Sales Representative Customer Service

AIKI TAIWO REBECCA, Bsc

Home Address: *,******* *****,***** **** Ikeja, Lagos State

Phone Number: 070********, 080********

E-mail: *********@*****.***

PERSONAL DATA

Sex: Female

Date of Birth: 6th July, 1989

Marital Status: Single

State of Origin: Oyo state

Nationality: Nigerian

OBJECTIVE: To offer first class abilities, develop a career in a dynamic organization where I can harness my potentials to serve and contribute my quota towards the achievement of the organizational goals.

COMPETENCES: Proficiency in English language, organizational problem solving skills, informative, innovative and energetic with good analytic skills, great oral and Assimilative skills to maximize any given tools and ability to work with little or no supervision.

EDUCATIONAL QUALIFICATION

Lagos State University, Lagos 2009-2013

Bsc.Mass Communication.

Upper College, Ayetoro Ijanikin 2001-2006

Senior Secondary School Certificate Examination.

Command Children School, Yaba. 1996-2001

Primary School Leaving Certificate

WORKING EXPERIENCE

DHL INTERNATIONAL (NIGERIA) LIMITED September 2016- Till Date

-Customer Service Representative

Handle all incoming calls

Provide information about services offered

Manage large amount of incoming calls

Provide accurate, valid and complete information by using the right method and tools

Handle customer’s complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Follow communication procedures, guidelines and policies.

-Sales Representative

Orientate Customers on company's Product and services(Explaining the next generation of express and premium courier services)

Maintain up-to-date knowledge about product information and promotions.

Calling Customers to make sure they are satisfied with the company's services

UNIFIED PAYMENTS SERVICES December 2015 – June 2016

-Retail officer and Customer Care Representative

Receiving of inbound calls on behalf of the company

Orientation of Customers on company’s product and services (delivering the next generation of innovative and inclusive payment solutions).

Respond to customer queries promptly and professionally

Maintain up-to-date knowledge about product information and promotions.

INDEPENDENT NATIONAL ELECTORAL COMMISSION March - April 2015

-Presiding Officer - Ikeja Local Government, Lagos State

·Organized and coordinated the activities of the polling unit under my supervision

· Delivered the result sheets and the card readers to the ward

NATIONAL YOUTH SERVICE CORPS (NYSC). December 2014 - November 2015

-Lagos State Ministry of Information and Strategy (Public Enlightenment Unit), Alausa

·Writing stories and reports for the ministry for publication in the Alausa Alert Newspaper

·Coordinating and supervising delivery of Alausa Alert to the State House of Assembly, Governor’s Office, Deputy Governor’s Office

Noel Audio and Video Productions Company (1yr Industrial Training) Jannuary – December 2013

-Front Desk Officer

·Answering of phone calls

·Sending and Receiving mails on behalf of the company

·Attend to Guests and see to their needs

SKILLS

·Good communication and interpersonal skills

·Ability to blend in any field

·Positive attitude when faced with challenges

REFEREES

Available upon request

Contact this candidate