Manager Sales

Bradley Kulp

Raleigh, North Carolina

919-***-**** **********@*****.***

Summary of Qualifications

Motivational Sales Leader with over 10 years of experience building successful teams, driving results, and

strategic organizational culture change

Designed and implemented multiple employee on-boarding and training programs creating positive platforms for sustainable results

Broad leadership across multiple channels including Sales, Customer Service, Operations, Training and Vendor Management

Extensive field experience providing premier customer service, performing quality control, and training employees

Change Management Sales Expert balancing stakeholders, managing business changes, ensuring that new program benefits are obtained, monitoring Key Performance Indicators, and managing resources efficiently to achieve prescribed metrics

Professional Experience

CSR/Business Development Manager Mar 2018 – May 2019

-Recruit, lead, & maintain a successful team of Customer Success Representatives over a territory including:

OH, PA, MD/DE, VA, NC, and SC

-Grew the Mid-Atlantic region Parts Sales by 9% with a total increase FY 2018 of $1.7 million

-Launched and built the Vermeer Mid-Atlantic CSR Team as well as constructed & implemented original infrastructure

-Designed Sales Training and Territory Management programs for CSR Mid-Atlantic Team

-Created a CSR “Day In-The Life” for role standardization

Network Operations Manager - Internet Services 2017 - 2018

-Lead & approx. 50 Machine Operators/Technicians, fleet, equipment, and inventory,

Overseeing largest service wire team in North Carolina

-Instituted positive culture change and improved consistently across the board for 120 consecutive days

-Received two company achievement awards from both Area Manager and Director-level

-Achieved Top 5% Market six consecutive months of 10 markets

-Increased overall productivity 17% YOY

-Oversees all daily operations of work yard, employee, HR, and payroll issues as well as hiring and training

-Managed all customer issues and escalations

-Conducted extensive field visits and quality inspections in the field

Operations Field Manager – AT&T Digital Life 2013 - 2017

-Daily Field Operations, Fleet, Inventory, and Customer Facing Issues for assigned territory

-Finished 2016 Top 10 of 133 Teams National overall performance. Finished second National overall performance for 2017 of 137 Teams

-Created & implemented National initiatives and projects to improve efficiency and drive results

-Recruit, onboard, & maintain outside vendors and relationships to ensure customer and company satisfaction

District Sales Manager – Trainer 2004 - 2013

-Operated the second largest Sales territory in the United States for corporate ADT of 10 regions,

Increasing productivity in all Residential New & Resale Channels

-Coached, trained, and lead ADT Sales professionals regarding Lead generation Techniques & Tactics

-Increased Resale Team productivity top 15% in the nation of 120 teams

-Increased Sales & Productivity placing the Residential team top 10 in the nation, and top three in Southeast Region

-Finished 2010 #2 Sales Team in the Nation of 120 teams

-Finished #1 Sales Team in Southeast Region 2010 of 30 teams

Bradley Kulp, Page 2

Military Service

1994 – 1996: USAF Airman First Class/436th Mission Support Squadron, Dover AFB, DE

Information Management & Security Specialist.

Armed Forces Service Medal: Operation Iraqi Freedom

Education

•Enrolled: Bachelors of Science, Business Management - Western Governors University

Certifications

•Certificate: Graphic Arts & Design - North Tech Education Center, Riviera Beach, FL

•Certificate: Information Management - USAF Community College, Biloxi MS

•Dale Carnegie: Effective Communications & Human Relations

•AT&T Leading with Distinction for Corporate Leadership

•Salesforce/CRM Administrator

•Exceptional Leadership & Team Building

•Agile/Project Manager: Technology AT&T

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