Manager Customer Service

Brian Little

**** ** **** ******* ********, FL **067

954-***-**** - ************@*******.***

Profile:

A proven team leader with a track record of improving organizational performance with a focus on company goals and financial management. Demonstrated strong leadership in promoting an environment of creativity, open communication, teamwork, collaboration and mutual respect.

Core Competencies:

Supply Chain Vendor Performance Fleet Management Warehousing

Purchasing Revenue Generation Inventory Control Budgeting

Manufacturing Production Planning Staff Development Analysis

Professional Experience:

Operations Supervisor North Route LLC Parkland, FL 2018 – Present

Family owned business providing consulting services to local and non-nationals seeking to operate small businesses. Provide the structure and contacts to qualified businesses to develop productivity goals and objectives. Develop overview mapping of South Florida and work location.

Logistics Manager Broward District Schools Ft. Lauderdale, FL 2005 – 2018

Managed 97-employees in pick/pack order distribution centers of $20 million operating supplies to 300 school and department locations. Responsible for inventory, replenishment ordering, maintaining operating budget, and attaining operational goals in five facilities of 150K sq. ft.

Oversaw shipping and receiving and maintenance needs of 40 truck fleet, for 15,000 pallet delivery and pick-up. Managed vendor relations and direction to supervisory staff in ERP environment using SAP software.

Focused on process enhancements and cross training, efficient customer support, annual physical count, stockroom and central warehouse re-organization, and surplus materials auction.

Serve on district-wide Asset Audit Task Force and disaster preparedness team. Assist Purchasing with RFQ process, vendor selection, and performance management.

Branch Manager Scholastic Book Fairs Pompano Beach, FL 2002 – 2005

Managed the distribution of $8-million-dollar book and educational materials to 900 public and private schools. Responsible for maintaining P & L statement, adherence to cost management guidelines, and attaining revenue goals.

Handled distribution routing, and maintenance needs, for fleet of ten trucks for 3,500+ deliveries and pick-ups using corporate window routing system. Managed inventory control and replenishment process and directed UPS staff for daily orders.

Recruited, hired, and trained facility staff and ensure compliance to OSHA, DOT and EEOC requirements. Focused on process enhancements and cost reductions. Evaluated data of key business indicators to ensure customer service effectiveness and operational efficiency.

Logistic Operations Office Depot Delray Beach, FL 1998 – 2002

Lead negotiator with merchandise vendors for freight terms of sale and backhaul program. Savings of $10 million, increased vendor’s performance an average 15% and reduced claims by 60%. Worked with Accounting on P&L of $36 million freight budget. Monitor vendor’s contracts compliance and perform audits.

1998 - 1999, responsible for the forecast, purchase and distribution of 1,100 SKU operating supplies for 850 retail stores, budgeted at $20 million, including MRO. Wrote standard operating procedures for warehouse to increase labor efficiency and accuracy. Integrate vendors into corporate supply-chain systems, including import suppliers.

Materials Manager Sprint PCS Boca Raton, FL 1996 – 1998

Responsible for quantitative analysis and update of product forecast, ordering and distribution for wireless phones and accessories. Serve as the primary interface for materials management MRP programs, ensuring database integrity and product availability.

Provided strategic direction and supply chain management for regional and local retail and business-to-business teams in support of national sales objectives. Reached sales, and customer service, targets while maintaining lowest national inventory levels.

Established communication links for field sales and operations teams and ensure compliance with corporate materials and retail policies. Assisted in the facility layout planning of retail stores, and inventory stockrooms.

Warehouse Manager Coca-Cola Enterprises Miami, FL 1996

Responsible for soft drink inventory JIT forecast, ordering, storage in greater Miami with $80 million annual sales. Managed staff of 21 and daily load-out of 40-truck delivery fleet and verification of in-transit inventory.

Eliminated warehouse staff overtime and established a cross training program saving $75K annually. Coordinated implementation of marketing, and point-of-sale programs with sales team.

Handled maintenance contracting including HVAC, irrigation and physical plant upkeep.

Education:

MBA New York Institute of Technology New York, NY

BA Ramapo College of New Jersey Mahwah, NJ

CPIM American Production & Inventory Control Society Fall Church,VA

Additional Skills:

Proficient in Microsoft Office including Excel, Word, PowerPoint and internet.

Substantial AS400 and other main frame production, financial and management experience.

Additional training in substance abuse identification, negotiations and bills of material.

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