Customer Service Manager
Resume:
Human Resources Manager
Brampton Ontario
I am applying for the position of call center/ Customer Service, please find enclosed a copy of my resume, which highlights my acquired skills.
My past employment experiences have equipped me to function with competency in high paced and highly demanding environments. I am also aware that these environments may require me to work extended hours and weekends, for which I am prepared.
The ability to multi task is one of my strong suits, I am also receptive to acquiring additional knowledge and training that would be of asset to your establishment.
I work well with others, I am a good listener, open to advice and assistance that would contribute in the enhancement of performance and productivity.
Customer Service and Communication Skills are of the utmost importance internally and externally and are both a few of my additional strong suits; qualities that I hold with high regard.
I am responsible and place value on the opportunity of employment and any confidence placed in me by my employer.
I would be grateful for an interview with you at the earliest opportunity.
Sincerely,
Shereen Pratt
SHEREEN PRATT
182 Mountainash Road
Brampton Ontario, Canada L6R 3G8
Cell: 289-***-****
PROFESSIONAL SUMMARY
Dependable and detail oriented; bringing experience and a willingness to take on added responsibility to meet company demands. A responsible individual, with knowledge in administrative duties. An enthusiastic team player with a strong work ethic and advanced complex problem-solving skills.
Employed in Managerial and Supervisor capacities, and in a work force of over 5,000 employees has equipped me with the experience necessary to function in high paced and high demand work environments.
SKILLS
Excel, Word, Exceptional interpersonal communication skills, Conflict resolution skills, Mathematical problem-solving skills.
WORK EXPERIENCE
Party City Canada (Current)
Party Planner/ Customer Service
Brampton, Ontario
Greeting customers
Planning Customers Events
Resolving Customers Concerns
Generating Reports for Corporate
Creating Events and Displays
Training in Customers Service
Transitioning of Store during Holidays etc..
Follow ups on Customers Requests
Tracking Sales & Building Sales Reports for staff
Building Reports on overall performances
Ensuring Customer Satisfaction
Warehouse Associate
VF / Adecco Agency
Brampton Ontario
Canada
Picking RF Scanner
Packing
Processing
Shipping Labels Processing
Problem Resolutions
Ticketing
Events Planning ( over 20 years experience)
Got U Covered
Manager
International & Local Events
Family Owned
Corporate Events
Birthday Parties (Themed Children Characters, Teens & Adults)
Bridal Showers
Destination Weddings (High Profile Clients)
Bookings
Scheduling Staff
Designing Packages
Setups
Decorating
Catering Services
Staff Scheduling
Merchandise Inventory
Merchandise Sourcing & Purchasing
Billing & Collections
Correspondence with Clients Sub Contractors & Vendors
Follow-up & Site Inspections
Manager/Administrative Assistant
Haven's Property Management - 2008 – 2012
Nassau, Bahamas
Reception Duties, Answering Phones, Correspondence,
Preparing Legal Documents
Negotiating Contracts
Scheduling Appointments
Purchase Orders
Customer Relations Supervisor
Spread Sheet Reports (Excel)
Managing Data Entry
Invoicing and Billing
Conflict Resolution and Customer Follow up
Introduction and Sourcing of Properties
Marketing and Sales
Office Manager
SGF Construction – 2002 - 2006
Nassau, Bahamas
Preparing and Customizing Contracts
Pricing and Negotiation of Contracts and Sub - Contracts
Quantity Surveying Reports Preparation for Financial Institutions and Insurance
Responsible for all correspondence with regards to inquires and Billing
Purchasing and Inventory Control
Material Sourcing and Quotations
Accounting and Payroll
Staff Scheduling and Appointment Scheduling
Customer Service and Follow Up
Correspondence with local and International Suppliers
Preparation of Bank Deposits, Drafts
Courier Service and Logistics
Croupier
Atlantis Resorts & Casino (Paradise Island) 1998 -2000
Nassau, Bahamas
Table Game Proficiency (Mental Calculations Only)
Responsible for accurate calculations and payments of all bets
Responsible for accurate placement and bet limits on multi-player games
Responsible for casino floats and closing and opening
Customer Service Skills/Guest Relations
Adhering to all Government Rules and Gaming Regulations and Procedures
Resolving Customer issues promptly and professionally
High Demand and Fast Paced Work Environment
Education
Certifications:
Hospitality (College of The Bahamas) / Front Office / Customer Service/Insurance Sales
References available upon request
Contact this candidate