Sales Customer Service

Larry Cain

Professional Summary

I am a sales oriented individual, who prides himself in compassion, discipline, organization and accountability who aspires to become a part of your company. I have extensive sales experience and I am detail-oriented when notating new or existing customer files through the use of a database. I am proficient in creating a comfortable sales or customer service environment, which will give me the ability to generate new customers and resolve current customer service issues. I have proven experience in building new professional relationships with new and existing customers who are interested in utilizing the various offered services, while creating a memorable experience in a competitive market. Education

University of Phoenix 2009-2011

Bachelor of Science

Work Experience

ClearOne Advantage April 2019 to July 2019

Inside Sales Representative

• Assisting customers by gathering information on their financial situation and presenting possible solutions, including enrollment into our program

• Provide customers with accurate information regarding their financial analysis

• Maintaining a consultative relationship with the customer throughout the process

• Qualify and walk clients through the benefits of our program and how we can better their financial situation

• Use sales tools and follow the established sale process that aligns with the Debt Settlement Industry

• Accept coaching, constructive criticism and recognition with humility and composure Tempe Preparatory Academy March 2018 to Present

Head Varsity Football Coach

• Coordinate with staff and athletic director to facilitate the direction of football program

• Responsibilities includes recruiting, scouting opponents, creating and managing a budget, coordinating schedule and travel, planning and preparing practice and game strategies, and planning and preparing a camp each summer

• Oversee the off-season training and development program for approximately 30 student athletes

• Act as a supervisor for the female student managers, Athletic trainer, and equipment managers

• Supervise and managed a staff of 6 part-time coaches/employees

• Strong coaching characteristics include: Extensive Sports knowledge, Sports enthusiast, Motivational techniques, Team building, reliable and relatable, Sound judgement, Disciplinary skills, and compassionate. American InterContinental University February 2018 to April 2019 Senior National Admission Advisor

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win student loyalty.

• Respond to telephone inquiries from inbound and outbound students, providing quality service to students who are inquiring about class availability

• High level relationship building and influence in selling and servicing the adult education market

• Strong sales characteristics and skills, including: qualifying skills, overcoming objections and obstacles to a sale, and asking for the business

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds

• Mentor, motivate and coach sales teams to create value and delivery in the sales process ZipRecruiter January 2017 to August 2017

Account Executive

• Full Sales Cycle Management – Proven sales experience and ability to manage forecast and achievement to sales target, ability to accelerate the sales process

• Strong sales characteristic and skills, including: qualifying skills, overcoming objections, and obstacles to a sale, and asking for the business

• Recommended solutions within customer budgets and proactively followed up with all leads

• Ensured customers were satisfied with every part of the sales experience, from initial greeting through order Completion

• Managed, trained, and supported a staff of 5 team members through product and sales training Gilbert Christian High School August 2012 to December 2015 Head Varsity Football Coach

• Planned, organized, and implemented the teaching of fundamentals, strategies, rules, and conditioning of the game for a second year 8 - Man Varsity HS football program

• Lead to a 38 – 8 record in 4 years, which included 4 straight appearance in the Semi-Finals

• Motivated student-athletes to excel in both academics and football

• Provided colleges and universities with film, transcripts, and background information of potential student athletes

• Supervised entire coaching staff at Youth, Junior Varsity, and Varsity levels

• Strong coaching characteristics include: Extensive Sports knowledge, Sports enthusiast, Motivational techniques, Team building, reliable and relatable, Sound judgement, Disciplinary skills, and compassionate.

• Communicated with students, staff, faculty and parents sharing information about football programs and encouraged student participation in various campus activities University of Phoenix January 2006 to August 2016

Executive Military Enrollment Advisor (Senior Team Lead)

• Strong work ethic, self-motivated, and the ability to work independently to exceed job requirements and assigned quota

• Effectively communicated using customer-friendly and appropriate language, to explain: Degree programs, Academic standards, course availability, Academic disputes, and Financial Aid

• Motivated and guided team members to reach weekly goals while promoting effective goals and customer service

• 10 years of individual quota carrying, direct sales experience

• Excelled at managing a large number of active accounts while uncovering and closing new business

• Excellent communication skills. Ability to share success metrics with new and existing employees

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