Administrative Assistant Customer Service

Ian Brumbaugh

360-***-**** **********@*******.***

An English Language and Literature graduate with a focus on leadership and interpersonal communication skills. Previous work experience has demonstrated a high attention to detail, safeguarding confidential information, customer service focus, and administrative support. Proven to excel both independently and collaboratively with others in order to meet deadlines within high stress environments.

OBJECTIVE

I seek to find an employer that can help me begin my professional career by allowing me the experiences to build a base skill set. I seek to obtain a position with an organization that allows me to effectively utilize my current skills and experiences while simultaneously growing and developing as a young professional. SKILLS & ABILITIES

• Exceptional written and oral communication skills

• Effective in decision making, critical thinking, and providing creative solutions

• Taken systematic writing courses regarding

grammatical and technical writing

• 1 year Human Resources experience, including hiring processes, grievances, recruiting outreach, trainings, event planning, and collaboration

• Data and record management skills, including providing timely, accurate reports of meetings

• Management of committees and communication

between different offices

• 3+ years leadership and customer service experience

• Experience with Microsoft Office Suite, including Word, Excel, Outlook, and SharePoint

EDUCATION

Bachelor of Arts in English Language and Literature, Minor in History, Graduated June 2019, Western Washington University, Admitted as a Student of Distinction, Frequent member of Honor Roll and Dean’s List EXPERIENCE

Personnel Director Assistant, Western Washington University September 2018 – June 2019 This is a human resources position that acts as a major source of communication to the entirety of the staff for purposes such as reminders and providing information that the employees need in order to be successful in their work environment. Duties include tracking time sheets, planning events, facilitating staff trainings, managing a publicly allocated budget, acting as a liaison for committees, handling grievances, assisting new hires, and overseeing annual staff hiring processes. Conference Services Assistant, Western Washington University June 2018 – September 2018 This position was for the summer quarter term at Western Washington University. Tasked to facilitate a variety of conferences for the Guest Housing department. Department cycled through 8,000 guests throughout the summer that stayed at WWU for sports, clubs, conventions, and various other events. Duties required both collaborative and independent work with a diverse range of student and professional staff on numerous tasks such as providing required materials to them, organize housing, serve on a rotating 24 hour on-call shift including acting as overnight counselors, and provide them with a variety of resources to assist them with their stay at WWU. Resident Advisor, Western Washington University September 2016 – June 2018 This position provided training on crisis response, suicide prevention, and inclusivity. Over the course of a school year the role required navigation between being a peer and a mentor in the residence halls for 50+ first-year college students. This position required consistent communication, frequent event planning, and outreach to diverse identities. Additional duties required participation within committees with different university departments, offices, and student clubs. This peer mentor job required excellent communication skills in order to build community and address individual’s needs.