Customer Service Office Assistant
Resume:
SUSAN
VANG
SUMMARY
Hardworking with **+ years of experience working in retail, customer services, and administrative/office. Trained in project and time management with extensive knowledge of working under pressure, leadership, adaptability, teamwork, decision making, creativity, conflict resolution and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer more years of experience to challenging position with room for advancement.
WORK EXPERIENCES
Sept. 2018 – present DIGITAL LITERACY INSTRUCTOR
AmeriCorps at Hmong American Partnership
Part of the CTEP – Community Technology Empowerment Project that help teach technology literacy to immigrants, foreigners and low-English adults. Assess partner agencies' technology capacities and train staff on how to best use those capacities. Develop stronger volunteer bases through which agencies can extend programming and more adequately meet the needs of targeted communities. Develop culturally and linguistically appropriate informational websites and public service announcements (PSAs) that provide community members with access to critical resources and information. May – Aug. 2018 MISSION ADVENTURES YOUTH LEADER
Youth With A Mission
Lead a 10-week summer leadership to empower and engage youths and adults group with the experience of homelessness in an unconventional way. Host, guide, and serve alongside youth groups from across North America and the world. Leading them into the heart of San Francisco in order to reach out and love a marginalized population. Leading teams consists of conducting orientations, guiding debriefs, and taking teams on local outreaches. Oct. 2011 – July 2017 BOND PROCESSOR
US Bank Corporate Trust & Services
Performs bond processing activities for corporate trust customers. Uses established procedures to ensure the accurate and timely processing of bonds. Provides internal and external customer service. Reviews account transactions to assess appropriateness. Researches problems or issues that arise and performs corrective processing to resolve issues. Tracks and gathers information for statistical reporting. Suggests processing improvements. Ensures legal requirements for special transactions are satisfied. Answer phone system and direct calls as required. Maintain office supply inventory. Retrieve documents and files when requested. Read and route incoming mail and process outgoing mail. Create, edit, and update spreadsheets.
Jun. 2009 – Oct. 2011 OFFICE ASSISTANT - CONTRACT
Robert Half International Inc.
Plans all phases of a construction project from beginning to end, as these phases pertain to their knowledge area. Estimates costs of material, labor, machinery and any other expenses to formulate a bid price. Prepares a timetable to present to clients to illustrate a project timeline. Interacts with other professionals, such as an architect or an engineer, to gather information about a project. Follows laws and regulations to make certain that a project site is up to code. Makes alternate plans for inclement weather. Ensures the safety of employees and other workers on a job site. Provides guidance and job tasks to workers and oversees job performance. Inspects old buildings to verify structural integrity. Follows up on jobs to make sure elements are in working order. Completes any necessary paperwork, including legal permits or new work orders. Meets with clients to discuss project and schedules follow- up meetings. Provides employees with motivation and encourages quality work. Puts project back on schedule when emergencies or new timelines arise. REFERENCES
Will provide upon request.
2147 Burke Avenue – Apt. #6A
Saint Paul, MN. 55109
*********@*****.***
SKILLS
Data Analysis
Accounting
Bookkeeping
Communication
Ability to Work Under Pressure
Time Management
Self-motivation
Conflict Resolution
Conflict Management
Leadership
Adaptability
Teamwork
Creativity
Customer Service
Attention to Detail
Efficiency
Prioritizing
Training
Multitasking
Team Building
Innovation
Open minded
Detail oriented
Strong work ethic
Languages
Fluent in Hmong
CERTIFICATION
Missionary/Discipleship
EDUCATION
Century College
White Bear Lake, MN
General/Communication
August 2006 - present
Youth With A Mission
Townsville, Australia
Missionary Training
July – December 2017
Akita International University
Akita, Japan
Study Abroad
July – December 2009
Harding Senior High School
Saint Paul, MN
High School Generals
September 2000 – July 2004
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