Customer Service Representative

Ali Leghari *** Thompson Rd S., Milton, ON, L*T *C7, Canada C: +1-905-***-****

***********@*******.***

SUMMARY

Dynamic & Energetic professional with extensive experience of end to end procurement. Leading cross functional teams across the department to help cut down costs and improve supply lead times. Analytical thinker with the ability to handle difficult situations with out of the box thinking .

Purchasing Processes

Inventory Planning

Cost Analysis

Market Research

Relationship Building

Time Management

Detail Oriented

Oracle ERP

MS Excel

PROFESSIONAL EXPERIENCE

Procurement Officer Nov 2014-Jul 2019

Fatima Group Lahore- Pakistan

Fatima Group is engaged in trading of commodities, manufacturing of fertilizers, textiles, sugar, mining and energy.

Improved OTIF from 70% to 95% for local and foreign buying.

Reduced Variable Cost by 7% through alternate sourcing, new vendor addition, negotiation and cost avoidance.

Managed an annual spend of $4 Million for Procure to Pay Cycle.

Led a team to design & implement centralized purchasing & warehousing system generating savings $1 Million annually.

Led the implementation of Advance Procurement Module (APM) of Oracle for P2P process improvement.

Implemented Invoice Tracking, ensuring 97% compliance for timely release of payments to vendors. Customer Service Representative May 2014-Nov 2014

Mindbridge BPO Lahore- Pakistan

An outsourced, offshore site for Epay worldwide, under Mindbridge Communications PVT Ltd.’s Management.

First hand interaction with customers by providing support function and conflict resolution.

Maintained the qualitative and quantity KPI’s ensuring maximum service level and lowest call wait times.

Managed Team workload within the assigned KPI’s via successful time allocation. EDUCATION

Lahore School of Economics – BBA (Honors) Marketing & Media Studies Graduated 2014 SKILLS

Intermediate knowledge of Oracle ERP and SPSS.

Intermediate knowledge of Excel, Word, Outlook and PowerPoint.

Fluent in written and spoken English, Urdu and spoken Hindi. ACTIVITIES & INTERESTS

Playing football and squash, avid traveler and food lover with a keen interest in music and movies.

Contact this candidate