Manager Management

Fernando J. Navarrete

Miami, FL, USA +1-754-***-**** ****@*******.***

PROFESSIONAL PROFILE

Accomplished, multi-skilled senior IT professional with outstanding record of success developing, implementing and managing cost-effective technology solutions across major organizations in Asia Pacific, US, Central America, Caribe and South America. Extensive knowledge in supply chain management, ERP, WMS, TMS, CRM, PLM, B2B, B2C, Call Centre, Helpdesk management, Workplace support, project management, telecommunications in wireless, BPO Services, Professional Services, petro-chemical and food manufacturing sectors. Trusted business partner, effectively establish and sustain positive relations across diverse I multi-discipline groups. Fluent in English / Spanish & Portuguese, other areas of strength include:

IT Operations Management

Effectively align technology solutions and business needs

Strategic planning, systems implementation, shared services expertise, Professional Services, helpdesk/workplace support, IT Outsource services, incident management, IT Operation Control, BI, QA and change management.

Financial / Commercial Acumen

Well versed in financial management, forecasting, planning and controlling budget, capital planning and cost containment methods.

Adept at developing SLA’S/ proposals (RFP, RFQ, RFI) and defining commercial viability for product and delivery

Leadership

Recognized for developing, maintaining and lead cross functional teams in diverse multiple regions and responsible for performance reviews of regional team.

Notable ability to establish consensus among divergent stakeholders.

Program / Project Management

Proven ability to manage complex IT projects from inception to completion within specifications and following Agile, traditional and waterfall methodologies depending upon to the project. Prioritization of projects according to joint business plan.

Stakeholder Management/Consulting

Notably reach out to stakeholders with divergent agendas and preferences to avoid or minimize project delays

IT Operations Management & Business Process Improvement

Superior technical management skills coupled with commitment to excellence and process optimization

Knowledgeable in complex enterprise ERP/WMS systems implementations and shared services environments.

Responsible for the IT General Control (ITGC) in the region

PROFESSIONAL EXPERIENCE

GesNext

GesNext is an IBM fully owned independent subsidiary, specialized in providing transformation and operation of finance and administration (F&A) and human resources (HR) processes for the South European and Latin American markets. With 3 key delivery centres based on Argentina, Peru and Spain and more than 1,000 practitioners, GesNext serves clients present in more than 40 countries. GesNext is one of the market leaders operating not only many Telefonica companies' processes, but also many other large and mid-size companies in these markets.

Consultant, – Lima, PE (2017 – Present)

Accountable for a project to gather IT necessities, define, hire and stablish a professional services IT department to control all its assets that support more than 500 users.

Responsible to gather business requirement to launch a RFI to Outsource IT Services and lead the renegotiation of the actual contract of US$ 3M.

Responsible of all IT assets acquisitions according to budget approved.

Define the IT strategy for next five years along with annual budget

Work as consultant to be compliant with ITGC Audits

Create and implemented a new helpdesk service model for infrastructure, application and workplace support. Led the file server migration from Data Centre to local site for strategic reasons, the legacy and actual data migrated was around 27Tb.

Responsible to define data warehouse and reports using Qlikview.

Provide IT support to C-level while the new helpdesk and IT organization is established.

Brightstar Corporation – Miami, FL 2006 - 2017

Brightstar is a global services company providing solutions to Manufacturers, Operators, Retailers, and Enterprises serving the wireless industry in over 50 countries.

Sr. Manager IT, Latin America North (LAN) Region, Miami, US (2012-2017)

Managed, coached and supported a team of 24 professionals in 7 countries within Latin America North & Caribe, accountable for all IT assets and regional services.

Accountable to define and control a $1.4M IT Opex/Capex regional budget.

Successful partnership with regional senior leadership to define joint business plan to assure meet company objectives.

Perform twice a year performance review to direct reports for bonus and salary increase.

Supported business growth, implemented standard IT solutions and integration platform; worked closely with BPM to implement processes.

Responsible for the implementation of Buy Back & Financial Services Solutions in Puerto Rico for largest mobile operator, helping the launch of then iPhone 6/7 and Samsung

Define strategy and roadmap of WMS implementation in the region and standardization according with the country size

Rolled out Enterprise MS ERP, WMS and Customer Integrations in Ecuador and Colombia on time and budget.

Provide operational process improvement for B2C, B2B and B2B2C channels utilizing technology available like RF, RFID within others.

Member of the evaluation team to select corporate TMS.

Accountable for service desk selection, implementation and incident management in Colombia.

Project management activities with successful results and customer satisfaction by doing a correct IT governance.

Accountable for Demand Planning (forecasting and replenishment) software implementation in central and south America countries.

Member of S&OP team and responsible to implement their recommendations.

Collaboration with key account managers in presales activities and preparing technical proposals.

Responsible for IT General Controls in the region to be compliant and supporting audit requirement.

Regional IT ERP Implementation Manager / Brightstar Logistics PTY Ltd, Melbourne, AU (2011 – 2012)

Worked as project manager of a large multi-country project, defining regional architecture for the ERP Core.

Successfully deployed and oversaw the enterprise APAC ERP roll-out in Vietnam, managed a budget of AUD$ 3M.

Led and supported a team of 30 multi-discipline professionals from India, Malaysia, Australia and Thailand; developed and maintained a highly effective and collaborative team.

Accountable for the development and report writing (SSRS).

Responsible to elaborate weekly project status and led meetings to sponsorships and stakeholders.

Vendor management in different countries to provide local MS ERP support.

Brightstar NZ Ltd – Auckland, New Zealand

IT Manager (2009 – 2011)

Promoted 3 times while at Brightstar NZ.

As IT Manager served in a consultative capacity to internal and external stakeholders on IT Management and Business Process fully engaged in maximizing business growth Telecom market.

Led a team of 10 professionals, maintained IT SLAs and KPIs.

Accountable to define and control IT Budget NZD $800K, and grew business and new services.

Perform twice a year performance review to direct reports.

Member of the S&OP team

Accountable of all IT applications that support the operation of the warehouse

IT Systems and Solutions Manager (2010)

Entrusted with additional responsibilities based on an excellent understanding of corporate ERP

Responsible of BizTalk interface, Supply Chain Optimization, PLM, B2B/B2C Web portals, WMS systems, both functionally and technically.

Defined data extraction, reporting, analysis and overall business intelligence from all available solutions and data sources.

Oversaw Infrastructure/Network, RF Systems, Applications, workplace/customer support (Help Desk) and incident resolution management.

IT Solutions Development Manager (2009)

Gathered, analysed and documented requirements from internal and external customers.

Served as Lead architect of solutions to meet customer requirements. The solutions being designed will principally be for Brightstar’s ERP, WMS and related systems.

Lead small local team of developers and external resources as required to successfully communicate and accomplish deadlines and obtain cost-efficient results.

Support pre-sales team in technical meeting with customer IT team by explaining solutions and integrations available.

IT Manager / Brightstar Brazil, Sao Paulo, BR (2006 – 2008)

Managed a team of 6 and collectively supported 15 shared services staff. Controlled a IT budget of US$1M, ensured business continuity and developed new solution for customers and oversee infrastructure projects in Sao Paulo, Campinas, Sorocaba, Brasilia and Belo Horizonte. Accountable for ERP administration, vendor management of hardware and services, renegotiation of telecommunication links with Telefonica, cellular phones, and land lines saving 10% of Opex YoY.

Setup a green field production warehouse, installing 82 DELL Servers, for application, databases, IIS, Provision, WTS, file and print servers, also responsible for all LAN and WAN cisco infrastructure

Successfully implemented:

oCISCO VoIP solution for approximately 400 users generating savings in international call between Brazil and corporate offices in Miami.

oMember of the evaluation team and implementation of the sales Call Center solution for 200 agents.

oWarehouse Management System (WMS) and Transport Management System (TMS) for major telecommunication operator (TIM Brazil) including integration with their SAP.

Experience prior 2006

AGA Gas (Linde) – Ecuador

LATAM Back Office Manager (2000 – 2006)

Responsible for administration, standardization of ERP, fiscal locations, implementation and integration with sales systems for all subsidiaries in LATAM.

Coordinate the support in the region of all ERP modules. Responsible for SQL Server databases and high availability.

Among the main achievements is the standardization of the ERP in Venezuela, Colombia, Ecuador, Peru, Chile, Argentina and Uruguay; A great job was done, which currently this architecture continues to be used.

The fiscal location for Colombia, Ecuador and Peru was developed in-house.

The ERP was adapted to comply with business rules and improved financial processes to best practices.

All financial modules and distribution were implemented.

Until now, the ERP support group in the region has been maintained.

Negotiation of contracts with local ERP suppliers to obtain updates, licensing and maintenance.

Tecnología Avanzada del Ecuador

Senior Consultant (1998 – 2000)

Villaseca Holding - Ecuador

Senior Consultant (1994 – 1997)

EDUCATION & Professional Development

Catholic University, System Engineering, Guayaquil, Ecuador – Bachelor Degree

ABC Junior College, Associate degree in Business Administration, Guayaquil, Ecuador

Project Management / Multiple Business Courses

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