Manager Customer Service

Mr. Tushar R. Patel

A-*, BLOCK -*,Mira Mangal Flat,

Radio Mirchi Road, Vejalpur

Ahmedabad - 380025

Gujarat, India

E-mail: *.*********@*****.***

Mobile- +91-942*******

Objective:

To utilize my exceptional analytical, programming, networking and innovative technical skills in the competitive age where opportunities are exceptionally offered and to become a productive asset of the organization

Educational Qualification:

Diploma in Information

Technology. Year of completion 2008.

Institute: Royals Well College, Hemmersmith

London, Middlesex

Aggregate Percentage: 56 % (Second Class)

Bachelor of Computer Application. Year of completion 2004.

Institute: Chunilal Odhavaji Jani Institute of Technology, Sihor

Bhavnagar University, Gujarat,India

Aggregate Percentage: 63 % (First Class)

Higher Secondary. Year of completion 2001

Institute: G.S.E.B Gujarat.

Percentage: 65.50 % (First Class)

Matriculation. Year of completion 1999

Institute: G.S.E.B Gujarat.

Percentage: 58.14 % (Second Class)

Technical Skills:

Operating Systems: MS-DOS, WINDOWS 95/98/NT/2000/XP, Linux.

Programming Languages: C, C++, VB 6.0, FoxPro

Database: Oracle 8i, MS Access, FoxPro, PHP

Tools: Rational Rose, MS Project Planner

Networking Concept: LAN. WAN, Router

Others: Networking, Software Engineering, Web designing, interanet, web development

Company Experience:

Having 2 months experience as a Networking Support, Nirma Limited (Soda -Ash Plant) Kalatalav, Bhavnagar, India

Operating and configure the network of plant.

Handling the problems related to Hardware and Software.

Solving the problems related to the network installation.

Making new network LAN in the plant.

Contact: Nirma Limited (Soda- Ass Plant)

Kalatalav, Bhavnagar, Gujarat, India

Having 2 year 10 month experience as a Support Manager, Pizza Hut UK Ltd. Staines, United Kingdom (Sep 2005- Aug 2008)

Operating and configure the system of the restaurant.

Handling the problems related to Hardware and network.

Solving the problems related to the network installation.

Operate daily cash management and reports analysis.

Contact: Pizza Hut UK Ltd. (Unit of Thorpe Park)

Staines Road, Chertsey, Surrey,

United Kingdom, KT16 8PN,

Tel No: 0044 - 019********

Having 3 year 7 month experience as a System Supporter, Madhav Traders. Distributor of Nirma Products. Bhavnagar, Gujarat, India (Oct 2008 –Apr 2012)

Operating and configure the system of the all unit.

Handling the all software for the unit.

Handling the problems related to Hardware, Software.

Solving the problems related to the network installation.

Operate daily cash management and reports analysis.

Contact: Madhav Traders.(Distributor of Nirma Products)

S/2, Steel Chambers, Lokhand Bazaar,

Bhavnagar, 364001

Tel No: 0091 – 027*******

Having 11 month experience as a Logistics Manager, Joy Steel International, Jinja, Uganda (Aug 2012 –July 2013)

Company Delivery route.

Dispatch all delivery route and driver on daily.

Maintaing and handling logistics ERP module app.

Solving the problems related to the transport.

Contact: Joy Steel International, Jinja, Uganda.

Joy Steel International,

Plot 13-21(M205),

Yusuf Lule Road, Njeru,

Jinja, Uganda,

Currently working in Expressway Logistics as Logistics Manager at Ahmedabad, Gujarat, India ( Aug 2013 – Current )

Establish company routes concentrating on customer service.

Ensure to dispatch all company drivers.

Ensure to receive all phone calls from drivers any hour in day.

Ensure to track routes to assure on time deliveries to enterprise customers.

Review and arrange all transportation paperwork inclusive of driver logs, DVIR’s, trip reports and invoices.

Record accurately tractor mileages essential for fuel tax monthly and quarterly reporting.

Record entire mileages for sub as well as rental equipment for Aim and Conway.

Review driver’s hours properly and submit apt timecards to payroll.

Perform in collaboration with Transportation Manager to enhance load capacity and reduce damaged merchandise and loading errors.

Handle client concerns and direct problems to suitable parties.

Prepare schedule for external backhauls as well as review external backhaul prospects.

Record driver concerns along with policy violations and direct main issues to Transportation Manager.

Ensure to address safety infractions along with D.O.T. violations as recorded by Safety Director to every company driver.

Support management team to supervise transportation personnel.

Ensure compliance to all security as well as operational procedures.

Contact: Expressway Logistics, Ahmedabad

1st Floor, IGPL,

Amdupura, Ahmedabad

Tel No: 0091 – 832*******

Personal Information:

Passport No: E 8462411

Date of Birth: 08th July’ 1984

Gender: Male

Languages Known: English, Hindi and Gujarati

Marital Status: Single

Nationality: Indian

Contact this candidate