Manager Customer Service

KRUTIKA PILLAY

Location : Herndon, VA

SUMMARY:

7+ years of experience in the field of Administration and Human Resource.

Identify Potential candidates, review applications, and maintain ATS.

Handle end to end recruitment process. Co-ordinate and participate in campus recruitment.

Good analytical skills with time management, excellent communication, Interpersonal skills, team player, multi-tasking and problem solving abilities.

Flexible in adapting the fast developing business environment.

Provide analytical employee’s reports for billable hours and employee salary.

Devise and provide trainings in systems and work process. Responsible for setting up green field facilities and meeting the time line set by management.

Communicate with departments within the organization to identify man power requirement.

Worked on SharePoint, Microsoft office, and data entry systems

Induction to the new employees and handling exit formalities for employees.

EDUCATION:

Trained Salesforce Admin Certificate – ID – LCXQ59J6

Masters in Commerce, Pune University – Year Passed 2007

Bachelors in commerce from Brihan Maharashtra College Of Commerce – Year Passed 2004

Completed Graduation with Business Administration as a special subject and Masters with Business Administration and HR Management as special subjects.

WORK STATUS:

EAD Work Permit Valid Up May 2021

KEY SKILLS:

Sales Force

Microsoft Office

ADP

CITRIX-IMIS

SharePoint Portal

Clarity CRM- 7.5.0.15

Business Objects 5.1.7

Interdepartmental Coordination and Internet Research

Impeccable Administration and Excellent communication Skills

Good personal Administration and Human Relations

PROFESSIONAL EXPERIENCE:

Amdocs, Pune, India Sep’09-Apr’12

Senior SME Administrator ( Time sheet and Human Resource)

Amdocs is the market leader in software solutions and services for the world’s largest communications, entertainment and media service providers. Amdocs solutions include BSS, OSS, network control, optimization and network functions virtualization.

Achievements

Recognition for – Consistent and Outstanding Performance

Roles and Responsibilities:

Ensured correct and timely implementation of timesheet activities Time reporting ‘Knowledge center’ responsible to absorb and maintain HR and Corporate operation procedures and IT versions with relevance to TS, End to End training of all new joiners in the team.

Expert at the CRM system. Handled cases / requests raised by Amdocs employees worldwide. Recognized as a top performer for casing the highest number of resolved cases and customer service.

Induction to the new employees.

Providing monthly reports to HR- India - Working on National Holidays (to give away special benefits like Extra Pay and Holidays),Vacations consumption Report (INDIA Emp) yearly reports for INDIA Region (Needed for Payroll Processing)

Assist in preparing and presenting reports and data for internal and external audits.

Prepared monthly Business Objective reports for the payroll/accounting and billing process with billable labor and other expense documentation and any necessary revisions.

Solely handled the exit formalities of the employees, follow ups with managers/directors for issues with exits, exit clearances done for various teams/offices in India

WH system support. Control time reporting process according to company policy. Improved quality of time reporting.

Policies and methodology regional expert on time reporting issues & employees focal point to timesheet’s issues / questions for all over the globe

Volkswagen India Private Ltd., Pune, India Feb’08-Sep’09

HR and Admin. Assistant

Volkswagen India Pvt. Ltd is the group company of Volkswagen AG which is third largest automobile company and the leader in passenger vehicles, with revenues of 3 Million Euros. The Group is made up of nine brands from seven European countries: Volkswagen, Audi, Bentley, Bugatti, Lamborghini, SEAT, Skoda, Scania and Volkswagen Commercial Vehicles.

Achievements:

Selected to travel to Germany for participating in “The Annual Global Supplier Meet” and represent team India.

Identified and proposed training programs relevant to the work.

Achieved effective bench marking, cost reduction / cost cutting.

Roles and Responsibilities:

HR Responsibilities

Collated all competitive data and manage all communication with team and develop effective relationships with hiring manager to implement various strategies.

Screen/Interview and access candidates. Plan and conduct recruitment and selection processes (interviews, screening calls etc.)

Assist in employee retention and development

Scheduling interviews for the assessment and technical team

Welcome Packages and induction to new joiners. Maintaining status reports of training, access rights and visits.

Performed day-to-day jobs on handling employee concerns

Worked with the HR Manager to devise general and technical trainings for the employees

Identify the training requirements and monitor the training cost, benefits of the training and performance.

Conducted varied trainings/workshops such as Organizational Behavior, Presentation skills, Communications, Leadership and Team Building activities.

To prepare, maintain and update Organizational Charts

Handel travel requisitions. Verify travel needs and cost and approve on behalf of the department. Follow up on senior level approvals when required.

Administrative Responsibilities

Manage electronic scheduling; prepare agenda of Annual meetings, minutes of the meeting, follow up on tasks and issues. Ensure the tasks are completed and time lines are met.

Sourcing vendors and negotiating. Track and maintain expense reports.

Maintain track & follow-up on Check Requests, Purchase Requisitions ensuring timely delivery of goods.

Project Timing Plan, Office Plans and overview

Order office supplies.

Maintaining Automotive Guide books, Supplier Books and presentations and Administrative support for Purchasing Production Materials.

Religare Securities Ltd.,Pune, India Apr’06-Feb’08

Executive Administration / Operations

Roles and Responsibilities:

Assisting the hiring manger.

Assist with both external and internal hiring efforts

Screening Resumes and conducting phone interviews.

Take steps to ensure positive candidate experience

Planning on publicity and newspaper advertisements

Harmonizing and interacting with all the departments

Responsible for coordination of employee facilities

City Prep - Nandan Dixit Education Foundation; Pune,India Jun’02-Mar’06

Creative Coordinator & Administration

Roles and Responsibilities:

Interacting with management and branches

Finalizing deals and negotiating with venders

Planning on publicity and newspaper advertisements

Responsible for creative coordinating

Routine administration

Counseling with students and walk in

Visiting various branches to organize and co-ordinate creative learning

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