Customer Service Manager

MANPREET KAUR

*** ********** ***,

WOODBRIDGE, ON, L4L2T4

(647) 563- 6733

********@**.*****************.**

http://ca.linkedin.com/in/manpreet-kaur-948737168

LOOKING TO OFFER CUSTOMER SERVICE EXPERIENCE IN ORDER TO CONTINUE TO GROW CAREER IN CUSTOMER SERVICE MANAGEMENT

SUMMARY OF QUALIFICATIONS

Excellent conflict resolution skills.

Leadership experience through extracurricular activities in university.

Proven ability to work effectively with diverse personalities in a tactful, decisive and resourceful manner.

Experienced user of latest technical skills.

Excellent communication skills, multilingual (English Hindi).

Ability to make decisions instantaneously.

Ability to think creatively and innovatively.

EDUCATION

Marketing Management, May 2018- August 2019 Art and Design Fundamentals

Centennial College

M.Sc. Chemistry, July 2011-July 2016

Bachelor’s degree of Science

Guru Nanak Dev University

WORK EXPERIENCE

Restaurant supervisor July 2018- Present

(Tim Hortons, Vaughan, ON, Canada)

Result -Serving over thousands of satisfied customers per day by assessing their needs and clarifying new deals and offers of the restaurant to them.

English instructor Feb 2017- Feb 2018 (International Institute of English, Jalandhar, India )

Satisfied all the students by knowing their lingual habits and helped them to learn English according the level of their need.

Result- Every student achieved good score in IELTS.

Chemistry teacher March 2017-June 2017

(CJS public school, Jalandhar, India)

Result- One of my students stood first in district and all others passed with more than 80% marks.

Science teacher March 2016-March 2018

(Master Mind institute, Jalandhar, India)

Institute consisted of more than 50 students and everyone wanted personal help in solving problems related to science and maths. I helped all of them by adapting different strategies according to the need of the subject.

Result- 100% success rate with each student.

EXTRA CURRICULAR ACTIVITIES

Event manager July 2014-June2016

Guru Nanak Dev University

Coordinated events in the university during postgraduation and administered annual tech fest.

Discipline In charge (Student Council) June 2011-May 2014

Guru Nanak Dev University

Prioritized discipline in campus during graduation and collaborated efforts of both students and management in order to run campus successfully.

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