Customer Care Account Executive

RESUME

SWATI CHAUHAN

Plot No - ****, Eco Homes 2

Saidpura, Gulabgarh Road

Derabassi-140507

Contact No. +91-770*******

E-mail:- ****************@*****.***

Carrier Objective:-

To secure a challenging position where I can effectively contribute my skills possessing responsible jobs within responsible form & produce optimum result under given specified condition.

Educational Qualification:-

M.COM from Himachal Pradesh University in 2018

Completed one month course ofGFAC (Global Finance and Accounting ) from NIIT (IFBI.)

B.com from Delhi University in 2014

Senior Secondary from CBSE Board in 2011

Matric from CBSE Board in 2009

Skills:-

Knowledge of Tally ERP 9

MS Office

Internet Application

Work Experience:-

Presently working in ALTIMA ASSOCIATES, Chandigarh as a Accounts Executive from 5 MARCH 2019.

Worked with Ramesh Garg and Associates, Delhi as a Account Executive from March 2018 to August 2018.

Worked as FraudAnalyst in QUATRRO PROCESSING SERVICES PRIVATE LIMITED Gurugram from 06th April,2015 to 8 June 2016.

Job Profile :

I worked for RISK MANAGEMENT in various process units andprojects like DCFP (Debit Card Fraud Prevention), Recovery/Chargeback Unit (Credit Card Dispute) as per business requirements.

DCFP (Debit Card Fraud Prevention)

Review the Customers cards real time transactions and find the fraudulent activities in their account. Follow the latest fraud trends and latest updates also sharing the updates to client for prevent from the information compromise point.

Analyzing customer spending pattern, profile, balance, nature of work and finding suspicious activity in transaction history of their account accordingly taking action either temp block the card or pass the case.

Recovery/Chargeback Unit (Credit Card Dispute)

Analyze fraudulent transaction dispute by customers, check the fraud type.

Analyses notes on account maintained by customer care executives.

Check if chargeback rights are there on transaction disputed by customer, take the decision by denying or keying chargeback.

Personal Details:-

Date of Birth : 5 July 1993

Marital Status : Married

Nationality : Indian

Language Known : Hindi & English

Date:

Place: (SWATI CHAUHAN)

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