Alicia Elliott

*** **** ****** **. #***

Oakland Park, FL 33309

561-***-**** ac9y8a@r.postjobfree.com

Ambitious and enthusiastic business professional dedicated to providing outstanding customer service and cost control. Detail-oriented, passionate team player, readily establishes positive relationships. Creative thinker, focused on bottom-line results. Excels in prioritizing work assignment Skills

● Microsoft Office Suite ● SAP

● MS Access Database Management ● AS 400

● iPortal, LMA, WPT, LHIS, LPS, LAMP ● SalesForce/CRM

● QuickWeb, QuickKey, QuickBalance ● Home Saver

Professional Experience

February 2019 - June 2019

Careerxchange/GMMI (temp to perm)

Claims Support Specialist

● Medical Claim Status calls

● Work on claims support functions, such as:Basic patient file creation in operating system

● Decline letters

● CRM tasks

● Basic Claims Data Entry

● Handles any tasks requested by Claims Manager

October 2014 – October 2018

Food for the Poor

Data Entry Specialist

● Analyzing data for correctness via AS400 and Windows-based Quick Key database

● Accurately entering information into computer programs

● Balance batches checking for discrepancies, for minimal expenses

● Retaining sensitive company and customer information confidential

● Consistently catching miscoding and errors

● Periodically log/update monthly reimbursement

October 2012 – October 2014

Contract/Temporary Assignments - Charlotte, NC

● Elite Consultants

● Secret shopper

● Transcription

● Labor Ready and Adecco

● Attendant at carnivals, merchandised rugs

● Testing and calibrating blood transfusion equipment, for accurate, successful usage Data Entry/Administrative Assistant

● Key magazine orders accurately and quantitatively

● Key data into HMQS from Catsweb, and other data as directed by Management

● Scanning and process deliveries in SAP and generate reports

● Process accounts payable and receivable – Input time and cost codes for payroll July 2011 – October 2012

Bank of America - Charlotte, NC

Customer Relationship Manager

● Inbound/outbound calls, manage a portfolio with 120+ of delinquent loans that by working with loan modification and disposition specialists to determine solutions that will cure account in a timely manner; confidentially, ethically, professionally

● Plan strategic sessions to identify areas of opportunity and resolve process issues, saving multi - millions

● Provide Modification, Repayment and Reinstatement Plans or Short Sale or Deed in Lieu to customers

● Review documents for errors and completeness prior to sending them to Underwriters Mortgage Servicing Specialist

● Counseled customers by analyzing their loan history and mortgage documents for home retention

● Answered 80 inbound calls per day and provided account status

● Completed financial transactions for customers, investors and Third Parties and documenting loan history, and responding to questions

August 2009 – January 2011

Vantage Point Staffing (now Staffing One) - Atlanta, GA Executive Receptionist floater (Contractor)

● Answered calls, schedule meeting/conference rooms, validate parking, direct guests for Executive Receptionist during breaks, lunch, vacation, illness Check 21 Repair Processor (Contractor)

● Entering data from checks, making any corrections, checking for specific coding October 2003 – July 2011

ASE Inc. Atlanta, GA

Owner

As principal of ASE, perpetuated a company that drives outsourced business for

● Transcription – successfully transitioned from general transcriptionist to proofreader

● Data Entry – successfully obtained consecutive contract renewals for 5 years with additional summer ’09 contract.

● Claims Management - Customer Service within a virtual call center

● My firm also provided resources for telesales Acquired and maintained a sizable client base Education

Walden University 10 credit hours

Pursuing BS in Information Systems

Georgia State University 75 credit hours

Core requirements

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