Manager Technical Support
Resume:
Hacienda San Antonio #****-E**
Tijuana, B.C. C.P. 22566
Birth date 03/26/71
*******.******@*****.***
ROLANDO CORRAL FELIX
OBJECTIVE To work in the computer/telecomunications industry in an executive position where I can be able to develop my knowledge and habilities based on 25+ years experience in IT/Telecom Operations focused on goals achivement.
PERSONAL
ACHIEVEMENTS
2008-2014 CENTRALIZATION FOR NATIONWIDE RESIDENCIAL AND BUSSINESS TECHNICAL SUPPORT FOR ISP & TELEPHONY SERVICES.
*Multidisciplinary team management (50 Corporate, 100+ remote) including Engineers, IT and Telecommunications people.
*Creation of Processes and Procedures.
*Data Collection and Analysis for Failure correction and prevention.
*Client-Provider Relation management with companies such as Cisco, Huawei, Alcaltel, Motorola, Arris, IBM, SUN, etc.
*Monetary negotiations with Providers and Partners.
*Creation of Training cicles for IP & Telephony people.
*Responsible por design and devolpment of IP Rings) and cable networks across 30+ cities nationwide.
*Security design and administration for both internal and clients networks.
*Responsible for creation and administration for the annual budget.
*Responsible for equipment upgrade according to customer growth.
*Responsible for people hiring based on customer growth.
*Technical responsible for Equipment and Brand selection for IP Equipments such as Cisco, Motorola, Arris, CASA, ALLOT, Huawei, Alcatel, Cedarpoint, etc.
*Technical responsible for new equipment deployment and old equipment relocation or disposal.
*Technical responsible for new technologies evaluation including User Aceceptance Testing (UAT).
*Responsible for develpoment of GPTW philosophy across my area of responsibility.
1999-2007 IMPLANTATION OF ISP OPERATIONS IN 30+ CITIES NATIONWIDE
*Instalation and Configuration of Headend Equipment.
*Local training for ISP Managers and in field + CSR people.
*Technical support provider.
*Help people achieve CISCO Certifications (CCNA, CCNP, etc.) 1999 IMPLANTATION OF THE FIRST ISP INFRAESTRUCTURE FOR CABLEMAS IN TIJUANA, B.C.
*Instalation & Configuration for Routing & CMTS Equipment. Página 2 Rolando CORRAL FELIX
*Training for people installing Cablemodems
*Documentation for procedures & procceses.
*Technical support to Techs, CSR & Cuestomers.
SKILLS & TECHNICAL
KNOWLEDGE
PROACTIVE
RESPONSIBLE
GOAL ORIENTED
PEOPLE’S DEVELOPMENT ORIENTED
TEAM WORK ORIENTED
USER AND ADMIN FOR WINDOWS, UNIX, LINUX AND MAC OPERATING SYSTEMS.
ENGLISH 85% READ AND WRITE
CISCO CCNA CERTIFIED (CAN RENEW IF NEEDED)
ROUTING, SWITCHING & SECURITY
DATABASE MANAGEMENT
NETWORK MANAGEMENT & TROUBLESHOOTING
PROJECT MANAGEMENT
WORK HISTORY ISP & TELEPHONY DIRECTOR, CABLEMAS, CUERNAVACA, MORELOS MAY 2010 – FEBRUARY 2014
ISP & TELEPHONY MANAGER, CABLEMAS, CUERNAVACA MORELOS SEPTIEMBRE 2007 – ABRIL 2010
NORTHWEST ISP & TELEPHONY MANAGER, NATIONAL TECHNICAL SUPPORT MANAGER, CABLEMAS, TIJUANA, BAJA CALIFORNIA
ABRIL 2001 – AGOSTO 2007
NACIONAL ISP TECHNICAL SUPPORT MANAGER, CABLEMAS, CDMX ENERO 2000 – MARZO 2001
REGIONAL ISP & IT MANAGER, NATIONAL IP TECHNICAL SUPPORT MANAGER, CABLEMAS, TIJUANA, BAJA CALIFORNIA
MAYO 1999 – DICIEMBRE 1999
REGIONAL IT MANAGER, CABLEMAS, TIJUANA, BAJA CALIFORNIA OCTUBRE 1998 – ABRIL 1999
EDUCATION ELECTRONIC ENGINEERING (6TH SEMESTER), UNIVERSIDAD IBEROAMERICANA PLANTEL NOROESTE, TIJUANA, BAJA CALIFORNIA 1988-1992
PERSONAL & WORK
REFERENCES
FAVIO CERVANTES
JAVIER GARCIA
Página 3 Rolando CORRAL FELIX
KARLA GARCIA
55-66-98-46-16
RICARDO ZENDEJAS
CÉSAR PONCE
Contact this candidate