Business Writing; Principles of Microeconomics; Computing, Ethics &

Society; Financial Accounting Concepts; Principles of Management

ASSOCIATE IN APPLIED SCIENCE 2010 GREENVILLE TECHNICAL COLLEGE

·Major: Computer Technology

·Specialization: Information Management Systems

·Related Coursework: Systems & Procedures; Computer Systems

Management; Data Communications; Visual Basic .Net I & II;

Relational Database; C Programming I; Operating Systems; SQL Server

Operations & Maintenance; Network Set-up Design & Repair; Data

Systems Design & Analysis; Network Security; Hardware

Troubleshooting; Basic Web Design; Microsoft Visio

Military Education

CV/CVN COMBAT DIRECTION SYSTEM 2000 DAM NECK NAVAL STATION

·Studied troubleshooting, repair, and maintenance on the CDS for

aircraft carriers.

ANTISUBMARINE WARFARE MODULE 2000 DAM NECK NAVAL STATION

·Studied troubleshooting, repair, and maintenance on the AWM for

aircraft carriers.

COMPUTER/PERIPHERAL MANTENANCE COURSE - 4 2000 DAM NECK NAVAL STATION

·Studied troubleshooting, repair, and maintenance for general

shipboard computer systems and base computer systems.

TECH CORE 1999 GREAT LAKES NAVAL STATION

·Studied basic electronics and electrical systems for DC/AC

electrical currents.

FC CLASS “A” SCHOOL 1999 GREAT LAKES NAVAL STATION

·Studied computer components for radar, weapon guidance systems, and

operations.

Experience

SYSTEMS SERVICE REPRESENTATIVE IBM JANUARY 2014 - PRESENT

·Diagnostics, maintenance repairs, and code updates on all IBM large

and mid-range systems to include both storage and server systems.

Hardware maintenance and repair on Lenovo laptops, desktops, and all

Lenovo servers. Hardware maintenance and repair on Apple laptops and

desktops. Hardware maintenance and configuration on Cisco switches

and routers. Extensive customer support and relationship building

with all IBM clients.

COMPUTER REPAIR TECHNICIAN OFFICE DEPOT OCTOBER 2012 – DECEMBER 2013

·Troubleshooting, hardware repairs, re-imaging Windows OS on laptops

and desktops. Troubleshooting and repair of networking

configurations on laptops and desktops. Sales support for in-store

and online electronics.

EVENT TECHNICIAN CLEMSON UNIVERSITY JANUARY 2011 – AUGUST 2012

·Event set-up, including projection and sound systems, as well as

troubleshooting technical issues. Experience with digitizing event

room layout on Visual Basic. Minor computer desktop maintenance for

department.

Military Experience

GUARD & FLOOR MAINTENANCE DAM NECK NAVAL STATION 2000

·Security for entrance of assigned barracks. Roving security/safety

patrol of barracks. Sweeping, wax stripping, and buffing of floors.

Other duties as assigned.

FIRE CONTROL 2 USS NIMITZ 1999

·Fan cabling for the computer and communication systems onboard.

Roving security/safety patrol of ship. Entrance/egress watch. Other

duties as assigned.

GUARD GREAT LAKES NAVAL STATION 1999

·Security for entrance of assigned barracks. Roving security/safety

patrol of barracks. Other duties as assigned.

EDUCATION PETTY OFFICER GREAT LAKES RECRUIT TRAINING FACILITY 1998

·Educational organization for division. Scheduling classes for

division and other individual educational needs. Other duties as

assigned.

Skills & Abilities

TECHNICAL SKILL SET

·Maintenance, repair & troubleshooting of all IBM storage and

servers:

I & P series

XIV storage

Virtual tape storage systems

Hydra

V7000

Physical tape storage systems

DS8000 series

All other IBM stand-alone tape devices

System X

FLEX and PURE system servers

Cisco Networking Equipment

Routers

Switches

Wireless

Mainframe/Z series

Lenovo mid-range and high-end servers

Lenovo laptops and desktops

Apple laptops and desktops

·Admin & Configuration

AIX

AS400 OS

Windows OS

Mac OS

Storage Administration

Control systems

Raid Management

Cisco routers

·Operating Systems Deployment

I series

Windows

Mac

·Programming & Program Experience

HTML

Visual Basic

Visual Basic .Net

Visio

Microsoft Office

Putty

Certificates & Recognitions

·Cisco CCNT Routing and Switching Certification

·Apple Certified Technician

·Managers Choice Award - 2018, 2015

·“Perfect 10” on survey feedback – September 2018, August 2018

·“Outstanding Support” for Lenovo Customers – July 2018

·Service recognition of excellence with Walmart Support – February

2018

·Quarterly Skills Completion Certificate of Excellence Award – 2016

·TSS Target Revenue Award – 2015

Community Involvement

·Wild Deer Crossing Homeowners Association Board Member

President, December 2017-April 2019

Vice President, August 2017 – December 2017

·Anderson Interfaith Ministry Volunteer, August 2015 – July 2016

Volunteer of the Month, May 2016

Contact this candidate