I would like to be flourishing as a Network Engineer. I have technical skills as well as a positive approach which will lead me to success in any deal. In future I would like to grasp more and more knowledge about this field which will give me name and fame in the related field. I will update my knowledge every time and use it for the progress of the company.

Year

Board University

Examination

Percentage

2017

VMUDE

Bachelor in Science

61.14 %

2011

W.B.C.H.S.E.

Higher Secondary

63.82 %

2009

W.B.B.S.E

Madhyamik

69.25 %

Certified in Cisco Certified Network Associate (200-125).

Cisco ID: CSC013181522

Valid Through: June 20, 2020.

Certified in JCHNP (Jetking Certified Hardware and Networking Professional)

Duration : Oct 12 – Apr 14

Serial No : 1011 – 111416

Valid Through: Life Time

Certified in “AWS concepts online course”.

Certified in “Cisco Network Academy Introduction of Cyber Security” on Nov 5, 2016.

Certified in “Cisco Networking Academy Get Connected course” on Nov 17, 2016.

Certified in “Cisco Networking Academy Introduction to IoT course” on Oct 22, 2016.

Sound knowledge on “Palo-Alto” and “F5 Big IP LTM”.

Received Clients Appreciation from IBM India Pvt Ltd.

Received Prizes and Goodies from Clients for delivering the best service as per the corporate standard.

Received Certificate as the Best Cadet in "National Cadet Corps."

Received appreciation several time form “BT OPS Managers”.

British Telecom e-Serv (India) Pvt. Ltd. (‘Company’),

As an L1 Service Desk Engineer from Oct’ 2018 to till date.

My Job Responsibilities

As being a part of Network Operation Team, My Job Responsibilities are

We receives inbound requests/Incident/tickets through channels like phone, SNOW/NGSD, email, chat, or other means based on the documented agreement with the Client.

Incidents reported by users.

Alarms raised by monitoring tools.

We provide support and monitors devices such as Cisco Router, Cisco Switches, Cisco Wireless LAN Controller Access Point, Palo-Alto, F5 BIG IP LTM.

Monitor the UK based client Infrastructure, using various monitoring tools like Cisco Prime, NIAB, Solar winds, Alert Monitoring Mailbox and few other more.

Perform troubleshooting steps to validate an issue, if it is real and service impacting (Outage) then actioned accordingly.

Follow up on the issue that have been escalated to other resolver teams until the issue is fixed.

Logging case with other vendors and suppliers.

Report each every alert/issue that has appeared in the shift and handover the info to the next shift.

Installing and supporting branch network devices by field as well as remote support.

Coordinating with telecommunication service provider and internal relevant teams for new link installations and changes on current connections.

ECHS Polyclinic Kolkata C/o Command Hospital,

As an IT Network Tech from Dec’ 2016 to till Sep’ 18.

Major Job Responsibilities

Configuring, Maintaining and Troubleshooting a HIMS (Healthcare Information Management System).

'SCORE Health' is a suite of web enabled and smart card based healthcare information management

system that automates the front office, clinic, clinical support, inventory and back office operations in

healthcare facilities.

Creating, Modifying and deactivating office staff profile.

Maintaining and Balancing Medicine Stock database.

Medicine Entry in database.

New medicine entry, deactivating outdated medicines, modifying medicine profile such as Dosages,

Generic Names, Combinations etc.

Taking backup of the database on a regular basis.

Others Responsibilities

Provide technical support for both hardware and software issues our users encounter.

Manage the configuration and operation of client-based computer operating systems.

Monitor the system daily and respond immediately to security or usability concerns.

Create and verify backups of data and Server.

Respond to and resolve help desk requests.

Upgrade systems and processes as required for enhanced functionality and security issue resolution.

Administrate infrastructure, databases, malware protection software and other processes.

Install and test computer-related equipment.

Creative Info-Link Pvt Ltd.

As a Senior Customer Support Engineer from September 2015 - Dec 2016.

Job Responsibilities:

Install, upgrade, support and troubleshoot Windows Family and Microsoft Office and any other authorized desktop applications, printers, computer hardware and any other authorized peripheral equipment.

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.

User account administration, i.e., account creation and management and password resets on Active Directory.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

Responsible for tracking hardware and software inventory.

Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator.

Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.

Score Information Technology Limited

Technical Service Executive from April 2015 - July 2015.

Job Responsibilities:

Installing and configuring computer hardware, operating systems, printers, access point and applications.

Monitoring and maintaining computer systems and LAN.

Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required.

Expertise in managing operations, hardworking and result oriented.

Foster a positive, achievement oriented environment while supporting and maintaining the company’s culture and reputation integrity.

Working collaboratively, adaptability, client driven, focus on delivery.

Capable of working as an individual as well as part of the team.

Excellent communication, presentation and interpersonal skills.

Interest in learning new technical concepts.

I hereby declare that the above statements are true and correct to the best of my

Knowledge and Certified.

Place: Kolkata Asif Khan

Signature.

ASIF KHAN

L1 Service Desk Engineer British Telecom

Cisco Certified Network Associate

ac9y3g@r.postjobfree.com +91-990**-*****

CAREER OBJECTIVE:

Address for Communication:

F 16, Shahi Astabal, Garden Reach

Kolkata 700024, West Bengal, INDIA

Contact: +91-990**-*****

Passport: K0502943

Personal Information:

Father’s Name : Mahmood Khan

Date of Birth : 29th Oct 1992

Religion : Islam

Nationality : Indian

Gender : Male

Marital Status : Single

Languages : English, Urdu Hindi

& Bengali.

Hobbies : Travelling, Playing

Online Games,

Writing on Quora,

ACADEMIC QUALIFICATION:

PROFESSIONAL SKILLS:

ACHIEVEMENT:

PROFESSIONAL WORK EXPERIENCE:

PROFESSIONAL WORK EXPERIENCE:

PROFESSIONAL WORK EXPERIENCE:

PROFESSIONAL WORK EXPERIENCE:

STRENGTHS:

DECLARATION:

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