August *nd ****

Human Resources Manager

Brampton Ontario

I am applying for the position of call center/ Customer Service, please find enclosed a copy of my resume, which highlights my acquired skills.

My past employment experiences have equipped me to function with competency in high paced and highly demanding environments. I am also aware that these environments may require me to work extended hours and weekends, for which I am prepared.

The ability to multi task is one of my strong suits, I am also receptive to acquiring additional knowledge and training that would be of asset to your establishment.

I work well with others, I am a good listener, open to advice and assistance that would contribute in the enhancement of performance and productivity.

Customer Service and Communication Skills are of the utmost importance internally and externally and are both a few of my additional strong suits; qualities that I hold with high regard.

I am responsible and place value on the opportunity of employment and any confidence placed in me by my employer.

I would be grateful for an interview with you at the earliest opportunity.

Sincerely,

Shereen Pratt

SHEREEN PRATT

182 Mountainash Road

Brampton Ontario, Canada L6R 3G8

Cell: 289-***-****

PROFESSIONAL SUMMARY

Dependable and detail oriented; bringing experience and a willingness to take on added responsibility to meet company demands. A responsible individual, with knowledge in administrative duties. An enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.

Employed in Managerial and Supervisor capacities, and in a work force of over 5,000 employees has equipped me with the experience necessary to function in high paced and high demand work environments.

SKILLS

Excel, Word, Exceptional interpersonal communication skills, Conflict resolution skills, Mathematical problem-solving skills.

WORK EXPERIENCE

Party City Canada (Current)

Party Planner/ Customer Service

Brampton, Ontario

Greeting customers

Planning Customers Events

Resolving Customers Concerns

Generating Reports for Corporate

Creating Events and Displays

Training in Customers Service

Transitioning of Store during Holidays etc..

Follow ups on Customers Requests

Tracking Sales & Building Sales Reports for staff

Building Reports on overall performances

Ensuring Customer Satisfaction

Warehouse Associate

VF / Adecco Agency

Brampton Ontario

Canada

Picking RF Scanner

Packing

Processing

Shipping Labels Processing

Problem Resolutions

Ticketing

Events Planning ( over 20 years experience)

Got U Covered

Manager

International & Local Events

Family Owned

Corporate Events

Birthday Parties (Themed Children Characters, Teens & Adults)

Bridal Showers

Destination Weddings (High Profile Clients)

Bookings

Scheduling Staff

Designing Packages

Setups

Decorating

Catering Services

Staff Scheduling

Merchandise Inventory

Merchandise Sourcing & Purchasing

Billing & Collections

Correspondence with Clients Sub Contractors & Vendors

Follow-up & Site Inspections

Manager/Administrative Assistant

Haven's Property Management - 2008 – 2012

Nassau, Bahamas

1-242-***-****

Reception Duties, Answering Phones, Correspondence,

Preparing Legal Documents

Negotiating Contracts

Scheduling Appointments

Purchase Orders

Customer Relations Supervisor

Spread Sheet Reports (Excel)

Managing Data Entry

Invoicing and Billing

Conflict Resolution and Customer Follow up

Introduction and Sourcing of Properties

Marketing and Sales

Office Manager

SGF Construction – 2002 - 2006

1-242-***-****

Nassau, Bahamas

Preparing and Customizing Contracts

Pricing and Negotiation of Contracts and Sub - Contracts

Quantity Surveying Reports Preparation for Financial Institutions and Insurance

Responsible for all correspondence with regards to inquires and Billing

Purchasing and Inventory Control

Material Sourcing and Quotations

Accounting and Payroll

Staff Scheduling and Appointment Scheduling

Customer Service and Follow Up

Correspondence with local and International Suppliers

Preparation of Bank Deposits, Drafts

Courier Service and Logistics

Croupier

Atlantis Resorts & Casino (Paradise Island) 1998 -2000

Nassau, Bahamas

Table Game Proficiency (Mental Calculations Only)

Responsible for accurate calculations and payments of all bets

Responsible for accurate placement and bet limits on multi-player games

Responsible for casino floats and closing and opening

Customer Service Skills/Guest Relations

Adhering to all Government Rules and Gaming Regulations and Procedures

Resolving Customer issues promptly and professionally

High Demand and Fast Paced Work Environment

Education

Certifications:

Hospitality (College of The Bahamas) / Front Office / Customer Service/Insurance Sales

References available upon request

Contact this candidate