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Real Estate Customer Service

Location:
Oakland, CA
Posted:
August 01, 2019

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Resume:

Kendall Porter

ac9ykc@r.postjobfree.com

ac9ykc@r.postjobfree.com

510-***-****

SUMMARY & SKILLS:

To acquire a challenging position, utilizing my extensive experience and skills at meeting company goals.

Seeking an opportunity that allows me to implement new and creative ideas.

Extensive years of successful experience in business activities.

Decision making - exercising informed independent judgment

Efficient organizer - detail-minded, skilled planner and team player

Microsoft Office 2010, Excel, Word, Windows, Outlook and Notes

EDUCATION & CERTIFICATION:

Associate in Applied Science in Paralegal, Heald College, San Francisco, CA, 2008 – 2011

Business Administration and Computer Science courses, Contra Costa College San Pablo, CA, 1982 – 1984

Completed professional courses for Real Estate licensing and painting contracting; CA real estate license held for 12 year, 1982 – 1984

Attended Kaplan Real Estate School for Real Estate license, 2014

NMLS License #1036683, 2012

PROFESSIONAL EXPERIENCE

Staffmark – Denizen, San Francisco, CA

Product Risk Operations Agent Temp Position Feb 2019 – June 2019

Performed new account screening, which included manual data entry

Analyzed data from third-party vendor reports to approve or decline applicants

Coordinated with Bank counterparts, as appropriate

Other related projects, as needed

Collabera - Bank of the West, San Francisco, CA May 2018 – Nov 2018

Doc Drawer Billing Specialist Temp Position

Managed pipeline 35-45 loans

Doc drawer for commercial loan construction components

Insurance invoices and checking receipts

Funding 30-40 loans per month

Creating Purchase Orders

Auditing refinance / Purchase loans

Calculating commercial pricing quotes

Filing UCC & SOS documents

Disys - Wells Fargo, Oakland, CA Aug 2017 – Jan 2018

Loan Servicing Billing Specialist Temp Position

Managed Pipeline 50-100 loans

OFAC Compliance

Verified identity with property related data regarding enrollment

Consumer fraud compliance investigations

Ordered Flood Determinations

Processed flood invoice payments

Audited files for payments or refund of payments

Audited wholesale mortgage loans

Bank of America, San Francisco, CA Dec 2016 – Aug 2017

Mortgage Loan Coordinator

Managing Loan Pipeline

Ordering documents

Satisfying underwriter conditions

Preparation of files for closing

Work in iFulfill/CrebEF/Interact/iOriginate etc.

Canon Group - Bank of America, Concord, CA May 2016 – Dec 2016

Quality Control Credit Analyst (Commercial Real Estate) Temp Position

Validating Taxes / Calculating monthly payments

Cost structure

Creating spreadsheets

Completing ledgers

CREB EF / Loan IQ / GPA / Weblock

Insurance invoices and checking receipts

Completing rate rollovers for commercial real estate team

Aerotek - Chevron Federal Credit Union, Oakland, CA Dec 2015 – Mar 2016

Auditor/Refinance/Purchases Temp Position

Auditing refinance / Purchase loans

Researched 1003, 1008, appraisals, Deed of Trust etc.

Prepared files for sale on the secondary market

Audited files in EPYSIS, ABT, LERETA, PRIME ALLIANCE

Gateway Bank, Oakland, CA Mar 2015 – May 2015

Quality Control Analyst Temp Position

Audited wholesale mortgage loans

Researched loans with Encompass System

Ordered final title policies

Ordered final Deed of Trust and mortgages

Prepared files for sale on the secondary market

Bank of America, Concord, CA May 2011 – Dec 2013

Modification Processor/Mortgage Loan Processor

Customer service associate

Assisted customers modifying mortgage loans

Satisfied underwriter conditions daily

Assisted in short sales, Deed in Lieu, refinancing

Engaged in problem solving for complex loan packages



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