Natalyia Barner

Memphis, TN

ac9xve@r.postjobfree.com

901-***-****

I have over eighteen years of customer service, data entry, and clerical experience. I have four years of warehouse and sales experience, and three years of insurance, banking, and scheduling. I also have two years of dispatching. I am versatile and moreover well adaptive.I am able to multi-task, type 55 w.p.m., and i also possess excellent verbal and communication skills. Authorized to work in the US for any employer

Work Experience

Information Specialist

MEMPHIS AREA TRANSIT AUTHORITY - Memphis, TN

August 2018 to July 2019

I receive inbound calls regarding route and schedule information, train new employees, research alternative routes, and input complaints, issues, and concerns. I handle all data entry inquiries, navigate customers to and from local businesses and update information via website. I de-escalate irate callers, make outbound calls to customers and internal departments regarding all account information and/or issues.

Dispatcher and Customer Service Representative

Medic Transportation - Memphis, TN

February 2018 to June 2018

I receive inbound calls from clients scheduling, checking on, or receiving transportation to and from appointments. I oversee over 14 drivers and effectively communicate with facilities, clients, and drivers regarding all appointment and scheduling information. I am the liaison between drivers and clients and clients and customer service representatives. I schedule, move trips, update accounts, find quicker routes, and insert all breaks and lunches for my drivers as well. Customer Service Representative

Walgreens - Memphis, TN

July 2017 to January 2018

I handle inbound calls from callers regarding information and product issues and or problems. I scan final purchases, handle cash and/or visa transactions, assist with store inventory, and loss prevention. I assist customers with finding items, saving on select products, and photos as well. I create photos and passports for customers, assist with western union transactions, and input data into the system on a consistent basis regarding customer information and accounts. Patient Care Advocate

Accredo Pharmacy through us tech solutions temp agency - Memphis, TN January 2017 to June 2017

I am responsible for scheduling and assisting patients with specialty medications. I submit requests for patients, problem shoot issues with deliveries, provide information and assistance for medications, assist in bill payments, and account inquiries and issues. Eligibility Specialist

Connexion Point(seasonal) - Memphis, TN

August 2016 to December 2016

I handle all inbound calls regarding insurance plans, eligibility, enrollment, and other inquiries regarding all plans. I input data, research plans, and assist in supplying medications to customers all over the united states. I ensure 100% customer satisfaction and diffuse irate situations as well. Senior Liaison/ Customer Service Representative

Terminix - Memphis, TN

March 2016 to July 2016

While in this position, I am responsible for assessing situations, making executive decisions at times, and diffusing situations for not only the customer but for the company. Duties include receiving inbound calls and making outbound calls to customers, branches, technicians, and whomever else needs to be contacted. I am responsible for resolving issues and concerns regarding customers. I am the liaison between the customer and the branch, I handle billing issues, maintain a good relationship with customers to ensure business ethics, handle account maintenance, and assist with training new employees.

Customer Service Representative II

Terminix - Memphis, TN

February 2016 to March 2016

In this position; I am responsible for lead entries, bait station pulls, general service, cancellation requests, scheduling issues and problems. I receive inbound and make outbound calls to customers as well as potential customers regarding service and service issues. I handle irate callers, offer creative leads, reschedule appointments, light account maintenance, document requests, and easy-pay options as well. I also assist in general billing and account inquiries as well as general account questions and issues.

Customer Service Representative

Terminix - Memphis, TN

August 2015 to February 2016

I receive inbound calls from callers regarding all account information, issues, and problems with accounts. I input data, handle irate callers, and schedule appointments for callers. I also escalate issues and sell products to individuals while in this position. Computer Repair Technician

Flextronics through axcess staffing - Memphis, TN

January 2015 to June 2015

As a technician, I visually inspected, diagnosed, and repaired computers received inbound. I am certified in over 18 units. I was responsible for ship goals, training other employees, and inputting data in regards to all repairs, issues, units, and other personal data as well. I also pretested computer units, packaged, and shipped units.

Material Handler

Staffline - Memphis, TN

February 2013 to October 2014

My duties included but was not limited to creating displays, shipping and receiving items, palletizing, training new employees, labeling, inserting inserts, assisting on assembly lines, applying sensors, and preparing orders, and assisting with rp gunscans.

Direct Support Professional

Support Solutions - Memphis, TN

February 2010 to December 2012

While employed at ssms, duties included medication administration, customer service, cleaning responsibilities, and the care of individuals with mental disabilities and developments with everyday living.

Customer Service/Sales Rep

Regions Bank - Cordova, TN

October 2006 to September 2009

I provided customer service, sold bank products, handled troubleshooting issues with online accounts, trained new employees, researched information, diffused situations, handled credit card and loan accounts, opened and closed accounts, met and exceeded goal quotas, handled billing and statements, handled online banking inquiries and issues, and ensured 100% customer satisfaction and quality.

Customer Service/Insurance Rep

Manpower/ Sitel - Memphis, TN

October 2005 to August 2006

Duties included: providing information regarding old and new insurance policies, selling insurance plans and products, providing customer service, data entry, researching account inquiries and issues, contacting doctors and pharmacies for both the company and customers, ensuring medications and coverage for clients, and sending information to elderly clients. Clerk (Grade 4)

Internal Revenue Service - Memphis, TN

January 2001 to August 2004

I extracted, candled, and sorted incoming mail, reviewed tax forms, expedited documents, trained new employees, handled carts of tax documents, input data, filed paperwork, performed clerical and customer service duties, and distributed and collected mail while employed. Education

Diploma

East High School - Memphis, TN

August 1997 to May 2000

Nursing

Southwest Tennessee Community College

Skills

Clerical, Customer Service, Scheduling, Banking, Sales, Warehouse, Inventory, Computer Repair and Diagnostics, Shipping and Receiving, Insurance, Data Entry, Retail, Restaurant, Assembly Line/ Production, Quality Analyst, Picker/Packer, and Support Professional with clients and/or recepient., Call Center, Customer Service, Customer Care, CSR, Billing, Training, Scheduling Awards

Customer Service Mvp

April 2016

Customer Service Star

April 2016

customer service/sales mvp

August 2007

regions bank

top seller

October 2007

regions bank

Additional Information

The best and quickest method to contact me would be via telephone, as I am not in possession of a computer at all times.

Salary requirements are negotiable. If you have any questions or concerns, please feel free to contact me at (901)864- 3905. Thank you for your consideration!

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