Customer Service Human Resources
Resume:
CURRICULUM VITAE FOR SANDRA BVINDI
Date of Birth: 2 February 1981
Nationality: Zimbabwean
Sex: Female
Contact No: +974******** /+974********
Address: Bldg. 37, Zone 25. Al-Mansoura, Doha, Qatar Email Address: ***********@*****.***
PROSESSIONAL SUMMARY
A dedicated, organized professional who possess good people skills, having success in Human Resources Administration within various industries respectively. An effective and confident communicator, very detailed and always possessing high levels of energy and commitment to work. Now seeking to work in a competitive environment within a reputable organization for professional growth and progression.
KEY COMPETENCIES
Excellent written and Communication Skills
Good analytical and administrative abilities
Ability to work under pressure, multitask and prioritize.
Self-motivated, flexible and easily adaptable.
Excellent Customer Service skills
EDUCATIONAL QUALIFICATIONS
International Relations (MA) Cyprus International University, Lefkosa. Cyprus. August 2016–July 2018 (CGPA 3.67/4.00)
BSc (Hons) Human Resources Management. Midlands State University, Gweru. Zimbabwe. March 2003-November 2006 (Degree Class 2.1)
Certificate in HIV/AIDS Counselling. Safricot Institute, Bulawayo. Zimbabwe. February 2011 WORK EXPERIENCE
BANANA ISLAND RESORT DOHA BY ANANTARA (HOSPITALITY) (DOHA, QATAR) HOUSEKEEPING COORDINATOR December 2018 - present
Managing the housekeeping office while executing general administration duties (i.e. switchboard operation, emails, updating files, scheduling meetings and minute taking.)
Preparing monthly departmental Payroll input for Human Resources Department.
Preparing Annual Leave forms using the PAYTRAX H.R system and running relevant daily and monthly personnel reports.
OPERA system (i.e. entering information, verifying room statuses and running daily room reports)
Coordinating and communicating guest needs through KnowCross system with Housekeeping and Engineering Teams.
Administering Lost and found items according to company policy.
Planning departmental daily work assignments for the team. RECREATION ATTENDANT (BOWLING) August - November 2018
Meeting guest service needs & promoting a fun atmosphere in a timely and efficient manner
Processing payments& generating daily departmental reports. AWARD INDUSTRIES (MANUFACTURING) (BULAWAYO, ZIMBABWE) ADMINISTRATION & H.R SUPPORT February 2014 - March 2016
Recruitment and Selection of Staff, orientation, exit interviews & monitoring significant trends in the marketplace for purposes of adjustment and or any corrective action.
Payroll Administration
Conducting Works Councils
Compiling and producing Human Resources statistical reports for management.
Conducting HSE meetings and Implementing Health and Safety Initiatives
Employee Training and Development
GRESSBYS (PRINTING) (BULAWAYO, ZIMBABWE)
Administrator January 2012 -December 2013
Performing general administration duties
Recruitment and Selection
Payroll Administration
Customer Service Training
AMBASSADOR HOTEL (RTG HOTELS) (HARARE, ZIMBABWE)
Acting Human Resources Officer December 2008- February 2010
Running the Human Resources Department with a staff compliment of nearly 250 employees at the hotel inclusive of both permanent and contractual employees.
Conducting Works Council Meetings
Recruitment and Selection
Payroll Administration & Employee Welfare Initiatives
Staff Training & Preparing Monthly H.R Reports
Implementing the Groups H.R strategies in line with key business objectives BULAWAYO RAINBOW HOTEL (RTG) (BULAWAYO, ZIMABAWBE) Graduate Trainee in Human Resources Management August 2007- November 2008
Working within in all the hotels departments for a 3month period to gain hands on experience and exposure.
Duty Management.
Producing and presenting departmental reports.
Performing and overseeing the H.R function in within each department. TREGERS ZIMBABWE (MANUFACTURING) (BULAWAYO, ZIMBABWE) Internship - Human Resources February 2005- February 2006 REFEREES Dr. Noah Madzikatire
Mr. Emad Nabulsi FIF Qatar
Hotel Manager A24.007 Ezdan Oasis
Banana Island Resort Doha by Anantara Alwukir.
Qatar Doha, Qatar
********@********.*** ************@*****.***
Mr. B. Mubweza
Cluster Resort Manager
Constance Ephelia-Port Launay
Seychelles, Indian Ocean
*****.*@*************.***
Assistant Professor Dr. Mehmet Direkli LL.M
Institute of Graduate Research
Cyprus International University
Lefkosa, North Cyprus
********@***.***.** +90-392-***-****/2226
Contact this candidate