Administrative Assistant Customer Service
Resume:
AMYBELLE QUILAPIO MAYO
Bur Dubai, Dubai, UAE
************@*****.***
OBJECTIVES
Seeking a career opportunity that enhances my acquired skills & talent in a professional manner for the benefits of the company. STRENGTHS
⃘ Determined, hardworking, team player & reliable. ⃘ Efficient and well-versed in written and verbal communication skills. ⃘ Capable to perform multi-tasking jobs with minimum supervision. ⃘ Proficient in MS Office (Word Vista, Excel, Outlook and MS Access) PROFESSIONAL EXPERIENCE
Position: Administrative Assistant
Company: Triomed Pharma General Trading LLC
Dubai Real State Center
Jumeirah 1, Dubai UAE
February 17, 2018 up to present
Description:
* Screening telephone calls, enquiries and requests, and handling them when appropriate.
* Organising travel and hotel accommodation in accordance with approved procedures for Employees & Visitors.
* Facilitating Visa Application process between Employees and PRO
* Managing Visa database and depositary of Employees documents.
* Assist in preparing presentations, reports and confidential documents.
* Involvement in management reporting where required.
* Proactive management of the GM calendar and workload
* Act as gatekeeper and follow up meetings, external contacts etc
* Order and maintain the office supplies
* Acting as a change agent
* Proactive onboarding coordination
Position: Receptionist
Company: Amro International Trading
Business Bay, Dubai UAE
December 29, 2014 – May 22, 2017
Description: * Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
* Directs visitors by maintaining employee and department directories; giving instructions.
* Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
* Maintains safe and clean reception area by complying with procedures, rules, and regulations.
* Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
* Assisting the PRO on renewing employees Visa and Labour card. Position: Customer Service Associate
Company: RSH Middle East, Dubai UAE
February 2013- October 2014
Description: * Keeping the work environment neat and clean.
* Ensuring that all products or merchandise are placed in their respective areas. Ensuring that all stock is replenished.
* Helping customers locate merchandise or find suitable alternatives.
* Communicating with managers regarding customer concerns.
* Handling sales transactions, which include operating cash registers.
* Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.
* Achieving sales quota.
Position: Ticketing Officer
Company: Amreach Travel and Tours
Lucena City, Quezon Philippines
January-March 2012
Description: * Book tickets for transportation agencies.
* Plans route and computers ticket cost, using schedules, rate books and computer terminals.
* Answer inquiries regarding airplane schedules and accommodations.
* Promote package deals to the customers.
* Monitor all the daily sales report and submit accurate details to the management.
* Ensure that cabins, seats. Or space is available. ON THE JOB TRAINING
Department of Foreign Affairs
Iyam, Lucena City, Quezon Philippines
May-June 2010
Description: * Data entries on computer program to generate customers file records.
*Assist customers request on processing the passport and National Statistics Records.
* Releasing new passports.
EDUCATION
NC II Passers – House Keeping
St. Anne College Inc.
Lucena City, Quezon Philippines
TERTIARY
Bachelor of Science in Tourism Management
Calayan Educational Foundation Inc.
Red-V Lucena City, Quezon Philippines
2008-2012 (undergrad)
SECONDARY Manuel S. Enverga University Foundation Inc. Candelaria Quezon, Philippines
2003-2007
PRIMARY Candelaria Elementary School Annex III
Candelaria, Quezon
1997-2003
SEMINARS ATTENDED
‘The Interparfums Training 2013”
Burjuman Business Tower, Dubai UAE
July 29, 2013
ACHIEVEMENTS
Employee of the Month
May 2018, August 2018 and February 2019
Position: Administrative Assistant
Company: Triomed Pharma General Trading LLC
February 17, 2018 – up to present
Top Seller ( 5 x months )
Position: Customer Service Associate
Company: RSH Middle East, Dubai UAE
February 2013- October 2014
Ms. HRTM 2008
Ms. Hotel Restaurant and Tourism Management
Calayan Educational Foundation Inc.
Red-V Lucena City, Quezon Philippines
1
st
Place Tour Promotion & Packaging Category in Hospitality & Tourism Apprentice Frontier Competition, (APRON)
Hotel Stotsenberg, Subic Park Freeport Zone,
Pampanga, Philippines
February 2011
PERSONAL IMFORMATION
Nationality: Filipino
Date of Birth: March 03, 1991
Marital Status: Single
Religion: Roman Catholic
Language: English
Visa status: Residence visa
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
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