Manager Training
Resume:
**************@*****.***
Flat No 100, Vidhi Apartment, IP Extension, New Delhi linkedin.com/in/manas-tripathi-412b1412
Facebook.com/Manas Ranjan Tripathi
I am a seasoned professional and passionate leader with more than 15.4 years’ insightful experience in managing responsibilities across gamut of functions of Learning and Development, Consultancy, Business Development, Employee Engagement, Career Path Planning, Mentorship and Coaching Process Designing, Onboarding and Future Learning Path adherence, Training Monitoring, Training Budgeting etc. with organizations of repute across vertical.
SKILLS
Organizations and Experience
*Idea Cellular Limited / Aditya Birla Group Limited (05-2014 to 10-2018) Training Vertical Head for Gujrat Circle on Skill Enhancement, Behavioral, Functional, Technology and Process, Leadership Training, First Time Managers
Posted as Assistant General Manager Tenure: - 5 Years 7 Months
*Telenor Limited (09-2009 to 04-2013) Sales Training Manager for Mumbai Circle on Sales Skill Enhancement, Product, Process and Sales.
Posted as Deputy Manager Tenure: - 3 Years 6 Months
*Indus Management Consultants (11-2008 to 09-2009) Project Head for conducting Sales and Services Training for Aircel in Odisha, Bihar, Jharkhand, and Uttar Pradesh
Posted as Project Head Tenure: -8 Months
*HCL Technologies Ltd (08-2006 to 04-2008) Senior Voice and Accent Trainer for UK and US processes, aligned to Safeway, Macys, Nestle, British Telecom, Maruti etc.
Posted as Senior Voice and Accent Trainer Tenure: -1 Year 6 Months
*Indus Management Consultants (12-2004 to 10-2006) Assistant Manager for Project Based Training to Oil, Automobile, Insurance, Airlines, Pepsi co, Banking and Telecom
Posted as Assistant Manager Tenure: -1 Year 8 Months
* Vincent Hill Fifth Centenary School (08-2001 to 04-2003) Senior Teacher for Economics and Geography
Posted as PGT Tenure: - 1 Year 6 Months
Languages and Proficiency
English – Highly Proficient in Verbal and Written
Hindi - Highly Proficient in Verbal and Written
Oriya - Highly Proficient in Verbal and Written
MS- Office - Highly Proficient in Excel, Power-Point and Word, Outlook, and MS Access (Moderate)
Internet Blogging – Highly Proficient
Experience Summary
Circle Sales Training/Assistant General Manager
(Talent Pool Member and on Fast Track Growth)
Gujarat/ Idea Cellular Limited
08/2016 – 10/2018, Ahmadabad, India
Third Largest Telecom Operator in India, Part of Aditya Birla Group
Tasks and Responsibilities
To head the sales training vertical across region to analyze training needs and to plan and measure implementation of Training Initiatives for the sales and other function
Providing Productivity Driven Training Solution to Region and Zones
Monitoring People Productivity on Coaching
Designed, Enhanced and Identified the Current and Future Talent Poll Members
Monitor Training Effectiveness from the Programs conducted by Trainers
Conduct Train the Trainer Program for Field Sales Trainer and Area Sales Manager
Training Budgeting
Contribution to National Magazine
Achievements of FY 17-18
Executed Training Need Analysis for a Workforce of 300+ Employees
3945 participants were covered under direct training interventions in the region which stands at 14 participants per day. 1132 participants were covered from 59 sessions under peer to peer learnings
We observed improvement in 43% employees who have undergone coaching process, over all 319 people were put under Coaching
Designed “Art of Resource Utilization” for Talent Pool Members for different skill building and exposures. Applied methodology was 70:20:10.
Six Train the Trainer Programs were designed and rolled out for Trainers and Area Sales Manager. These programs were evaluated under Kirkpatrick Level 1- Reaction and Level 2- Learning
Kirkpatrick Level 3 Behavior Program was rolled out for First Time Managers and Supervisors to Excel in Operation along with Feedback process post training was conducted from peers, subordinates and line managers to check progress.
Contributed article on Change Management, Overcoming from Complex Situations for National Magazine “Anoogunj”.
Circle Sales Training/Manager
(Talent Pool Member and on Fast Track Growth)
Assam and NE/ Idea Cellular Limited
05/2013 – 07/2016, Guwahati, India
Third Largest Telecom Operator in India, Part of Aditya Birla Group
Tasks and Responsibilities
Training Facilitation Execution of on roll and off roll employees
Field Training and Coaching
Recruitment and Retention of Zonal Trainers
Evaluation of Training and Coaching
Spearhead Buddy project to bring coaching as a culture for new hires
Redefined the process of handholding and growth path in different stages of Career for Idea Cellular Service Limited employees
Achievements of FY 13-16
In 2013 we contributed 2611 training man days in Assam and North East, with an average of 196 man days per trainer in a month.
Executed 2563 training Man days till end of December 2014 with an average of 283 Man days per trainer in a month
Conceptualized the idea of Buddy system and Mentored the roll out of the concept at National Level
ICSL Version 2- Introduction and Roll out
Performance Coaching Roll Out for ASMs and have been Mentor for Nineteen ASMs
Yellow Belt Certified and awarded for executing the process of Buddy system in 8 states
Green Belt Certified and awarded for executing version 2 of ICSL
Recipient of Idea Excellence Award for defining the Buddy and ICSL Version 2 processes and excellence
Contact:
Mr. Pradip Chanda, Head of Operation Assam and North East/ Joint President/ Managing Director
Contact Info Available on Request
Mr. Atul Mathur, Head of Training MDF PAN India/ President/HRBP
Contact Info Available on Request
Sales Training / Deputy Manager
Mumbai/Telenor
09/2009 – 04/2013, Mumbai/India
Telenor
Tasks and Achievements
Responsible for Business and HR strategy management
Designing and Developing Content
Conducting skill building training programs for team members
Certification Program for Team Leaders and Managers for further roll out of training
Publishing Training Dashboard and Training Calendar
On the Job Training to Area Sales Manager and Consultant to Zonal Business Managers on operational and training requirements
Achievements of FY 09-13
Developed Effort vs. Output KPI model and introduced in Training and Development in 2011
Part of Content Designing Team for various training intervention.
Part of Training the Trainer and Shortlisting the Trainers for various training programs
Awarded as a Blue Knight
Contact:
Mr. Rituraj Kalita, Head of Distribution Telenor Operation Myanmar
Project Head to Lead Three States (Odisha, Bihar and Jharkhand)
Indus Management Consultant for Aircel Project
11/2008 – 09/2009, New Delhi /India
Indus Management Consultant Limited – Fourth Largest Training Consultancy in India
Tasks and Responsibilities
Work closely with the Central team to drive & execute the blue print designed for Employee Development in Customer Service Delivery and Sales Department
Plan, implement and monitor core training activities across three states
oInduction and Orientation,
oTraining on “Grooming and Hygiene” and retail auditing
oNew Hire Training for Company owned and Company Operated Stores
oCall Center Training, Nesting and Quality audits
oTerritory Sales Manager Training on Sales Operation
oDevelop and customize the content and training programs
Coordinates and monitors all Training Academy Initiatives as instructed from Corporate
Ensures Regular Review and compilation of Job Task Lists and Task Breakdowns of Trainers
Achievements in Indus Management Consultant
Selected for Content Up gradation at PAN India Level for Aircel.
Master Trainer to Train the Trainers for Aircel Project on content delivery and execution
Created booklet for trainers on Ice- Breakers, activities, and fillers and Trained Trainers on conducting these games
Recognized as a Star Performer at Pan India Level.
Contact:
Mr. Vinit Kumar General Manager Indus Management Consultant
Voice and Accent Language Trainer / Senior Trainer
Noida/ HCL Technologies
08/2006 – 04/2008, Noida, NCR/India
HCL Technologies – One of the top IT industries
Tasks and Responsibilities
New Hire Training, Refreshers, Process, UK and US Culture Training, English language and Voice and Accent on RP
Call Monitoring
Mystery Shopping
Client Calibration and Call Calibration- (Safeway, Macys, AOL, Maruti)
On Job Training- Floor Support to the Live agents during Nesting period
Achievements in HCL Technologies
Introduced Training Status for the first time in HCL, N1 Building, to understand the carry forward trainings and implemented rag status of TNIs, Actual vs. Nominated and Deviation etc.
I proved my competency in developing better conversion ratio in two months with all the Processes for which I was recognized as the Star Performer for the JFM’07 Quarter.
SPOC for all Training activities for Maruti Process, and was part of Quarterly Business Client Review
Economics and Geography Teacher / Senior Teacher
Mussorie/ Vincent Hill Guru Nanak Fifth Centenary School
08/2001– 04/2003, Mussorie/India
Vincent Hill, GNFCS is ranked amongst the top boarding school in the state of Uttarakhand for boys.
Tasks and Responsibilities
Facilitate the designed course to the students.
Conduct weekly, monthly and annual tests.
Classroom reports, assessment reports, student enhancement reports and feedback
Encouraging and helping students in all kind of extracurricular activities
Maintaining Student Display Board and Result forecasting for the students appearing in Board Examination
Counseling students and parents, giving them feedback and career guidelines
Contact:
Mr. Anil Tiwari, Principal at Vincent Hill, GNFCs
Manas Ranjan Tripathi
Assistant General Manager Training and Development
Learning and Development * Training Designing and Content Building, * Training Need Analysis * Training Repository * Training Effectiveness * Adult Training Methodologies * Training Audits and Monitoring * People Productivity and Monitoring * Productivity Driven Training Solution * Effective Communication Skill * Team Management across Different Verticals * Return on Expectation and Investment in Training * Cost and Budget Management * Business Development
Educational Qualification
Certification on Introduction to Neuroeconomics: How the Brain Makes Decisions
National Research University- Higher School of Economics
06/2019-
Post Graduate Diploma in Training and Development
Indian Society of Training and Development
07/2017 – 09/2019 New Delhi//India
Post Graduate in Economics
HNBU 07/2000 – 07/2002 Mussorie/ Uttarakhand/India
Bachelor in Arts (Economics Honors with Distinction)
BJB College/ Utkal University
07/1997 – 07/2000 Bhubaneswar/Odisha/India
Senior Secondary
Kendriya Vidyalaya/CBSE/Arts
06/1995 – 06/1997 Itarsi/ India
Higher Secondary
Kendriya Vidyalaya / CBSE
06/1994 – 06/1995 Itarsi/India
Honor and Accolades
Idea Excellence Award (04/2014 – 06/2014)
Idea- Aditya Birla Group
Launching of Buddy System and People Engagement
Blue Knight Award (01/2013 – 03/2013)
Uninor - Telenor Operation
Engaging Employees during the Most Crisis Phase
Aircel Star Performer," Best Project Leader” (07/2009 – 09/2009)
Aircel
Star Performance Award for Best Project Leader
Star Performer (01/2007 – 03/2007)
HCL Technologies
As a Senior Trainer was awarded for bringing best practices in Training and Development
Other Rewards and Recognition
Green Belt Certified (2016-2017)
Green Belt Certified post completing and submission of Yellow Belt Project, attended and certifies on 7 QC tool. Scored 75% above in online exam for Green Belt.
Green Belt Project Completion on Onboarding and Handholding of employees and Career mapping
Project Rollout on Effort Vs Output in Telenor India (2010-2012) Model used was BCG Matrix
Represented All India Social and Science Cultural Meet at National Level (1997)
Represented Kendriya Vidyalaya No.1, Itarsi, MP- The event had three meets and National Contest was held at Dehradun. Bagged 8th Spot in the National Event on overall performance
Represented All India Western Zone Sports Meet (1996)
Represented Kendriya Vidyalaya No.1, Itarsi, MP. The meet held at Pune and Bagged Third Spot in the Event as a Team
Represented School in Social and Dramatic level Competitions (1995-1997)
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