Real Estate Customer Service
Resume:
Kendall Porter
***********@*****.***
**********@*****.***
SUMMARY & SKILLS:
To acquire a challenging position, utilizing my extensive experience and skills at meeting company goals.
Seeking an opportunity that allows me to implement new and creative ideas.
Extensive years of successful experience in business activities.
Decision making - exercising informed independent judgment
Efficient organizer - detail-minded, skilled planner and team player
Microsoft Office 2010, Excel, Word, Windows, Outlook and Notes
EDUCATION & CERTIFICATION:
Associate in Applied Science in Paralegal, Heald College, San Francisco, CA, 2008 – 2011
Business Administration and Computer Science courses, Contra Costa College San Pablo, CA, 1982 – 1984
Completed professional courses for Real Estate licensing and painting contracting; CA real estate license held for 12 year, 1982 – 1984
Attended Kaplan Real Estate School for Real Estate license, 2014
NMLS License #1036683, 2012
PROFESSIONAL EXPERIENCE
Staffmark – Denizen, San Francisco, CA
Product Risk Operations Agent Temp Position Feb 2019 – June 2019
Performed new account screening, which included manual data entry
Analyzed data from third-party vendor reports to approve or decline applicants
Coordinated with Bank counterparts, as appropriate
Other related projects, as needed
Collabera - Bank of the West, San Francisco, CA May 2018 – Nov 2018
Doc Drawer Billing Specialist Temp Position
Managed pipeline 35-45 loans
Doc drawer for commercial loan construction components
Insurance invoices and checking receipts
Funding 30-40 loans per month
Creating Purchase Orders
Auditing refinance / Purchase loans
Calculating commercial pricing quotes
Filing UCC & SOS documents
Disys - Wells Fargo, Oakland, CA Aug 2017 – Jan 2018
Loan Servicing Billing Specialist Temp Position
Managed Pipeline 50-100 loans
OFAC Compliance
Verified identity with property related data regarding enrollment
Consumer fraud compliance investigations
Ordered Flood Determinations
Processed flood invoice payments
Audited files for payments or refund of payments
Audited wholesale mortgage loans
Bank of America, San Francisco, CA Dec 2016 – Aug 2017
Mortgage Loan Coordinator
Managing Loan Pipeline
Ordering documents
Satisfying underwriter conditions
Preparation of files for closing
Work in iFulfill/CrebEF/Interact/iOriginate etc.
Canon Group - Bank of America, Concord, CA May 2016 – Dec 2016
Quality Control Credit Analyst (Commercial Real Estate) Temp Position
Validating Taxes / Calculating monthly payments
Cost structure
Creating spreadsheets
Completing ledgers
CREB EF / Loan IQ / GPA / Weblock
Insurance invoices and checking receipts
Completing rate rollovers for commercial real estate team
Aerotek - Chevron Federal Credit Union, Oakland, CA Dec 2015 – Mar 2016
Auditor/Refinance/Purchases Temp Position
Auditing refinance / Purchase loans
Researched 1003, 1008, appraisals, Deed of Trust etc.
Prepared files for sale on the secondary market
Audited files in EPYSIS, ABT, LERETA, PRIME ALLIANCE
Gateway Bank, Oakland, CA Mar 2015 – May 2015
Quality Control Analyst Temp Position
Audited wholesale mortgage loans
Researched loans with Encompass System
Ordered final title policies
Ordered final Deed of Trust and mortgages
Prepared files for sale on the secondary market
Bank of America, Concord, CA May 2011 – Dec 2013
Modification Processor/Mortgage Loan Processor
Customer service associate
Assisted customers modifying mortgage loans
Satisfied underwriter conditions daily
Assisted in short sales, Deed in Lieu, refinancing
Engaged in problem solving for complex loan packages
Contact this candidate