Citrix, ADDS, Energy, Salesforce, Outlook, all Microsoft programs
Resume:
Carolyn Williams
Baltimore, MD *****
*******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Credit Representative
Carroll Home Services - Baltimore, MD
August 2018 to June 2019
Followed script to make outbound calls thru Dialer program to collect on balances overdue by 30, 60, 90, and 120 days past due, also received daily customer incoming calls. Met weekly collection quota, No.2 in highest revenue collected in 1 month for company. Customer Service Representative
Carroll Home Services - Baltimore, MD
August 2017 to August 2018
Handled large volume of incoming calls, navigate through various programs in a timely manner in order to accurately answer customers questions, effectively handle complaints and retention calls in a professional manner, schedule service appointments and deliveries with customers preference, received and handled retention calls, scheduled service calls and deliveries with customers preference. Customer Service Representative
C.Hoffberger Oil Company - Baltimore, MD
November 2009 to August 2017
Handle large volume of incoming calls, accurately, occasionally make outbound reminder calls with information regarding service or delivery scheduled. Effectively handle complaint calls and offer attractive pricing offers to customer's interested in a contract. Customer Service Representative
Petro Home Services - Baltimore, MD
December 2007 to November 2009
Received large volume of incoming calls from customers, navigate through various computer programs in order to accurately answer customers questions. Received complaint and retention calls, and effectively addressed customer concerns. Scheduled service calls and deliveries according to customers preference.
Department Lead
Boscov's Department Store - Glen Burnie, MD
November 2006 to December 2007
Maintain the organization of clothing on racks and tables, Inventory various merchandise at purchasing areas for customers, take in payments for customers with store credit card, opened largest number of credit card accounts in a 30 day period, process stock merchandise received at loading dock, set sale for department merchandise marked down for store sale days. Sales Associate/Cashier
Macy's Department Store - Glen Burnie, MD
June 2005 to November 2006
Maintained the organization of merchandise on racks and tables, assisted in the inventory of store and department merchandise on floor and in stock rooms, tallied and bagged merchandise at purchasing areas for customers, opened Macy credit card on a consistent basis, and assisted other departments if shorthanded on staff.
Education
High school or equivalent in Business
Ossining High School - Ossining, NY
September 1974 to June 1978
Skills
Citrix, ADDS, Energy, Salesforce, Outlook, all Microsoft Office programs, NCO, CT Center, Internet Explorer, multiple phone lines, and copiers (10+ years)
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