Software Active Directory
Resume:
Cover Letter
To:
Hiring Manager
From:
Alexander Rosenberg
Phone:
E-mail:
***************@*****.***
Address:
Kanata, ON K2K 0E1
Dear Sir / Madam,
I have an extensive experience and deep knowledge in the field of stand-alone PCs and networked workstations support, as well as various PC peripherals and standard office equipment (faxes, photocopiers, printers, etc.). I have experience in setting up, configuring and troubleshooting audio/video equipment. My hands-on experience is over 10 years. You will find a dedicated, professional attitude with strong communication, interpersonal and problem-solving skills. I am able to work collaboratively in a team effort. I don’t mind working long hours to meet a deadline. I am used to travelling on business assignments and don't mind working shifts.
Qualifications:
Systems Administrator (advanced level) / Deskside Support (expert level)
Hands-on experience in PC hardware and software troubleshooting; desktops, laptops, printers repair; Networking, Multimedia, modems, routers.
over 10 years
Configuring and troubleshooting network and internet access, User accounts, Email accounts. Configuring and troubleshooting routers (LAN and wireless), Wi-Fi Access Points
over 10 years
Setting up, configuring and troubleshooting Audio/Video equipment
over 10 years
Windows XP,Vista,7,8,10; Server 2003,2008,2012R2; Exchange 2007,2010,2013;
Active Directory; image management in a networked environment
over 10 years
MS Office 2000, XP, 2003, 2007,2010,2013
over 10 years
Corel WP Office
over 10 years
PC hardware and software troubleshooting over the phone (Windows, applications, peripherals and networking). Selling services and equipment to customers.
over 10 years
(DELL consumer user support and DELL & HP corporate user support)
I am familiar with the following Remote access administration tools
DellConnect (Citrix based remote connection), Bomgar, TeamViewer, Remote Desktop Connection (RDP)
I am familiar with the following ticketing systems
DellServ, Clarify, HP Open View Service Desk (OVSD), Assyst, Remedy
Certifications:
CompTIA A+
DCSE (Dell Certified Systems Expert) - Laptops and Desktops
DCSE (Dell Certified Systems Expert) - OnSite Troubleshooting
Security clearance
Level-2(secret), Level-3(TS)
R E S U M E
Alexander ROSENBERG
109 Macara Cres.
Phone: 613-***-****
Kanata, ON K2K 0E1
***************@*****.***
OBJECTIVE
Systems Administrator, Personal Computer Hardware / Software troubleshooting, Network administration, desktop PC and laptop repair, laser printers repair and troubleshooting, Desk side user support.
HARDWARE KNOWLEDGE
Desktops, Laptops, Laser printers break/fix; Multimedia, Various data communications equipment for PC, modems, routers, WAP (Wi-Fi Access Points), printers & plotters, scanners, faxes.
SOFTWARE KNOWLEDGE
MS DOS, WINDOWS 2000, XP, Vista, 7, 8, 10; Server 2003, 2008, 2012R2; Symantec software products (Norton Antivirus, Symantec Endpoint Protection, Norton Ghost), Acronis and UIU imaging utilities, Internet browsers, MS Outlook, MS Office 95 through 2013, Corel WP Suite, Various image & video processing, PC troubleshooting software.
EDUCATION AND CERTIFICATIONS
2011 - Dell Certified Systems Expert
2011 - CompTIA A+ Certification
1997 - CERTIFICATE:
Systems Support Specialist.
Algonquin College. Ottawa, ON
University Computer Science (Bachelor's degree)
WORK HISTORY :
Nov 2017 – Mar 2019
Engineering Office Deisenroth Canada – contract
1377 Triole Street, Ottawa
http://www.eodc.ca/
Position: IT User Support / Systems Administrator
Duties:
Maintenance, servicing and configuring two networks (one classified and one unclassified) with over 300 users
Building, deploying, upgrading and configuring user workstations (desktops & laptops). Installing and configuring printers, connecting them to the network, installing printer drivers on the print server, managing access rights for printers and network shares.
Troubleshooting, repairing and upgrading user workstations (desktops and laptops); minor printer repairs.
Installation, configuration and troubleshooting Operating Systems and other software on client workstations (mostly Windows 10 and some Windows 7, MS Office 2010 and 2013, MS Project 2010, MS Visio 2013, AutoCAD 2017).
Installing and managing Symantec Endpoint Protection Manager and Client components
Creating, changing and deleting user accounts in Active Directory and MS Exchange in both Protected-A and Secret class networks in order to be able to communicate externally and maintain security for the classified information required internally.
Support and maintenance of Active Directory services based on MS Servers 2012R2 and MS Exchange 2013.
Maintenance of security software such as antivirus software, encryption, internet filtering and reporting software, email security software, vulnerability scanning software.
Installing new and rebuilding existing workstations; re-imaging workstations.
Maintenance of ERP Epicor (Enterprise Resource Planning software). Creating and configuring automated daily differential and weekly full backups of Epicor databases.
Perform daily system monitoring, verify the integrity and availability of all hardware, server resources, client systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media (disks), and rotating backups on a weekly basis (sending them off site)
Technical Environment:
Windows 10 and 7; Servers 2012R2 in a two-servers Active Directory infrastructure; MS Exchange Servers 2013; VMware vSphere 5.5; Dell SonicWall firewall; Acronis imaging tool; RDP remote connection tool; Symantec Endpoint Protection (client and server components); Symantec Backup Exec.
Jun 2016 – Oct 2017
DND (180 Kent St, Ottawa) – contract
Section: Department of Architecture and Engineering Services (DAES)
Position: Computer Application Support (Autodesk and ArcGIS software suites).
Duties:
Providing assessment and Life Cycle Application Management for Autodesk and ArcGIS applications suites.
Creating virtual machines (Windows 7 workstations and Server 2008) for testing environment.
Installing and configuring Autodesk Building Design Suite 2017 and ArcGIS suite in a virtual test environment.
Creating Windows 7 and Server 2008 Compatibility Test Plans & Results.
Suggesting changes to Domain GPO (group policy objects) and Symantec Firewall Exceptions to resolve conflicts during software installation.
Creating user manuals, installation and deployment instructions.
Creating manuals and SOP for software licensing.
Creating and submitting RFC for applications deployment.
Troubleshooting Department's desktop and laptop computers. Creating Windows 7 master images with Autodesk and ArcGIS suites for deployment.
Technical Environment:
Windows 7 Pro; Windows Server 2008; Active Directory; Symantec Endpoint Protection 12 (client and server components); VMware vSphere 5.5; Acronis imaging tool; RDP remote connection tool; Networks: NITL and DWAN; Ticketing system: ASSYST-Enterprise.
Dec 2014 – May 2016
DND Data Centre (Tunney's Pasture, Ottawa) - contract
Position: Network Support Specialist / LOGFAS & TOPFAS Applications Support
Duties:
Providing assessment, applications deployment, Life Cycle Applications Management and in-service support for
-Logistic Functional Area Services (LOGFAS)
-Tool for Operations Planning Functional Area Services (TOPFAS)
Installing and configuring TOPFAS Web Portal (Server 2012 with IIS 8.5)
Creating virtual machines (Windows 7 workstations and Servers 2008, 2012) for testing environment.
Sandbox installation, testing and preparation for deployment of Agile Geospatial Client [Command and Control (C2) client that supports installation, updates and 3-D rendering of C2 tactical graphics] and GWIS package [GCCS (Global Command and Control System) Windows Installation System].
Product analysis to integrate and deploy the applications within the Canadian Forces baseline
Creating user manuals, installation and troubleshooting instructions.
Second level support and life cycle management of the applications
Providing system administration services to support deployment of tested software releases to classified environments (Servers 2008, 2012; Windows XP and 7 workstations).
Managing user accounts and associated privileges within NATO applications environment.
Deploying and configuring LOGFAS and TOPFAS server and client components.
Creating and configuring automated MS SQL Server backup for TOPFAS databases.
Troubleshooting client's connection problems to PostgreSQL server databases.
Creating and configuring automated daily PostgreSQL backup for LOGFAS databases.
Monitor, resolve, and close incidents using ASSYST-Enterprise ticketing system.
Technical Environment:
Windows XP Pro, Windows 7 Pro; Windows Server 2008, 2012; PostgreSQL server, MS SQL Server 2012; IIS 8.5 on Windows Server 2012; Active Directory; Symantec Endpoint Protection 12 (client and server components); VMware vSphere 5.5; FTP; Imaging with Symantec Ghost and Acronis; RDP remote connection tool; Networks: TDC, CSNI and DWAN; Ticketing system: ASSYST-Enterprise.
Mar 2012 – Oct 2014
DND Dwyer Hill Training Centre (contract)
Position: Network Administrator / IT Support Technician.
Duties:
Maintenance of domain network environment (Windows Server 2008 & 2012, Exchange 2007)
Creating and supporting Active Directory user & computer accounts, managing group membership and access rights for users.
Creating Exchange 2007 mail accounts and distribution lists, managing access to shared mailboxes, creating and managing access to calendars (Room Mailboxes).
Monitoring and maintenance of server infrastructure migrated from physical servers to a virtualized environment based on VMware vSphere 5.5 (VMware ESXi).
Installing and managing Symantec Endpoint Protection (SEP-12) Manager and Client components.
Managing tape backups and troubleshooting problems with weekly full and daily differential tape backups (Symantec Backup Exec 2012).
Managing VPN infrastructure between corporate HQ and off-site clients. My duties included managing Fortinet FortiGate 110C security appliance, creating VPN user accounts, installing and configuring VPN FortiClient 4.2 on user workstations (IPSec & SSL), modifying and importing VPN policy files, backing up and restoring FortiClient Settings, troubleshooting issues with VPN connections.
Configuring filters for GFI MailEssentials for Exchange (Server-based anti-spam and email security) and using GFI MailArchiver (Email archiving software) to resolve issues with not received, deleted by mistake, or filtered out emails.
Creating and maintaining / troubleshooting data repositories for sensitive data using OwnCloud Enterprise Edition (open source enterprise file sync and share software that is hosted on company server) or using data storage with FTP access, depending on client's request.
Application integration, troubleshooting and maintenance of BMC Track-it! (asset management software), Maximizer CRM (Customer Relationship Management Enterprise software running on SQL server), dtSearch (enterprise text indexing and searching software).
I was responsible for building, deploying, upgrading and configuring user workstations (desktops & laptops). Installing and configuring printers, connecting them to the network, installing printer drivers on the server, managing access rights to printers.
Configuring mobile devices for users (iPhones, Blackberries, Tablet PC’s), configuring and synchronizing email accounts with Exchange server.
Creating and restoring workstation images using Symantec Ghost and Acronis imaging software.
Troubleshooting user hardware and software related issues at user's desk and using remote connection tools (Bomgar, TeamViewer, RDP). Repairing desktops and laptops. Troubleshooting printing related issues.
Maintaining inventory of company assets (hardware & software). Purchasing desktops, laptops, replacement parts, software for the company.
Achievements:
oMigration from Windows XP to Windows 7 on a domain scale.
oUsing Universal Imaging Utility (UIU) I created an All-in-One hardware independent master image to be deployed onto workstations throughout the domain. Thus the amount of time required to complete the Windows XP to Windows 7 migration was significantly reduced.
Troubleshooting user hardware and software related issues at user's location (JSIS and DWAN networks, break / fix)
Same by using remote desktop tool (JSIS and DWAN networks)
Remote access administration using DameWare remote control tool (COMSOF network).
Building new images and re-imaging workstations when necessary
Helping users with software and hardware related questions over the phone and in person.
Migrating workstations to a new network according to a schedule.
Writing SOP's on how to image/re-image workstations.
Technical Environment:
Windows Server 2008/2012, Exchange 2007; Active Directory; Windows XP Pro, Windows 7 Pro; Symantec Endpoint Protection 12 (Client and Server components); Symantec Backup Exec 2012 Enterprise; FTP; BMC Track-it; Imaging with Symantec Ghost, Acronis, MS Deployment Tool, UIU (Universal Imaging Utility); Bomgar & TeamViewer remote connection tools; RDP and DameWare remote connection tools; JSIS and DWAN networks (TCP/IP copper and fiber-optic), SQL queries for Maximizer CRM; VMWare vSphere, VMWare ESXi, FortiGate VPN IPSec and SSL, GFI MailEssentials for Exchange, Remedy ticketing system.
Nov 2011 – Mar 2012
DELL Canada (contract via placement agency)
Position: on-site technical support (all DELL laptops and desktops)
Duties:
Troubleshooting problems with all DELL models of laptops and desktops (hardware break / fix, software, networking).
Requesting replacement parts from DELL Dispatch queue.
Receiving replacement hardware components from DELL.
Driving to customer locations (corporate and consumer clients).
Disassembling, replacing faulty components, re-assembling and testing functionality of all DELL laptop and desktop models on-site for both corporate and consumer users.
Shipping replaced faulty parts back to DELL for refurbishing.
Technical Environment:
Windows XP, Windows 7, RDP, TeamViewer, OVSD (Open View Service Desk) ticketing system, Symantec Endpoint Protection (client & server), McAfee Complete Endpoint Protection Enterprise (Client and Server components), Replacement parts handling (ordering, shipping, receiving)
Jan 2009 – Oct 2011
Department of National Defence
(through SNC-Lavalin PAE Inc. – 170 Laurier Ave. Suite 1104, Ottawa, ON)
Position: IT technician classified (CANCAP Program. Kandahar Airfield, NATO Military Base, Afghanistan).
Duties:
Working immediately with Military personnel which require a solid understanding of Military infrastructure, procedures, protocols and networks.
Creating and supporting Active Directory user & computer accounts, managing group membership and access rights for users (Windows Server 2003 & 2008, DWAN - X82 & X83 domains).
Creating email accounts and distribution lists, managing access to shared mailboxes (Exchange Server 2003, DWAN - X82 & X83 domains). Configuring mobile devices for users (iPhones and Blackberries), configuring and synchronizing email accounts with Exchange server.
Our IT shop provided 2nd level support to Military and civilian personnel for problems that could not be solved by the 1st level Help Desk.
Installing and troubleshooting desktop and laptop computers (break / fix) on Defence Wide Area Network (DWAN) and GPnet (Windows XP pro & Windows 7 pro).
Troubleshooting problems with users' Entrust profiles on DWAN (DND's departmental network). Fixing problems with Entrust PKI Smartcard readers (connectivity problems, corrupted installation, profile not found, etc).
Installing, configuring, troubleshooting and repairing monochrome and color laser printers and plotters (mostly HP, some Lexmark, Xerox, Samsung and Zebra Label printers - break / fix).
Installing, configuring, troubleshooting and repairing LCD projectors (cleaning, replacing bulbs, minor mechanical repairs, etc).
Installing big screen monitors and Smart Boards for Operations Control Rooms and Remote Conference events. Installing drivers and configuring software. Troubleshooting problems.
Conducting scheduled preventive maintenance on workstations and printers.
Fixing problems with MS Office 2003 & 2007 applications; troubleshooting Word and Excel documents.
Creating computer and user accounts in Active Directory; assigning and changing permissions; resetting passwords; mapping network drives.
Installation of TCP/IP LAN hardware and software (copper, fiber-optic, wireless). Troubleshooting connectivity problems and problems printing to network printers. Installing new network printers on the print server.
Remote access administration using Remote Desktop Connection.
Writing instructions, technical documentation and SOP for users.
Achievements:
oUsing Microsoft Sysprep scripting and Symantec Ghost imaging tools I developed All-in-One hardware independent DWAN Baseline master image that was used to deploy onto Canadian PCs throughout KAF (Kandahar Air Field). This allowed us to keep only two workstations (one AMD-based and another Intel-based) taking Baseline and Symantec updates instead of about 30 workstations as it used to be before. The technique is scalable, allowing to add new PC models and components to a pool with very little reconfiguring. As a result, the amount of man-hours required to maintain and deploy images was significantly reduced.
oAfter half a year on location I was promoted to a Lead Tech position and supervised a team of 6 IT Support technicians.
Awarded a General Service Medal for support to Joint Task Force Afghanistan.
Laid off due to mission closing.
Technical Environment:
Windows XP Pro, Windows 7 Pro, Windows Servers 2003/2008, Exchange Servers 2003/2007; Active Directory; RDP; Remedy ticketing system; Symantec Endpoint Protection (client & server), McAfee Complete Endpoint Protection Enterprise (Client and Server components); Symantec Ghost and Acronis imaging tools; Networks: DWAN, TLAN, Mission Secret, GPnet, SNC Corporate (TCP/IP copper and fiber-optic); FTP
Jun 2008 – Jan 2009
HP Call Center (100 Herzberg Rd. Kanata)
(contract through Volt placement agency)
Position: Corporate user support technician
Duties:
supporting HP computers over the phone for Vale-INCO Mining Corp.
supporting HP computers over the phone for UHN (University Health Network - five hospitals network in Toronto)
Troubleshooting problems with users' Entrust profiles on UHN network. Fixing problems with Entrust PKI Smartcards (corrupted installation, profile not found).
solving problems with Windows and application errors (Windows XP, Server 2003, 2008);
problems with printing to network printers;
troubleshooting problems with computer and user accounts in Active Directory (Server 2003, 2008);
problems with corrupted Windows Registry, blue screen errors;
driver compatibility problems;
troubleshooting TCP/IP networking and Internet access problems (LAN and wireless).
remote access administration using RDP.
Technical Environment:
Windows XP Pro, Windows Server 2003/2008, Exchange Server 2003; Active Directory; RDP; OVSD ticketing system; FTP; LAN and wireless networks; Symantec Endpoint Protection (client & server)
Jan 2006 – May 2008
DELL Canada Inc (DELL Call Center at 2500 Solandt Rd. Kanata)
Position: DELL-on-Call technician - premium software and hardware support.
Duties:
Supporting customers over the phone and using remote connection tool DellConnect.
Warranty and premium PC hardware and software support to users (desktops, laptops).
Providing 2nd level support (Outbound queue).
Solving problems with Windows and applications.
Full support (installation, configuring and troubleshooting) of Windows XP and Vista.
Full support (installation, configuring and troubleshooting) of MS Office and Corel WP Office Suites.
Partial support of other applications according to the list of supported software (Internet Explorer, Netscape, Mozilla Firefox, some Adobe products, Symantec and McAfee antivirus and firewall, etc)
Fixing problems with corrupted Windows Registry, blue screen errors.
Solving driver compatibility problems.
Setting up and configuring routers (LAN and wireless).
Setting up, configuring and troubleshooting Cable and DSL modems.
Troubleshooting networking and Internet access problems (LAN and wireless).
Remote access administration using DellConnect software (Citrix based).
Solving problems with printers, scanners, multimedia equipment.
Fixing problems with upgrading or patching user software and hardware.
Virus, adware, spyware removal.
Selling services and replacement parts to customers.
Laid off due to site closing.
Technical Environment:
Windows XP, Vista; MS Office 2003/2007 Pro (Word, Excel, PowerPoint, Access); FTP; DellConnect remote connection tool; LAN and wireless networks; Symantec Endpoint Protection (client); McAfee Antivirus & Firewall (client); DellServ ticketing system.
Apr 98-Jan 2006
Foreign Language Institute of Ottawa (FLIO Inc.) at 115 Bisson St. Ottawa, Hull.
Position: PC support specialist.
Duties:
I supported about 60 PC-clone computers running Windows 98/2000/XP in Windows 2000 Server domain. Configured user accounts, configured and maintained firewall rules for web access, spam filters.
FLIO Inc. was working in close contact with DFAIT providing language training to their employees before their deployment to foreign countries.
Being the only IT tech in the company, I provided both 1st and 2nd level support.
I performed migration from Windows 98 and 2000 to XP on company's PCs.
I also performed migration from MS Offices 97 and 2000 to MS Office XP.
Hardware and software maintenance, upgrading and troubleshooting.
Conducting one-on-one or small group training to upgrade users computer skills, which required capability of distilling complex technical concepts to non-IT executives.
Creating and maintaining spreadsheets, as well as forms and documents in MS Word, Excel, PowerPoint, Corel WP, Quattro Pro.
Creating SOP's and manuals on different technical aspects for everyday use.
Troubleshooting MS Office and Corel WP Office documents.
Performing document format conversions from MS Office to Corel WP Office and vice versa.
Writing instructions and technical documentation for users.
Setting up video conferencing sessions.
I was also in charge of company's electronic equipment (a fair amount of TVs, VCRs, DVD players and recorders, LCD projectors, amplifiers).
Technical Environment:
Windows 98, 2000 Pro, XP Pro; Windows 2000 server; MS Office XP Pro (Word, Excel, PowerPoint, Access); FTP; LAN and wireless networks; Symantec and McAfee antivirus and firewall (client)
Jan 97-Apr 98
MICRO A/L COMPUTERS (PC retail store at 60 Colonnade Rd, Nepean)
Position: Personal Computer Technician
Duties:
Being the only PC tech in the store, I worked in the service and production.
Building new PCs from component parts according to user specification.
Installing Windows 98 (clean installations and upgrades).
Troubleshooting and upgrading Personal Computers.
Installing software, troubleshooting Windows and application problems (MS and Corel Offices, other software titles and games purchased in the store).
Malware removal.
Troubleshooting problems with drivers (compatibility problems, problems with corrupted drivers).
Helping customers in configuring their Internet access, email accounts and Antivirus software. Instructed users on standard IT security procedures.
Consulted customers on setting up and configuring routers in their home networks.
Transportation: Reliable car. Clean driving record
Security clearance: Level-2(secret), Level-3(top secret)
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