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Customer Service Management, organization, multi-tasking, reliable

Location:
Portland, OR
Posted:
August 01, 2019

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Resume:

Tara Moates

I am an achieved, dedicated, organized, and most importantly, I am motivated. All

of these traits are important in the business field, especially in Healthcare. I have my Bachelors of Science degree from Oregon Institute of Technology and am ready to further my career.

14154 SE Arista Dr.

Milwaukie OR, 97222

541-***-****

ac9yic@r.postjobfree.com

EXPERIENCE

Providence Health and Services-Patient Relations

Representative Portland, Oregon

June 2018 - Present

- Work 40 hours per week dealing with Epic, Onbase, quality projects, director of OB panel, etc.

- One touch with providers, speak with patients, referrals, medication refills, accounts payable, etc

WAFFLE HUT —WAITRESS Klamath Falls, OR

June 2015- December 2018

- Work 15-20 hours per week while attending school full time, and playing softball.

- 6 + Years of customer service experience

- Promoted into a managerial position

EDUCATION

Oregon Institute of Technology, Klamath Falls, Oregon — Bachelor of Science Healthcare Management- Administrative September 2015 - December 2018

Major GPA: 3.6 Overall GPA: 3.5 Dean’s List - 5 quarters Related coursework: Healthcare Systems and Policies, Project Management, Technical Writing, Business Research Methods II, Total Quality in Health Care, Business Presentations, Healthcare Systems Information Management

PROJECTS

Senior Project — Implemented FIT testing into a clinic I implemented FIT testing into Cascade East clinic to raise Colorectal cancer screening rates while communicating that management and staff effectively.

PRR Project- Manage OB panel for Providers

Assign patients to providers based on where the residents are on rotation. To do this, staying organized making patient list in Excel, Word, and Epic while communicating with the patient efficiently and effectively. SKILLS

-Software:Microsoft Office:

proficiency in Access, Excel,

Word, PowerPoint, and Minitab

Epic, Onbase, project.

-Communication, responsibility,

organization, time management,

and ability to lead a team.

-Project Management

AWARDS

Dean’s list- 5 quarters

2017 Nike’s Small College

Athlete of the Year for Oregon

4x 1st Team All-American

4x Team Captain

Player of the year

Newcomer of the Year

4x All-Conference



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