Customer Service Representative

Mobile No.: +974-********

Email: *********@*****.***

Address: New Salata, Doha Qatar

ELISA ALCAYDE

BS – Physical Education

Certified Fitness Instructor

Career Objective

To get a position as a fitness or swim instructor or Physical Education Teacher and raise my knowledge in presenting a professional training recommendation by means of importance on working among the team members.

Work Experiences

Certified Fitness and Swimming Instructor : Contours Express New Salata, Doha Qatar

Sep 2014 - Present

Job Description:

Ensured that that member’s needs were met through personal recognition and by providing quality service and group fitness classes

Arrived to teach class in advance of the scheduled time to greet participants answer questions and concerns

Encouraged members to reach their fitness and wellness goals

Anticipated the exercise and aerobics needs and interests of members in helping to develop appropriate group

fitness programs.

Taught scheduled classes beginning and ending on time; provided adequate warm-up exercises stretching and

down cool

Instructed patrons on effective workout methods; explained proper techniques demonstrated exercises; identified different muscle groups and explained appropriate methods to strengthen specific muscles

Prepared equipment music and handouts for each class

Train new instructors in lesson planning and delivery, customer service, and swimmer health and safety

Conduct swim lessons for infant to adult swimmers of varied group sizes and teaching ratios

Devised and implemented modern instruction techniques

Assisted in managing, developing and training swim instructors

Served as liaison to parents/guardians of students

Supervised summer swim camps and swim lessons

Instructed private/group swim lessons for all ages and experience levels Customer Service Representative : SITEL Philippines Ortigas, Philippines

March 2014 - July 2014

Job Description:

Negotiated with suppliers to expedite product shipment and backorders.

Proficiently and professionally responded to customer and sales representatives questions pertaining to

orders, product availability, backorders, price, products and services, procedures and policy.

Researched more complex issues regarding delivery follow-up, order tracking,

Processed credit card payments for orders and managed accounts receivables.

Assisted customers in navigating the companies website, and placing orders online and trouble shooting any

technical issues.

Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with

other departmental teams to ensure corrections were processed accurately and timely.

Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and

good judgment.

Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

Swimming Instructor : STI Computer College

Bicol, Legazpi Albay

November 2011 – June 2013

Job Description:

Report to the Head of Department (HOD) – Sports of the school

Train students in swimming

Conduct 3 batches regularly after school

competitions Select potential students and train them for different swimming championships and

Help students to complete the registration and documentation procedures to enroll for different

competitions championships and

pool Ensure that the required safety and precautionary measures are taken by students while in the

Train students for participating in competitions and championships in different swimming combats, monitor

excel their timing and speed, and motivate them to

Monitor the health, diet, and schedule of students participating in competitions and give special attention to

their practice

Accompany students in their events

Make sure that their studies are not affected and study hours do not clash with practice hours Summary of Qualifications

Expertise in swimming and profound ability to provide training to learners

Rich experience of working as a swimming instructor and special skills to handle timid learners

Sound physical as well as mental state

Knowledge of several methods and techniques of swimming

Ability to work in any weather conditions with same competence and efficiency

Extensive knowledge of swimming principles and skills

Ability to provide both one-on-one training sessions and group sessions

Especially adept at health and fitness promotion

Excellent ability to determine personal fitness goals

Admirable communication skills

Knowledge in computer (MS Excel, Word, PowerPoint) Personal Background

Birthday

Gender

Age

Nationality

Civil Status

Languages Spoken

June 05, 1990

Female

27

Filipino

Single

English, Tagalog, Bicolano

Educational Background

Tertiary

:

BACHELOR OF PHYSICAL EDUCATION

Bicol University, Philippines

Bicol, Philippines / 2007 – 20011

College Diploma

Secondary

:

Divine Word College, Bicol Philippines / 2002 –

2006 High School Diploma

References available upon request.

Contact this candidate