Customer Service Manager

Ahmed hazem yahya tawfek el radaf

**-* ******** ******* ***. Potrero, Malabon City

(02)3625965/ 090********

********@*****.***

DOB: 04/14/1986

Place of birth: Cairo, Egpyt

Nationality: Egyptian

Military service: Exempted

Marital Status: Married

Objective:

Seeking career development in the information technology field, in a position within modern and progressive organization that will enable me to enhance my knowledge and personal skills.

Personal skills and interests:

Leadership and motivational skills, interpersonal skills, good written and verbal communication skills, decision-making and analytical skills, advanced computer skills and ability to work well under pressure individually and as part of a team. calm and able to plan and prioritize my work and other people’s daily activities.

I like to swim, read and play basketball.

Education:

Degree: B.Sc. of Information Systems and Business Administration from

New Cairo Higher Institute for engineering, 2009.

Graduation Project Degree: Excellent 93%

Career History:

Ooredoo Telecom Company

April 2013 – September 2017

Job Title: Sales Manager

Direct the team's focus, set goals, look at data, motivate and help create training opportunities. I work with large profile customers or with customer complaints, analyze budgets, and determine ways to streamline and improve the sales process.

Company: M.H ALSHAYA CO.

April 14, 2013 - September 2013

Job Title: Retail supervisor

Vodafone EG Telecommunication

July 2009 till April 2013

Job Title: Customer service, Team leader, Assistant Supervisor, Quality Assurance Team, Work Force Team

Job description:

I'm responsible for managing day-to-day planning, implementation and problem-solving to ensure their team achieves their daily goals in production or service. For instance, setting monitor calls of agents and coach them to improve performance. Those who are employed in manufacturing companies supervise production staff.

Gulf Upper Petroleum Company (GUPCO)

October 2008

Job Title: IT Trainee

Gitex Computers

July – August 2007

Job Title: IT Trainee

Star Net

March 2008 – March 2009

Job Title: IT Trainee

Job Description:

Manage and maintenance the company’s local network through installing and configuration the networks’ hardware and software, network administration and further expanding it periodically.

Monthly computer maintenance.

Coordination with vendors and suppliers.

Monthly coordination with the company’s heads of departments in order to achieve the best performance required.

Gas Technology Company (GASTECH)

May 2008

Job Title: IT Trainee

Virgin Mega Store in Germany

June 2008 – June 2009

Job Title: Senior Sales Manager.

Vodafone EG Telecommunication

July 2009 till April 2013

Job Title: Customer service, Team leader, Assistant Supervisor, Quality Assurance Team, Work Force Team

Job description:

I'm responsible for managing day-to-day planning, implementation and problem-solving to ensure their team achieves their daily goals in production or service. For instance, setting monitor calls of agents and coach them to improve performance. Those who are employed in manufacturing companies supervise production staff.

Computer Skills:

Windows Server 2003 (Good)

MS Office - (good)

Internet browsing (Excellent)

Excellent knowledge in Network

Very good knowledge in computer’s hardware

Languages:

Arabic (Native language).

English (Excellent) / Spoken and written.

Interpersonal Skills:

Strong leadership skills, excellent communication skills and social status.

Result Oriented, self-disciplined, organized.

Excellent interpersonal and communication abilities.

Strong employee relations.

Capable of handling different activities at the same time

Character reference available upon request.

Contact this candidate