Michelle D. Harris

SUMMARY

Thrives in demanding team environments, professionally deals with increased challenges, responsibilities, and excels under pressure. Experience in IT industry which includes Software Quality Assurance for Web Client/Server, Manual, Integration, user acceptance regression, performance and stress testing. Working knowledge of programming languages C++, Java, SQL. Provide superior technical support and analytical and problem-solving skills. Strong interpersonal skills with detail-oriented team building ability to build relationships with functional teams.

TECHNICAL SKILLS

Databases ~ UNIX, CICS, Oracle 8ii and 9i, Microsoft SQL Server 2008/2010, SSIS, SSRS, Relational Database

Testing Automation ~ Quality Center ALM 11.0, SOAPUI

Methodologies ~ SDLC, RUP, Agile, Waterfall

Web ~ HTML, JavaScript, ASP.NET, IE, XML, API, C+, Firefox, Google Chrome, Internet Information Services, Apache HTTP

Tools~ Initiate, TOAD, Remedy, SnagIt, SharePoint, Apache Tomcat, Sunquest

Microsoft Product Suite ~ Outlook 2010, Excel, Word, PowerPoint

Software

PEGA CRM 7.0, 7.2 Enterprise Solutions

JIRA, Confluence

Crystal Reports

Lawson

Technology

Operating Systems ~ Windows NT, 2000, Windows 10, XP & Linux, IE

Unix Training: ~ Informatics Training

SharePoint Collaboration Site Administrator Training

Meaningful Use, ICD-10

PROFESSIONAL EXPERIENCE

Great American Insurance 08/2017- 03/2018

Sr. Quality Assurance Consultant

Test case creation, test case execution, validated PEGA UI 7.2 Changes, and daily (SCRUM) meeting participant

Validated member benefit eligibility Financial Annuity plans

Provided Daily scrum updates and assisted Agile Manager with release deliverables

Executed PEGA changes and Robotics

Facilitated User Acceptance test

Coordinated the assignment of test to UAT team

Anthem 01/2016- 06/2016

IT Quality Control Advisor (Contractor)

Provided QA input to Agile development process, JIRA, Confluence

Executed Grievance and Appeals Medicare and Medicaid test cases and test scripts

Provided updates to team on daily scrum meetings

Initiated test results utilizing SQL, SOAP UI and defect logs

Reported manual testing updates to Senior Manager of Quality Assurance

SF Alumni Associates 01/2015- 12/2015

Operations Manager

Supported Web site changes

Assisted with customer inquiries

Updated monthly web page

Managed marketing changes and quarterly meetings

Trinity Technology Group

07/2014-10/2014

Department of Health Care Service HIPAA Compliance Contractor. CapMan (California Medicaid Managed Care Project

Tester Department Health Care application via excel spreadsheet

Participated in daily scrum meetings with development and business analyst to track test progress

Sutter Health 05/2011- 10/2014

Technical Analyst II

HP ALM (Quality Center) as test case repository, Defect and Requirement Management tool

Executed Dashboard and Defect Management reporting using Quality Center Performed Functional, Regression, and GUI Testing of the Health care application

Troubleshot technical obstacles related to testing

Tested Patient loads, benefit eligibility

Ensured ETL framework process, HL7 messaging, MS4, Meditech, Midas, Enterprise text files 835, 837 XML transactions and data sources

Monitored database activity, EPIC, Clarity console, EMPI, OLTP transactions, EDI Active Directory issues. Project Planning Impact Analysis

Research SharePoint user issues

Organized Patient and Broker loads, Managed care issues

Supported new affiliate Go-Live implementation

Monitored database activity, EPIC, Clarity console and EMPI

Supported medical record process and workflow ETL Processing Data Warehouse PHI Broker and Provider loads.

Experis 05/2010- 05/2011

Quality Assurance Analyst

Tested specifications from UNIX to GUI base application

Analyzed business Requirements and Design Specifications against final product work-flow

Communicated testing updates to senior leadership team. Assure testing practices and procedure implementation

Developed Functional, Regression and GUI testing for Department of Motor Vehicle ITM project

Verified defects fixed by Development

Eyefinity, Inc. 05/2008 -01/2010

Quality Assurance Specialist

Assembled and built software installation packages

Participated in internal design and marketing review sessions. Manage graphic design projects within assigned budget and marketing timeline

Constructed Regression and GUI testing

Created test documentation including Test Plan, Test cases and Defect report to support Wi-Fi Product.

Participated in state wide EarthLink introduction of Wi-Fi to Anaheim, Atlanta and Los Gatos Municipality

EDUCATION

College of San Mateo

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