Manager Customer Service

HIGHLIGHTS OF QUALIFICATION

University graduate in Accounting with over 5 years’ experience.

M.B.A. in Business Administration.

Excellent in the use of Microsoft office suite with expertise in Excel, QuickBooks Desktop, QuickBooks Online, Xero and SAP Finance.

Possess very good analytical, detail oriented, multi-tasking and problem-solving skills.

Good team player with strong interpersonal and communication skills (oral and written) and able to communicate effectively and professionally with staff and customers.

Ability to exercise independent judgement and discretion and also to work under time constraints and to meet deadlines.

PROFESSIONAL WORK EXPERIENCE

Bookkeeper

Grey Suits Advisors Inc.

Toronto, Canada June 2018 till Date

Processing financial data on QuickBooks Desktop and QuickBooks Online.

Administering bookkeeping processes on daily/weekly/monthly basis for over 10 clients

Reconciling all bank and credit card statements and client data for over 10 clients.

Entering all relevant journal entries including adjusting entries and closing entries.

Administering and monitoring AP and AR on behalf of clients (Full cycle AP & AR).

Processing bi-weekly payroll for various clients.

Calculating, preparing and filing HST/GST tax returns for clients.

Preparing monthly management financial statements, summaries and reports.

Ensuring compliance with all company rules and regulatory reporting requirements.

Senior Accounts Payable Lead

Working Skill Centre (SAP Project Implementation)

Toronto, Canada March 2018 - June 2018

Created and maintained master data for general ledger, customer & vendor accounts.

Entered vendor invoices, customer invoices and posted journal entries.

Paid vendors and received customer payments (Full-cycle AP and AR).

Generated various master data reports (GL/AP/AR).

Volunteer HR Clerk

Fair Wage Office, HR Division, City of Toronto Jan 2018 till May 2018

Performed clerical duties like typing, data entry, telephone calls, photocopying etc.

Operated office equipment and computers utilizing a variety of software packages.

Assisted in providing administrative support to the Fair Wage Office team.

Assisted in the maintenance of general and electronic filing.

Assisted in the calculation, summary and reconciliation of data (payroll and contractor time sheets) relating to fair wage policy investigations & violations by City Contractors.

Assisted in facilitating compliance with the City’s Fair Wage policy.

Assistant Manager /Head of Marketing, Branch Consumer/Retail Banking

Zenith Bank PLC, Benin City, Nigeria Dec 2009 to April 2017

Analyzed customer requirements and recommended appropriate solutions.

Created/executed ad hoc financial system reports for analysis purposes.

Ensured optimal utilization of all marketing resources to expand client base.

Assisted with/coordinated information technology trouble shooting in the branch.

Accomplished improved and increased quality of existing portfolio by 50%.

Banking Officer/Operations Manager

Zenith Bank Plc. Ekpoma, Nigeria January 2008 to Dec 2009

Supervised the performance of end to end accounting functions.

Compiled statistical information necessary to prepare and analyse financial reports.

Performed various routine calculations to prepare and analyze financial data efficiently.

Administered and supervised everyday banking activities in the branch.

Monitored processing of all incoming and outgoing wire transfers.

Accomplished reconciliation, preparation and submission of weekly, monthly and yearly reports on schedule.

Assistant Banking Officer/Cash Officer

Zenith Bank PLC, Ekpoma, Nigeria November 2005 to January 2008

Performed end to end accounting functions.

Assisted to balance all debits and credits for all customers’ accounts.

Resolved all issues for customers and processed all account transactions.

Prepared error free daily settlements of teller cash and proof transactions.

Provided other banking services that included cash and cheque pickups.

Ensured branch teller difference, controllable loss standards and excellent customer service delivery were achieved by the teller line staff.

EDUCATION

Master’s Degree - MASTER IN BUSINESS ADMINISTRATION (MBA) 2006

Delta State University, Abraka, Nigeria.

Bachelor's Degree - BACHELOR OF SCIENCE IN ACCOUNTING 2000

University of Benin, Benin City, Nigeria.

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