DARLA CRAVEN

405-***-****

ac9ygf@r.postjobfree.com

EXPERIENCE SUMMARY:

Experienced Technical Writer, Business Analyst, QA Analyst, and Documentation Specialist with over 10 years’ experience in requirements gathering, QA testing, technical writing, software requirements and design specification, and application support desires position in Information Technology or related field. An ideal position would utilize varied experience.

SECURITY CLEARANCE: Secret or Public Trust

TECHNICAL SUMMARY:

●Time and Attendance application testing, analysis, and support

●Technical Writing; Requirements gathering and analysis

●Quality Assurance testing and documentation

●Virtual Server Environment testing

●Project Release and Testing Coordinator

●Ability to interpret programming code to determine system requirements and processes

●Diagram and use case modeling

●Project analysis and planning

●Functional and graphical Screen Design

●Object Oriented Software Analysis and Design

●Microsoft Office products

●Word

●Excel

●PowerPoint

●SharePoint

●Access

●Visio

●RoboHelp

●Fireworks

●Caliber Document Management

●Vasont

●X-Metal

●xml and html editor software

Training experience includes-training, user guides, as well has hands on end-user training

EXPERIENCE DETAILS:

LEADER COMMUNICATIONS Inc.

Tinker AFB, Midwest City, OK

Technical Order Manager / Technical Writer

Oct ‘18 – May ‘19

●Provide management and support of requirements on software projects with newly deployed standard processes. Including:

oCreating and updating user manuals for existing as well as new software projects and programs.

oReviewing data to determine the magnitude of required changes.

oReporting updates and redlines based on content provided by software engineers

●Review and correct TO instructions for format and grammar in accordance with the USAF provisioning system and review provisioning data for accuracy and format prior to submittal to upper management.

●Prepared charges, completed data entry functions, integrated information into required reports.

●Assist with scheduling meetings, develop briefing materials, capture and publish meeting minutes with proper action item assignment, as well as track and report action item status.

SAWDEY SOLUTION SERVICES, Inc.

Tinker AFB, Midwest City, OK

Journeyman Program Analyst

Mar ‘16 – Sept ‘18

Responsibilities:

●Successfully provided documentation support and analysis for multiple project documentation, while interpreting Department of Defense, Data Item Description (DID) standards as well as IEEE standards and ensuring compliance, as directed by customer.

●Reviewed, developed, and published technical documentation for multiple projects including technical documentation and reports, such as the Software Requirements Specifications, Software Design Description, Test Documents, Requirements Traceability Matrix, and technical procedure manuals, such as Software User and Installation Guides.

●Provide customer support for CMMI Process Improvement compliance by reviewing and interpreting standards posted from the Process Asset Library (PAL), and making updates to required documentation and metrics for compliance and clarity. Improved quality of customers Process Improvement PAL deliverables by creating templates that more closely represent standards.

●Perform analysis using VBS and SQL server to obtain data and functional components of software to ensure content of documentation is accurate, complete, and comprehensive.

TELEFLORA LLC

Oklahoma City, OK

QA Technician / Business Analyst

Sept ‘13 – Jan ‘16

Responsibilities:

Responded to business stakeholder requests, developing relevant Use Cases and documentation. Kept direct communication with development staff and stakeholders throughout the process.

●Oracle Commerce BCC Security Management User Manual; performed requirements gathering and research

●Presented project status and documentation deliverables to management throughout the development process.

●Performed requirements gathering and research results for Partner Marketing project initiatives

●Comparison analysis of potential system rewrite of client network application

●Gathered requirements and developed use cases for network services project and push marketing project

●Responsible for end-to-end test case for integration of POS integration.

●Provided clear communication, written and verbal to development and QA staff, and Business Analyst regarding outstanding issues and questions

●Performed testing using virtual server environment technology

●Able to ensure ability to find defects and issues, and report them quickly while adhering to prioritization levels

●Performed directory testing

HARRIS IT SERVICES

United States Postal Service, Norman, OK

Technical Writer II

Oct ‘10 – Sep ‘13

Responsibilities:

●Developing, writing, editing, reviewing and preparing for publication, a variety of technical training documentation, using xml editing tools and content management system applications.

●Researching and responding to issues reported by field personnel, while performing impact analysis of developmental requests.

●Coordinated with team members to ensure project scope is being executed effectively.

●Organized documentation and structure of SharePoint site for new project

●Published weekly status report for IT department deliverables and status of projects to multiple departments throughout the USPS.

CAS Consultants Inc.

Tinker AFB, Midwest City, OK

Technical Writer

Apr ‘10 – Aug ‘10

Responsibilities:

Creating and editing training documentation for various software systems, including diagrams and charts to illustrate material. Researching and responding to issues reported by field personnel, while performing impact analysis of developmental requests

Midwest Consulting Group – Hyatt Shared Services

Moore, OK

QA Analyst

Dec ‘08 – Aug ‘09

Responsibilities:

Developed excellent knowledge and working experience with the Human Resources/Payroll based Time and Attendance application including the following:

●Developed extensive and detailed test plans and analysis

●Gathered, documented and translated client business requirements into functional specifications and technical documentation for US and Canada payroll policies and regulations, including Union and Non-union requirements

●Interface testing and data comparison of ADP payroll data.

●Analysis of system configurations to meet user requirements, including complex overtime earning calculations and specifications

●Provided product support (technical and functional) of the Infor/Workbrain HR Time and Attendance application throughout the implementation life cycle, including functional, parallel testing and post-integration support.

●Acted as liaison between end-users, analysts, and development staff to ensure effective communication.

●Analyzed business and functional requirement to design User Acceptance Test Cases along with execution and results of testing data and functionality. Provided weekly score cards of testing progress for Steering Committee.

TEKSystems - Devon Energy

Oklahoma City, OK

Technical Writer

Apr ‘08 – Dec ‘08

Responsibilities:

●Assisted Spatial Data Management administrators in creating documentation standards for tracking Data Appliance, Image Web Server, Web Mapping policies and procedures, as well as creating forms required for tracking reported issues and action requests.

●Assisted DBA and Unix System Administration groups in re-wringing a standards for Oracle High Availability (RAC) environment and its impact on the Devon Energy disaster recovery effort.

●Organized and published documentation using SharePoint.

TEKSystems - Tinker AFB

Midwest City, OK

Technical Writer

Apr ‘07 – Apr ‘08

Responsibilities:

●Created web-based help system for a widely used product, developed for Air Force engineers, providing complete and concise instruction and graphical illustrations for a newly developed application.

●Responsible for performing analysis and research to obtain required knowledge of the product. Successful in exceeding client expectations by providing the Help interface within the 6 month time frame provided, with minimal supervision

●Reviewed and revised documentation provided by training department for published training material.

L3 Communications - FAA

Oklahoma City, OK

Technical Writer II

Mar ‘07 – Sep ‘07

Responsibilities:

●Researched and developed documentation for IT systems for technical and non-technical personnel. Interpreted technical documentation standards and prepared documentation according to industry standards using RUP methodologies, including various technical diagrams and use case modeling

●Assisted project managers by capturing meeting minutes and technical requirements and producing diagrams in compliance with technical standards.

The Hertz Corporation

Oklahoma City, OK

Business Analyst

Oct ‘94 – Jan ‘07

Responsibilities:

●Responsible for design, development, testing, and support of a critical, high-profile point of sale application used by car rental operations management and counter users at over 1000 locations throughout the United States.

●Responsible for testing Frequent Flyer and credit card number algorithms to ensure security standards are followed

●Responsible for creating documentation and testing for complex taxes and fees for multiple city, state, and federal regulations.

●Extensive experience in the QA testing process. Assigned responsibility as Release/Test Coordinator, including ensuring all deliverables and reported issues were corrected and tested as well as assigning accountability to team members to ensure regression testing was completed.

●Created detailed test plans and documentation of system functionality expectations and achieved results. Extremely proficient in investigating the cause of issues identified either through the testing effort or from field users.

●Assumed a leadership role to various team projects, ensuring clear communication, while staying within projected time-line goals.

●Reviewed additional technical documentation provided by development team for accuracy.

●Experience in Object Oriented Software Design methodologies, creating Vision documents, Use Cases, Operation Contracts, and User Experience Guides.

●Accomplished design and integration of a COBOL based “green-screen” application into a JAVA based application. Achieved success in creating intuitive system enhancements, which improved customer service and point of sale efficiency.

●Created detailed documentation supporting applications for both internal and end-users, which included preparing end-user training guides and release notification.

●Analyzing user needs for application enhancements through site visits; as well as training users on new functionality.

●Created an Access database utilized for storage and reporting information from various operational locations, used to report data to management of various departments throughout the Hertz Corporation.

●Also performed database maintenance tasks, including researching changes, testing for data integrity and ensuring that releases requiring coordination with external system interfaces were completed within a timely manner.

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