Kasandra Molina

• ***** Bammel North Houston Rd • 832-***-**** • ac9yir@r.postjobfree.com •

QUALIFICATIONS: Spanish Fluency, Multi-tasking, Self-Confidence, Strong Work Ethic, proficient in Microsoft word, 50- WPM, Professionally personality suitable for direct customer relations.

FMA Alliance

Call Center Representative

April 2019 - Present

•Obtains client information by answering telephone calls regarding hospital bills

•Verifying information. Determines eligibility by comparing client information to requirements

•Establishes policies by entering client information confirming pricing

•Assist callers with inquiries, complaints, or problems

MD Anderson Cancer Center:

Room Service Wait-staff

Feb 2018 - Jan 2019

•Performs opening and closing procedures established for the department

•Accurately records, pre-checks and picks-up all food and beverage orders

•Check in with guests to ensure satisfaction with each food course and/or beverages

•Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor

Costco:

Cashier Associate

Oct 2017 - Jan 2018

•Focus on the wants and needs of customers

•Greeting customers

•Ringing up purchase

•Stocking products

•Answering phones, and completing other administrative requirements.

Pappaduex Seafood Restaurant:

Door Host

June 2016 - Feb 2017

• Greeting customers as they approach the cashier placement

• Packed to-go orders that have been made by phone

• Answering the phone with a smile letting the customer know it’s my pleasure to assist with anything needed

• Took orders down by using a POS System and up-selling gift cards for any occasions

Hyatt Regency Houston Galleria:

Front Desk Associate/Busser

Sept 2015 - June 2016

• Clerical work accepted payments from guest/customers and made any changes if needed

• Assisted diners with seating

• Cleaning work areas such as tables and restrooms

• Greeted customers in the restaurant or guest that would check in

• Handled payment and thanked customers

• Interacting with customers to a level to make them feel safe and comfortable

EDUCATION: Elsik High School

Completed June 2015

References Available upon Request

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