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Administrative Assistant Customer Service

Location:
Dubai, United Arab Emirates
Salary:
10,500 CAD / monthly
Posted:
August 03, 2019

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Resume:

AMYBELLE QUILAPIO MAYO

Bur Dubai, Dubai, UAE

+971*********

ac9y6f@r.postjobfree.com

OBJECTIVES

Seeking a career opportunity that enhances my acquired skills & talent in a professional manner for the benefits of the company. STRENGTHS

⃘ Determined, hardworking, team player & reliable. ⃘ Efficient and well-versed in written and verbal communication skills. ⃘ Capable to perform multi-tasking jobs with minimum supervision. ⃘ Proficient in MS Office (Word Vista, Excel, Outlook and MS Access) PROFESSIONAL EXPERIENCE

Position: Administrative Assistant

Company: Triomed Pharma General Trading LLC

Dubai Real State Center

Jumeirah 1, Dubai UAE

February 17, 2018 up to present

Description:

* Screening telephone calls, enquiries and requests, and handling them when appropriate.

* Organising travel and hotel accommodation in accordance with approved procedures for Employees & Visitors.

* Facilitating Visa Application process between Employees and PRO

* Managing Visa database and depositary of Employees documents.

* Assist in preparing presentations, reports and confidential documents.

* Involvement in management reporting where required.

* Proactive management of the GM calendar and workload

* Act as gatekeeper and follow up meetings, external contacts etc

* Order and maintain the office supplies

* Acting as a change agent

* Proactive onboarding coordination

Position: Receptionist

Company: Amro International Trading

Business Bay, Dubai UAE

December 29, 2014 – May 22, 2017

Description: * Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

* Directs visitors by maintaining employee and department directories; giving instructions.

* Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

* Maintains safe and clean reception area by complying with procedures, rules, and regulations.

* Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

* Assisting the PRO on renewing employees Visa and Labour card. Position: Customer Service Associate

Company: RSH Middle East, Dubai UAE

February 2013- October 2014

Description: * Keeping the work environment neat and clean.

* Ensuring that all products or merchandise are placed in their respective areas. Ensuring that all stock is replenished.

* Helping customers locate merchandise or find suitable alternatives.

* Communicating with managers regarding customer concerns.

* Handling sales transactions, which include operating cash registers.

* Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

* Achieving sales quota.

Position: Ticketing Officer

Company: Amreach Travel and Tours

Lucena City, Quezon Philippines

January-March 2012

Description: * Book tickets for transportation agencies.

* Plans route and computers ticket cost, using schedules, rate books and computer terminals.

* Answer inquiries regarding airplane schedules and accommodations.

* Promote package deals to the customers.

* Monitor all the daily sales report and submit accurate details to the management.

* Ensure that cabins, seats. Or space is available. ON THE JOB TRAINING

Department of Foreign Affairs

Iyam, Lucena City, Quezon Philippines

May-June 2010

Description: * Data entries on computer program to generate customers file records.

*Assist customers request on processing the passport and National Statistics Records.

* Releasing new passports.

EDUCATION

NC II Passers – House Keeping

St. Anne College Inc.

Lucena City, Quezon Philippines

TERTIARY

Bachelor of Science in Tourism Management

Calayan Educational Foundation Inc.

Red-V Lucena City, Quezon Philippines

2008-2012 (undergrad)

SECONDARY Manuel S. Enverga University Foundation Inc. Candelaria Quezon, Philippines

2003-2007

PRIMARY Candelaria Elementary School Annex III

Candelaria, Quezon

1997-2003

SEMINARS ATTENDED

‘The Interparfums Training 2013”

Burjuman Business Tower, Dubai UAE

July 29, 2013

ACHIEVEMENTS

Employee of the Month

May 2018, August 2018 and February 2019

Position: Administrative Assistant

Company: Triomed Pharma General Trading LLC

February 17, 2018 – up to present

Top Seller ( 5 x months )

Position: Customer Service Associate

Company: RSH Middle East, Dubai UAE

February 2013- October 2014

Ms. HRTM 2008

Ms. Hotel Restaurant and Tourism Management

Calayan Educational Foundation Inc.

Red-V Lucena City, Quezon Philippines

1

st

Place Tour Promotion & Packaging Category in Hospitality & Tourism Apprentice Frontier Competition, (APRON)

Hotel Stotsenberg, Subic Park Freeport Zone,

Pampanga, Philippines

February 2011

PERSONAL IMFORMATION

Nationality: Filipino

Date of Birth: March 03, 1991

Marital Status: Single

Religion: Roman Catholic

Language: English

Visa status: Residence visa

I hereby certify that the above information is true and correct to the best of my knowledge and belief.



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