NANETTE MILLER

*** ****** **** *****: 478-***-****

East Dublin, GA 31027 Email: ac9xxx@r.postjobfree.com

I have over twenty years of administration and management experience. I have a plethora of experience with computers, creating and using databases, forms, pamphlets, reports and flow sheets, which measure work output or trend data. I have extensive experience conducting interviews and creating questionnaires to gather relevant information or improve quantifiable information. It is always a pleasure to build relationships with all levels of staff internally/externally to meet goals and improve performance measures.

Areas of Expertise

Leadership & Management

Program Management

Effective Communication

Electronic Medical Records

Record Management

Data Management

Counseling

20+ Years Microsoft experience

Professional Experience

Court Appointed Special Advocate (CASA) Volunteer, Dublin, Georgia; (Jun 2019 – present)

Serves as a CASA Volunteer for abused or neglected children in the foster system. Supervisor: Joanie Evans, Home Phone: 478-***-****.

Works with the juvenile court system to represents the child’s interests.

Program Support Assistant, Patient Safety, Carl Vinson VA Medical Center, Dublin, Georgia;( 40hrs/wk); (06/2009 –04/2012); Supervisor: Annie Hutchinson (Retired), Home Phone: 478-***-****

Performed data entry on all incidents into the National Center for Patient Safety database.

Created Access database “Lady SPOT” to track the various types of medication errors, falls, suicides, and other adverse events by unit, date, weekday, and time.

Scheduled meeting rooms for patient safety and Peer Review Committee meetings and forwarding outlook calendar scheduling to attendees.

Reviewed medical records for specific data to complete incident reports on falls, safety, medication errors, control substances and suicides.

Responsible for all documentation, electronic and paper including Performance Improvement Plans, quarterly reports, and clinical disclosures.

Prepared source documents, filed, and retrieved Patient Safety correspondence, records and attends Patient Safety Meetings. Provides guidance to all employees on use of Patient Safety Database.

Managed Peer Review program for the facility’s Chief of Staff, restructured Peer Review Process, and achieved 100% on time rate to VISN - increase of over 41% FY 2009.

Initiated correspondence to providers concerning the Peer Review process. Created Peer Review packages for on/off site review. Coordinated on/off-site Peer Reviews; monitored progress ensuring all technical requirements were met

Prepared agendas and records minutes for the Peer Review Committee

Followed - up on Peer Review Actions/Outcome Measures

Ensured personnel received initial and bi-annual training for Peer Review Process.

In preparation for inspection, assisted with audit of credential folders

UNITED STATES AIR FORCE

Supervisor, Personnel Administration, Cheyenne, Wyoming (40hrs/wk); (01/2004 – 11/2005); Supervisor: LtCol Joel Hanson, Phone: 307-***-****

Supervised all personnel actions for over 250 members, supervised 3 personnel.

Supervised management of 90th Maintenance Operations Squadron orderly room administrative functions.

Counseled personnel on re-enlistment, retraining, medical officer retention bonuses and other personnel actions and options.

Ensured administrative forms, procedures, policies directives etc., were made accessible to all via electronic folders placed on the web.

Coordinated 97 United States/Coalition distinguished visitors including 29 generals to Qatar.

Established procedures to ensure combinations on safes and doors were change with each rotation of deployed staff personnel to increase their security.

Designed a separate database utilizing Microsoft Access software to ensure random room inspections were accomplished in Qatar without prejudice.

Supervisor, Relocation & Employment/1st Sergeant (Acting) Cheyenne, Wyoming (40hrs/wk); (12/2002 – 05/2004); Supervisor: Anita L. Leach (Retired), Home Phone: 618-***-****

Supervised nine military personnel and one civilian member in four Military Personnel Flight (MPF) sections

Oversaw distribution of assignments for over 3,500 active duty members and their dependents, and processed official passport/visa requests for US and non/US citizens.

Operated the active duty retirements/separations including benefits relating to high-year tenure, medical and miscellaneous separations and the base’s Personnel Reliability Program (PRP) for 16 units.

Trained all supervisors (installation-wide) on the effects and differences in retirement pay benefits high-year tenure will have on retirement eligible personnel; this was to assist each supervisor to help their subordinate made an informed decision.

Managed employments and the implementation of AF-level force Shaping and Retraining programs

Expedited Exceptional Family Member Program requests which minimized hardships

Performed additional duties: First Sergeant and Family Care Plan Manager for 20th Air Force, 90th Support Wing, and 90 Mission Support Group staff members, and 90 Mission Support Squadron; Operational Risk Management Program Manager, Government Purchase Cardholder and Exercise Evaluation Team member.

Achieved Air Force Space Command 2004 Compliance Inspection zero findings, eight strengths and one Professional Team award.

Supervisor, Customer Service, Adana, Turkey, (40hrs/wk); (01/2000 –11/ 2002); Supervisor: Robert A. Jameson (Retired), Home Phone: 702-***-****

Provided service for a community of 6,200 military/civilian personnel and their dependents in a combat zone.

Ensured procedures were in place to ensure every retiring member is scheduled for a one-on-one briefing appointment not less than 120 days before the member's approved retirement date as a Survivor Benefit Plan (SBP) counselor.

Counseled individuals on the importance of timely submission of applications for passports and report of births abroad.

Created a pamphlet to address marriage & the increase of security risks with US service member’s marriage to members of a foreign military unit.

Coordinated/updated concurrent travel applications with housing agency.

Assisted customers complete the DD Form 93 and provided the option to decline or select various monetary levels of SGLI and Veterans' Group Life Insurance (VGLI).

Ensured newly assigned members appointments were coordinated prior to first day of duty.

Developed wing renewal policy for Turkish customs paperwork; resulted in reduced late fees-saved $10K in fines.

Developed customer service OJT training /lesson plans to improve continuity of service to customers

Air Force Airman from December 1984 to 2000, various positions to include: records clerk, supervisor of employment, supervisor of awards and decorations, and supervisor of records.

Education & Training

Master of Science, Health Administration, University of Phoenix, Phoenix, AZ, 2015

Bachelor of Science, Management (Minor Human Resources), Park University, Parkville, MO, 2012

Associate of Arts, Personnel Administration, Community College Air Force, Montgomery, AL, 2000

License, Practical Nursing, University of Pennsylvania Medical Center, PA, 1984

Healthcare Failure Mode and Effect Analysis /Patient Safety Training, May, 2010

USAF Senior NCO Academy, Maxwell Air Force Base, AL, 2002

USAF NCO Academy, Vogelweh AB, Germany, 2000

Contact this candidate