Customer Service Executive

RESUME

Durgesh Vilas Bhingardeve

Tulsi Angaan Complex, 602/H,

Near Ganesh Ghat, Katrap Road,

Badlapur – (East) – 421503.

Dist – Thane.

Mobile – 973*******

OBJECTIVE : -

To Achieve A Challenging Responsible Position, Where I Can Contribute To The Successful Growth Of The Organisation Using My Skills And Hardwork.

JOB PROFILE :

Maintaining Quality Audit Sheet and Providing Feedback to Executive. Handling Complaint Calls with complete satisfactory solution.

Providing information about Housing projects and their site. With amenities and features, price quotation.

Fixing up the appointment for site visit and making proper followup.

Receiving Inbound Calls from Customer and Clients, Providing them required

solution for their queries.

Making outbound calls to customer and fixing there appointment for sitevisit. (Realestate).

Co-ordinating with Clients and Supervisors Regarding Quality Report Status.

Maintaining proper followup with customer regarding appointment fixing for sitevisit.

Typing Speed 30 WPM.

Providing Softskills and Customer Service Training for New Joinee and Concerned

Executives.

Doing outbound calls to Customers and Clients for Verification and resolving there

Queries.

Making entries of Customers and Clients details in Computer Software .

Handling queries of customer received through mails and reverting back with resolution and complete information.

WORK EXPERIANCE : -

1) Worked with Health Impetus Pvt Ltd as an Patient Care Executive. From 4th January 2015 till 24th November 2018

2) Worked with Magus Dialoge Pvt Ltd as an Sr. Customer Dialog Executive From 28th February 2011 till 26th December. 2014.

3) Worked with Max New York Life Insurance Pvt Ltd. As an Executive Customer Service From 12th December, 2007 till 25th December 2010.

4) Worked with Reliance Infostream Pvt Ltd as an Customer Service Executive. From 16th March 2006 till 28th November 2007.

5) Worked with Shagun Enterprise and Kalpataru Developers. For more than 1 years

EDUCATIONAL QUALIFICATION :-

EXAMINATION

BOARD / UNIVERSITY

YEAR OF EXAMINATION

T.Y.B COM

MUMBAI UNIVERSITY

MARCH 2004

H.S.C

MUMBAI BOARD

MARCH 1999

S.S.C

PUNE BOARD

OCTOBER 1997

EXTERNAL QUALIFICATION :-

NIIT Certified Course Completed.

Leadership Training Certified Course Completed.

PERSONAL DETAILS :-

Date Of Birth :- 10th February 1978.

Gender :- Male.

Marital Status :- Married.

Language Known :- English, Marathi, Hindi and Gujrathi.

Contact No. :- 0251 – 2699506, 973*******.

E- Mail ID :- *********************@*****.*** Application For The Post Of In Your Esteemed Organisation Name .

My Resume And Experiance Details Are Attached With This Letter Looking Forward For An Opportunity To Secure In Your Reputed Firm And Improve My Talent.

DURGESH VILAS BHINGARDEVE.

Contact this candidate