Customer Service Marketing

PERSONAL INFORMATION

NAME – WARAWUT KHANIYO

D.O.B. – 25/JAN/1997

CONTACT NUMBER – +66-091-***-****

EMAIL – WUT,*******@*****.***

NATIONALITY – THAI

SKILLS & ABILITIES

Highly motivated and driven to achieve goals and meet demands

Effective oral and written communication skills in English

Proficiency in various computer programs such as MS Word, MS Excel, MS PowerPoint, and Photoshop.

Quick Learner in terms of computer software and

applications

Effective business research skills

Effective in learning new concepts

Highly capable of working as a group or individually

Highly energetic and active personality

Effective in conveying information needed to promote understanding

EXPERIENCE

May 2017 – August 2017 FoodpandaTM Bangkok, Thailand Marketing plans and Events (online and offline)

Creating marketing plan and budgeting

Contacting and organizing offline events.

Prepare reports

October 2015 – May 2017 FoodpandaTM Bangkok, Thailand Customer Service

Track order for customers

Responding to customer live chats (include issues such as following up on late order, change of address of delivery)

Coordinating requests of tax invoice to the finance department of the company

Assist customers with placing order

Recommend restaurants for customers

Manage customer’s order

Coordinating customer personal request to the restaurant

Problem solving in case of the order being mismanaged

Respond to customer’s dissatisfaction with the service Research work in business field (Learned need theory) Researcher (Project for completion of Bachelor Degree)

Topic – Learned need theory is about what factors effect motivation and organizational citizen behavior,

Lab skills: Created a new product called Soygent which is a liquid for fruits and vegetable cleansing purpose for the thesis project, with marketing plan and financial statements and cashflow. EDUCATION

August, 2015 – May, 2019 Assumption university of Thailand

(Suvarnabhumi Campus) ABAC

Bachelor of business administration (Entrepreneurial Management)

Cumulative GPA 2.95

Related Coursework

Management

Leadership

Accountings

Financial management

Strategic management

Technology management

Marketing management

Food and beverages

Hospitality

Public relations

Human Anatomy

Basketball

Health Education

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COMMUNICATION

Language skills

Language Speaking Writing Reading

English Fluent Fluent Fluent

Thai Fluent Beginner Beginner

Hindi Fluent No No

Punjabi Fluent Beginner Beginner

Effective in providing presentation related to business topics. Highly capable of learning new concepts.

Effective pitching skills about new products, ideas and business plans,

LEADERSHIP

High School

2010 - Vice-Captain of the House. Responsibilities include ensuring the high standards of the house in various competitions for example, debates, sports and athletics competition, etc.

School’s football team captain in 2010.

School’s basketball team captain in 2010.

University

Basketball Team (MUIC League)

Leader in various group projects

Volunteer work for youth tour guide in Khao yai area organized by Assumption university.

Corporate social responsibility project of growing trees in Bang Phli area ( Group leader)

REFERENCES

Monika Mikušová

Chief Marketing Officer, Foodpanda Thailand

*.********@*********.**.**

Tawina Sangkot

Customer Service Agent, Foodpanda Thailand

*.*******@*********.**.**

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