Customer Service Engineer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

GREGORY SOLOMON

Internet and technology expert seeks help desk position at a great Company to utilize robust knowledge of modern computer systems and friendly, helpful demeanor Great team player and love to learn new things as the technology grows.

Windows tech and mac os Pro tools user (advanced)

Active Directory User SpiceWorks and Track it User for Ticketing Audio electronics Customer service

Issue resolution Microphone tech

Problem-solving abilities Speaker systems

Mixing boards Organizatinal Skills

Audio recording Video production techniques

Detail oriented Outstanding people skills

Dependable

February 2017 - June 2019

Help Desk

CTG Atlanta, GA

Learned about the latest technology to search for ways to update the current computer systems. Upgrade laptops and desktop computers within office. User of Active Directory, Install scanners and printers. Installation. Faxing. Ticketing .

Determined the needs of the IT department, both short and long term to devise plans to meet those needs efficiently.

Contributed to the development of technology policies that produced efficient and reliable software solutions.

Assist with New hires and making sure there set up properly within the company computers. May 2014 - February 2015

Help Desk

Production Arts Workshop Inc Atlanta, GA

Collaborated with other teams to analyze options for solutions and to coordinate various development activities.

Analyzed businesses' computer and technological needs to determine what recommendations should be made.

Spiceworks User to help customers troubleshoot issues within the company. GS 490 Glenn Street Southwest, Atlanta, GA 30312,

470-***-****, ************@*****.***

EDUCATION

Basic password changing and adding new hires to the systems. Installing and upgrading new software to new computers added or ordered by company. Printer and scanner installing and sometimes troubleshoot. January 2013 - July 2014

Stagehand

Crew One Productions Atlanta, GA

Determined the best visual and audio effects necessary to complete production. Maintained inventory of production materials.

Assisted sound-board's and camera crews in live and post environments. Building Truss, Basic labor, Heavy Lifting Operating forklift or pallet Jack by loading and Unloading equipment off Truck.

Seasonal work

Install and breakdown equipment at various events and studios locations. Speaker, Mixers, FOH installation for events, concerts and churchs. February 2013 - January 2014

Audio Engineer / Tech Support

Vpp Inc Atlanta, ga

Acknowledged customer needs providing that inside of an studio environment Effectively communicated with other clients for shows setting up events and taking down any information needed for clients special requirements . Installing and upgrading computers mobile devices at the company, printers scanners keyboards wireless mouse . Blue tooth Devices .

November 2011 - October 2013

Skyes Enterprise

Sykes enterprise Greenwood, SC

Assisted clients in understanding their available options and helped them select the right service plans for their needs.

Accepted and processed customer payments in cash, credit cards and checks, checking for validity. Collaborated with colleagues to discuss market information and strategies. Evaluated the customers' needs and provided service options to meet their requirements. Greeted customers and offered them assistance where possible. March 2018

Audio Engineering And Video Technology

SAE Institute of Technology, Atlanta, GA

February 2012

Computer Science and Information Tech

Dekalb Technical College (South Dekalb Campus), Decatur, GA PERSONAL SKILLS

REFERENCES

February 2005

Audio Video Engineering

SAE Institute of Technology New York, New York, NY January 2003

Ged

Dekalb Tech College, Clarkston, GA

Passionate,Team Player,Hard Worker,Focused and a forward Thinker, Willing to go the extra mile to complete a task at hand.

Request if needed

Contact this candidate