Customer Service Data Entry

*************@***.***

219-***-****

**** ************* **. ****,

IN, 46407

Customer Service

PEGGY SPENCE-

HILL

E D U C A T I O N

INDIANA UNIVERSITY

BLOOMINGTON

Bloomington, IN

B.A. Criminal Justice (May 1983)

A D D I T I O N A L

S K I L L S

problem solving

data entry

computer literate

ability to work unsupervised

can learn new skills quickly

L I C E N S E S A N D

C E R T I F I C A T I O N S

Level 1 Assessor Liscense

C A R E E R O B J E C T I V E

Hard-working professional with 12.5+ years of experience and a proven knowledge of con ict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully ll the Customer Service role at your company. P R O F E S S I O N A L E X P E R I E N C E

MANAGER

Olson Rug & Flooring, Oak Lawn, IL / Jun 2017 – Present Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

CUSTOMER SERVICE REPRESENTATIVE

TruGreen, Merrillville, IN / Mar 2014 – Apr 2017

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

SALES MANAGER

Rent-A-Center, Hammond, IN / Jan 2007 – Mar 2014

Resolve customer complaints regarding sales and service. Plan and direct sta ng, training, and performance evaluations to develop and control sales and service programs.

Determine price schedules and discount rates.

R E F E R E N C E S

References available upon request

Contact this candidate