Customer Service Sales

Rutvij Thakore

*********@*****.*** Mobile: 1-306-***-****

Summary of Qualifications

Expert in MS Office (MS Excel, MS Power point, MS Word), Auto-cad

Proficient in maintaining reports and documents.

Worked on lubrications, bearing, dismantling, repairing & assembling of machine tools

Preventive maintenance of machine tools & geometrical testing of machine tools

Preparing quotes & invoices as per customers requires.

Efficient in handling cash register & keeping accounts up to date.

Knowledge of basic computer skills and can work under least supervision.

Proficient in answering customer inquiries in a friendly manner.

Experience handling multi-line phone.

Record of meeting deadline.

Ability to help customers for choose best option for them requirements.

Ability of working independently as well as in team to achieve target.

Ability to organize, multi-task and work under pressure.

Excellent communication and interpersonal skills.

Accurate and fast typing.

Quick Learner & Strong problem-solving skills.

Confident in handling complicated situations & taking decisions.

Professional Experience

1.Future Generali India Ins. Co. Ltd.- Assistance Manager Jan 2016 - May 2019

Investigate, Evaluate and settle insurance claim

Determine whether the insurance policy covers the loss claimed

Decide appropriate amount the insurance company should pay

Confer with legal counsel on claims when needed

Negotiate settlements & Authorize payments

Team Leader & location in-charge with best customer service

Risk Assessment & Claims Documentation

Build Relation with Workshops & IMD’s (Insurance Brokers)

Handle In-house & External Surveyor Team

Find Salvage Buyer, Negotiate salvage value, Dispose Salvage

Personal accident claim processor which is involved with Motor claims

2.Royal Sundaram Alliance Ins. Co. LTD.- Internal Motor Claim Adjuster-

Dec 2010 to Jan 2016

Processing for the Motor Claims within the terms of policy & the service standards as laid down from time to time.

Register the claims & Processing of claim

Preparation and maintenance of MIS

Appoint surveyor on receipt of the claims intimation & appoint claims investigator

Call for the requirements in connection with the claim from the insured

Follow up for the timely completion of the work

3.Pramukh Motors (Automotive Workshop)- Owner Operator 2003 to 2009

Working for all types of mechanical, electrical, tyre replacement, alignment, balancing, LPG, CNG, & accident job works

Communication with Client & providing him technical assist as well as interaction with Surveyor, Venders, Suppliers

Opening, processing & closing work orders as per customer requirements

Prepare Collision Estimate, General Repair Estimate, Bills

Purchase Vehicle Parts, Material for Workshop,

Claims Reports & Documentation

CNG & LPG fittings in Vehicle (Alternate Fuel System)

Test Drive of Vehicle & Diagnosed Faults

Answer phone calls from customers with inquiries or complaints and resolve the issue as quickly as possible

Handling all the cash transaction of the organization & receive payment by cash, cheque and credit cards with Daily cash accounts management.

Guiding and solving queries of customer

Maintaining monthly, weekly and daily report of transactions

Prepare sales statements and reports & achieve sales targets

Educational Qualification:

Auto insurance Adjuster license (Motor OD Claims) No. SLA 85042

Diploma in Mechanical Engineering (2003)

Certificate in production maintenance techniques

Trade certificate courses

Industrial training institute in Machinist

Completed WHMIS 2015

References available on request

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