Manager Management
Resume:
516-***-**** **********@*****.***
Lenora L. Phillips
Objective
I seek a position with a company that is quality oriented and believes in both internal and external customer satisfaction. I have significant experience in Configuration/Data Management, Quality, Process Improvement and Product Development and look forward to applying my experience to help the right company successfully achieve their goals.
Experience
August 2007 May 2019 Printpack USA
Technical/Product Development Manager
Responsibilities include working closely with customers and vendors developing packaging label solutions and managing the Field Service reps ensuring timely support to customers
Supporting all customer line trials, qualifications and production line startups. Major customers include Pepsi, Campbell’s, Hersey, Nestle, Kraft, Alcon, General Mills and Coca Cola
Subject Matter Expert (SME) on all label formats and packaging equipment.
Prepare and manage the department budget, evaluates new equipment and other capital expenditures and make purchasing decisions.
Manage subcontractors, co-manufacturers and approved vendors
Prepares reports for the President and other management staff.
Prepares and manages the department budget, evaluates new equipment and other capital expenditures and submits purchase recommendations
Oversee, participate and approve the interviewing, hiring and training of departmental employees
Develop and foster partner relationship with major customers, suppliers and equipment manufactures
Identify, develop and qualify new technology. Manage all product development project and ensure completion on time and within budget
June 2005 – August 2007 Seal-It Inc Farmingdale, N.Y.
Director of Operations and Quality Assurance
As Director of Operations I was directly responsible for developing and implementing plans for efficient use of materials, machines and employees that lead to 6 million dollars in revenue per month.
Developing and implementing operating methods and procedures designed to eliminate operation problems and reduce waste and improve product quality.
Developing operation and production reports and presenting to upper management on a weekly basis
Managing staff of 3 managers and 6 supervisors who are responsible for 180 employees
Prepares and manages the department budget, evaluates new equipment and other capital expenditures and makes purchasing decisions.
Manage subcontractors, co-manufacturers and approved vendors
As Director of Quality Assurance responsibilities included carrying out managerial responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.
• Manage, coordinate and prioritize the daily activities of the QA/QC department and assigned staff
• Generate and validate production and process control operating procedures and process through other organizational departments for approval.
• Ensures department compliance with and enforcement of Standard Operating Procedures and ISO 9002.
• Prepares reports for the President and other management staff.
• Prepares and manages the department budget, evaluates new equipment and other capital expenditures and submits purchase recommendations
• Oversee, participate and approve the interviewing, hiring and training of departmental employees.
Seal-It was bought by Printpack in 2007
1986 -2005 BAE Systems Greenlawn, N.Y.
Manager Engineering Support
Quality Assurance Manager for 9 years – As QA Manager I was a key member of the Management TQM Steering Committee that took the company from 3.5 sigma to 6 sigma in less than 3 years. I was the mentor assigned to oversee all defect reduction teams and report on progress on a monthly basis to upper management. This success was attributed to empowering process owners, training of the workforce, properly documenting the processes, ensuring the right tools were available for the right job and proving positive feedback in the way of recognition and rewards for successes. As QA Engineer I was responsible for final inspection, test and sell off all end items to our customers, reviewing SOW’s, managing and auditing major subcontractors and representing the quality organization during customer audits.
Manager of Engineering Support 11 years. Responsible for Configuration Management, Data Management, Document Control and Central Reproduction departments consisting of a staff of 30. I was directly responsible for the release and change of all engineering documentation and data deliverables to our customers. Responsible for all aspects of planning and execution. Proposal writing, CCB, formal audits, configuration status accounting, supplier and subcontractor management, cost estimating and budget adherence. Also responsible for all reprographic equipment and supplies for the company including negotiating contracts, offsite storage of documents and electronic repositories.
Managed the Microelectronics Lab for 2 years and was directly responsible for turning around the performance of that department getting them back on schedule. This was in addition to existing duties.
Site lead and Project Manager of the North American PDM implementation team. I was directly responsible for the successful implementation of Matrix One Product Data Management system 4 months ahead of schedule
Engineering representative responsible for all area’s of engineering during CMMI assessment and achievement of Level 3 in Systems and Programs and Level 5 for Software.
Considered subject matter expert during ISO9000 audits.
Qualification Test Director on a major aerospace program in addition to my existing duties. The qualification program completed successfully ahead of schedule.
Education
High School plus some college.
CM II Certification from the Institute of Configuration Management and ASU Extensive leadership and management training
Institute of Packaging Professionals Fundamentals of Packaging Training Course
Miller Heiman Strategic and Conceptual Selling 2009
Fundamentals of Packaging 2010
Packaging 360 Leadership 2015
Skills
Extensive computer knowledge. Proficient at Microsoft Office suite of software
Numerous MRP and Product Data Management tools.
Aerospace and Defense Mil Spec requirements SME
Labels and Labeling SME
Configuration and Data Management SME
Excellent verbal and written communication skills.
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