Sr Content Operations & Support Engineer

JESSICA

YANG

DIGITAL MEDIA OPERATIONS

LIVE NATION ENTERTAINMENT FEB 2015 – CURRENT

SR CONTENT OPERATIONS & SUPPORT ENGINEER, DIGITAL MEDIA OPERATIONS LOS ANGELES, CA

[ TECHNICAL ]

Supported & Implemented digital signage content and digital menu systems installation/support for 80+ Live Nation-owned venues and offices.

Installation of digital media systems, live media (streaming/live stage entertainment) and venue tech support for 50,000+ concert shows for sponsorship and advertisements, office signage, video wall, and menu systems using Cisco Stadium Vision, Nanonation, and other media server & web-based software

Lead IT Projects - “Venue Ramp Up” in preparation for concert season: network infrastructure, POS food and beverage technology (mobile ordering, Appetize-branded iPad to KDS ordering), and digital signage

Installation and support for live entertainment solutions – live encoder (Thor, Cisco), HTML5

Configuration of Mac OS/PC-based installations for Digital Signage software for HD and 4K video wall content (Mac OS, Dell Optiplex, and Cisco Digital Media Players) for Live Nation venues and offices

[ CREATIVE MEDIA ]

Editing, image processing, and creation of advertisement images and videos using Adobe Photoshop, Illustrator, After Effects, and Premiere

Providing advertisement and creative content services for sponsorship clients (image and video): Malibu Rum, Outback Steakhouse, Coca Cola, Citi Bank, etc. Created custom menu boards and in- house digital content and menus for venues: Hollywood Palladium, Irving Plaza (New York), The Wiltern

(Los Angeles), Shoreline Amphitheatre, Toyota Music Pavilion.

Providing creative services for internal corporate digital media: HR, Benefits, Live Nation Diversity teams, Food Truck, Ticketmaster, Corporate IT, special corporate events CONTENT OPERATIONS & SUPPORT ENGINEER, DIGITAL SIGNAGE OCT 2012 – FEB 2015

Implementation of proprietary CMS for media file delivery, "MediaShare" for clients (sponsorship and advertisement) to deliver content and streamline work flow. Created wireframes in planning for work flow for the UI.

Providing team 24/7 oncall support (phone, email) and Mac support with IT ticketing (Infra, Zendesk) VIP TICKETS MAR 2012 – OCT 2012

MARKETING COORDINATOR/SEO LOS ANGELES, CA

Built web page images and digital content for the launch of new website interface of www.viptickets.com.

Built and designed content (text, image, video, audio) for the digital signage for upcoming events

Strategized and Managed Search Engine PPC ads through Google Adwords, Google Analytics, Yahoo/Bing Adcenter, Facebook ads for high-traffic event campaigns (Lakers, Dodgers, Kings, concerts, theatre)

Developed and wireframed website landing pages for efficient user navigation and website/mobile functionality, while strategizing content for optimal PPC campaigns and organic search (Balsamiq, Photoshop)

Design/HTML for targeted email blasts (Mail Chimp) for optimized click-through advertisements

Produced promotional materials including venue maps, media kits, website banners, online advertisements, company- branded items and printed material KOREAN BROADCASTING SYSTEM JUNE 2010 – MAR 2012

MEDIA CONTENT AND COPYRIGHT SPECIALIST LOS ANGELES, CA

Registered episodes for copyright, issued infringement notices, and piracy prevention. Managed copyright content on YouTube and 3rd party client streaming websites (dramafever.com, viki.com)

Managed website video ads and in-stream companion banners (Verizon Telecom, Korean Air)

Provided programming content support for database/metadata (English synopsis, cast, production information)

EDUCATION/TECHNICAL SKILLS

Database Management Certification UCLA Extension

Bachelor of Arts – Communications, Public Relations California State Polytechnic University

Adobe Photoshop, Adobe Premiere, Apple Final Cut Pro X, Graphic Design, HTML, SQL

Windows, Mac OS

I am an IT professional hoping to provide digital

content (live, video, static image, data

& web integration) through content

management, design software, and hardware. I

am pursuing to grow IT projects for digital

content objectives and growing media

technology

OBJECTIVE

Phone: 818-***-****

**************@*****.***

www.jessica-yang.work

5651 Sumner Way Culver City, CA 90230

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