Employee Relations Human Resource

Natasha Fernandes

Milpitas, CA email: *******.*******@*****.*** Contact #: 510-***-****

Human Resources professional with practical understanding of business needs.

Self-motivated with the ability to excel in a fast-paced environment

Excellent communication and problem-solving skills and able to maintain high level of confidentiality, manage competing priorities and adapt readily to new challenges

Proficient in Microsoft Office Suite

PHR Certified

WORK EXPERIENCE

Associate Consultant

Infosys Ltd

May 2019 till date

Talent planning and deployment to project teams for Bay Area operations of Infosys ADM group (approximately 400 people)

Liaison with project teams for business critical requirements, planning for and staffing critical business positions

Campus recruit onboarding and assisting with meeting training gaps and effective placement onto projects

Data Analysis and Metrics sharing with Line Manager

Employee assignment management – Converting difficult situations into workable solutions

Responsible to look at retention mechanisms for talent and reverse attrition Human Resource Generalist

Agama Solutions Inc, Fremont, CA.

May 2018 till May 2019

Handle, manage and oversee Agama Solutions Inc, USA and Agama India Human Resources and Operations functions.

Responsible for the setup of the Agama India team consisting of Sales, Recruitment and Human Resource functions. Framed the HR policies for the Agama India team e.g. Leaves, payroll

Responsible for setting up and implementing processes, database and SLA’s for various HR activities Offshore and Onsite.

Spearheaded the smooth transitioning from a paper based to an online portal-based benefits system for employees thus ensuring better accountability and the advantages of the online medium

Interact with the Sales teams and management on employee related matters for corporate HQ employees, consultants and off shore teams

Present management with metrics basis employee attrition, offer versus joining ratio and tenure in the projects

Responsible for initiating performance management initiatives for the Agama Solutions teams

Implemented employee engagement initiatives in the organization to help improve the corporate image and better employee engagement such as birthday mailers, celebrating festival events, scheduling team lunches and celebrating small achievements.

Manage new hire offer, onboarding process, Everify process, Background checks, benefits administration, payroll processing, monthly reporting, internal newsletters and Memos

Provide support and respond to employees through email and call on company policy and benefits offered and process changes in employee benefits information using Ease Central.

Handled employee issues and concerns at end client locations through discussions and mediation when required.

Ensure compliance with company policies and applicable federal, state and local laws.

Work closely with law office on immigration cases Including H1B and Permanent Resident process

Conduct status changes and paperwork for promotions, terminations and wage adjustments

Responsible for successful open enrollment cycles for the financial year and assist with employee issues with benefits through interaction with Benefits brokers.

Review and update policies/procedures for Employee handbook and processes in place Human Resource Generalist on contract with Agama Solutions Inc Triome LLC – Pleasanton, CA

October 2017 till May 2018

Human Resource Generalist

Tata Consultancy Services – Bangalore, India

May 2008 till February 2015

Compliance and facilitation of Performance Management process, Organizing regular Associate Engagement initiatives

Process Deployment-Implemented programs and policies, familiarized employees with changes in policies and processes through discussions and open dialogue forums.

Helped resolve differences and employee grievance through mediation and negotiation

Facilitate and encourage participation in the company satisfaction survey. Analyze the findings from the survey and presenting a report to top management with Strategies, Goals and action items for the next Financial year

Collaborating with Business during client visits, arranging town halls and handling client audits

Worked on a Standard Operating Procedure (SOP)Framework and its implementation for reducing voluntary attrition centered around niche skills and high performers

Engagement activities for employees working out of client locations – Policy awareness, driving belongingness, taking in suggestions and addressing difficult situations

Reduced attrition level of high performing employees by implementing the SOP and personal efforts were acknowledged

Spear headed and owned from scratch to finish the monthly e - Newsletter for the Region called “HR Glimpse”. The newsletter was published every month and informed employees on recent happenings in the region (e.g. Client visits, town halls, corporate social responsibility, etc.)

Ideation and execution of the first ever Tech fest in the DC “TechnoWit 2014” with 19 participating teams comprising of 6 members each followed by HR town hall to an audience of 400. Was also awarded “On the Spot Award” in recognition for the same Process Owner for Propel for the region (Training framework using interventions for organization effectiveness), involved in creating interest, streamlining the process at the branch and organizing the Best Propeller competition

Managed a team of 6 employees to assist with the Integration and Induction Process

Designed the Onboarding process for the Company Branch (Joining Docket, Orientation Schedule and Buddy in Workplace)

Promoted a framework of documentation (SOPs, checklists, formats, templates) for standardizing the procedures and to make the process error free and smoother for the new joiners

Handled Internal audits for the Talent Acquisition team

Framed the Induction process for the Branch and its stabilization to make the process non- person dependent and minimize manual errors

Worked with the India Induction Head in outlining a framework for orientation of employees globally

Handled end to end process of recruitment for experienced professionals (Requirement gathering, sourcing mechanisms, interview process, offer generation and offer acceptance from candidates, candidate joining)

Achieved 100% of hiring goals while maintaining low hiring cost

Participated in workforce planning activities

Participated in audits for vendors responsible for back ground checks of employees

Worked with Applicant tracking system (ATS) for end to end recruitment process

In Liaison with colleges campuses, recruited recent graduates in the engineering field through campus placement and on spot offers.

EDUCATION

Post Graduate Diploma in Business Management - St. Joseph’s College of Business Administration, India.

Bachelor of Engineering (Electrical & Electronics), Goa College of Engineering, India. Skills & Abilities:

Benefits (4 years), Payroll (1.5 years), Onboarding (4 years), Recruitment (3 years), Performance Management (3 years), HR Engagement (3 years) Compliance (3 years) Payroll, Workers' compensation, Records management, Recruiting, Compliance, Benefits, Employee Relations, ADP, Ease,

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