Data Entry Customer Service
Resume:
Alicia Elliott
Oakland Park, FL 33309
561-***-**** ****************@*****.***
Ambitious and enthusiastic business professional dedicated to providing outstanding customer service and cost control. Detail-oriented, passionate team player, readily establishes positive relationships. Creative thinker, focused on bottom-line results. Excels in prioritizing work assignment Skills
● Microsoft Office Suite ● SAP
● MS Access Database Management ● AS 400
● iPortal, LMA, WPT, LHIS, LPS, LAMP ● SalesForce/CRM
● QuickWeb, QuickKey, QuickBalance ● Home Saver
Professional Experience
February 2019 - June 2019
Careerxchange/GMMI (temp to perm)
Claims Support Specialist
● Medical Claim Status calls
● Work on claims support functions, such as:Basic patient file creation in operating system
● Decline letters
● CRM tasks
● Basic Claims Data Entry
● Handles any tasks requested by Claims Manager
October 2014 – October 2018
Food for the Poor
Data Entry Specialist
● Analyzing data for correctness via AS400 and Windows-based Quick Key database
● Accurately entering information into computer programs
● Balance batches checking for discrepancies, for minimal expenses
● Retaining sensitive company and customer information confidential
● Consistently catching miscoding and errors
● Periodically log/update monthly reimbursement
October 2012 – October 2014
Contract/Temporary Assignments - Charlotte, NC
● Elite Consultants
● Secret shopper
● Transcription
● Labor Ready and Adecco
● Attendant at carnivals, merchandised rugs
● Testing and calibrating blood transfusion equipment, for accurate, successful usage Data Entry/Administrative Assistant
● Key magazine orders accurately and quantitatively
● Key data into HMQS from Catsweb, and other data as directed by Management
● Scanning and process deliveries in SAP and generate reports
● Process accounts payable and receivable – Input time and cost codes for payroll July 2011 – October 2012
Bank of America - Charlotte, NC
Customer Relationship Manager
● Inbound/outbound calls, manage a portfolio with 120+ of delinquent loans that by working with loan modification and disposition specialists to determine solutions that will cure account in a timely manner; confidentially, ethically, professionally
● Plan strategic sessions to identify areas of opportunity and resolve process issues, saving multi - millions
● Provide Modification, Repayment and Reinstatement Plans or Short Sale or Deed in Lieu to customers
● Review documents for errors and completeness prior to sending them to Underwriters Mortgage Servicing Specialist
● Counseled customers by analyzing their loan history and mortgage documents for home retention
● Answered 80 inbound calls per day and provided account status
● Completed financial transactions for customers, investors and Third Parties and documenting loan history, and responding to questions
August 2009 – January 2011
Vantage Point Staffing (now Staffing One) - Atlanta, GA Executive Receptionist floater (Contractor)
● Answered calls, schedule meeting/conference rooms, validate parking, direct guests for Executive Receptionist during breaks, lunch, vacation, illness Check 21 Repair Processor (Contractor)
● Entering data from checks, making any corrections, checking for specific coding October 2003 – July 2011
ASE Inc. Atlanta, GA
Owner
As principal of ASE, perpetuated a company that drives outsourced business for
● Transcription – successfully transitioned from general transcriptionist to proofreader
● Data Entry – successfully obtained consecutive contract renewals for 5 years with additional summer ’09 contract.
● Claims Management - Customer Service within a virtual call center
● My firm also provided resources for telesales Acquired and maintained a sizable client base Education
Walden University 10 credit hours
Pursuing BS in Information Systems
Georgia State University 75 credit hours
Core requirements
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