Customer Service Manager

Professional Profile

Career Objective

To obtain a supervisory position with a growing manufacturing or service company.

Skills Summary

Computer:WMS/ WICS/ Excel/ Word/Agile/Fed X

Forklift(s)

Bobcat

Backhoe

Trac-Hoe

Loader

Professional Experience

July 2018- Present Simply Essentials

Shipping Operations Manager

Plan and implement overall shipping strategy

Oversee the whole shipping process and shipping team members

Collaborate with sales, purchasing and management to ensure timely resolution of issues resulting from plan deviations.

Use shipping software to organize and prioritize shipping activities

Maintain productivity and labor costs within budget.

Suggest solutions for process optimization

Identify shipping issues and implement solutions in a timely manner

Ensure quality of product meets quality standards and communicate any inconsistency to buyer and quality control department.

Set shipping KPI’s

Create and Present reports for upper management

Inspect labels and barcodes

Build and Maintain professional relationships with relevant internal and external stakeholders ( ie department managers, vendors, customers, and suppliers)

August 2017 – July 2018 Del Monte Fresh Produce

Shipping Operations Manager

Manage daily shipping and receiving schedule in a timely and efficient manner.

Oversee shipping and receiving staff.

Collaborate with sales, purchasing and management to ensure timely resolution of issues resulting from plan deviations.

Manage and implement Hazard Analysis & Critical Control Points (HACCP) and food safety procedures.

Maintain productivity and labor costs within budget.

Reduce shrink by proper rotation of product.

Responsible of daily sanitation of department.

Ensure quality of product meets quality standards and communicate any inconsistency to buyer and quality control department.

2015- November 2016 WSI (Michelin Tire)

Operations Manager

Responsible for overseeing all shipping and receiving

Manage a staff of 70+

Assign work loads

Keep training up to date for all employees

Write weekly reviews on all employees

Transportation Manager

Ensure strong communications exists and is maintained within all departments of the logistics center, carriers, Michelin and Michelin customers.

Review processes and procedures to accurately and quickly move shipments into and out of the logistics center and recommend methods to improve efficiency and accuracy of the movement of shipments and information

Train, develop and monitor activities of the Planner, Traffic Clerks and Customer Service Clerks

Audit Inbound and Outbound procedures to ensure accurate processing of information

Maintain Inbound and Outbound schedule ensuring accurate prioritization of load shipping and receiving

Monitor in-transit status of shipments

Manage Transportation department staff as well as Security staff.

Work closely with General Manager to ensure work loads are achievable.

Keep an updated Yard Maintenance System to ensure a pool of empty tailors available for shipments.

2014- 2015 UTi Logistics (Michelin Tire)

Customer Service/ Traffic Control Supervisor (September 2014- 2015)

Ensure strong communications exists and is maintained within all departments of the logistics center, carriers, Michelin and Michelin customers.

Review processes and procedures to accurately and quickly move shipments into and out of the logistics center and recommend methods to improve efficiency and accuracy of the movement of shipments and information

Train, develop and monitor activities of the Planner, Traffic Clerks and Customer Service Clerks

Audit Inbound and Outbound procedures to ensure accurate processing of information

Maintain Inbound and Outbound schedule ensuring accurate prioritization of load shipping and receiving

Monitor in-transit status of shipments

● Reach Truck Operator (January 2014-September2014)

Loading and unloading trucks

Preparing/Picking customer orders

Bundling/loading

Perform any other projects as assigned

2013-2014 Kenco Industries, Manteno, IL

● Reach Truck Operator

Loading and unloading trucks

Picking customer orders

Restock bin locations

2005- 2011 Continental/Castle and Cooke Refrigerated Services, University Park, Il

Supervisor/ Scheduler ( June, 2009-December, 2011)

Schedule all inbound and outbound truck appointments.

Set a workable/achievable warehouse schedule.

Supervise/Manage warehouse employees.

Ensure orders are picked, and trucks are getting in and out of the facility in a timely manner.

Shipping/Receiving Clerk ( May,2006-June,2009.)

Data entry of incoming and outgoing shipments

Audit outbound shipments

Customer service

Warehouse Associate.(June,2005- May, 2006)

Picking and loading outgoing shipments

Unloading incoming shipments and storing in appropriate bin locations

Data entry of daycodes and expiration dates

2003-2005 VanDyke Industries, University Park, IL

Shipping/ Receiving Clerk

Pull manufactured products per order and prepare for shipping.

Keep production lines fully stocked in order to meet production quotas

Supervised/trained associate shipping and stock clerks

Assured shipping deadlines are met on all outgoing orders

2003 HP construction, Midlothian, IL

Laborer

1999-2003 Impo Tile, Tinley Park, IL

Warehouse Associate

Unload incoming trucks and store product in appropriate warehouse locations

Pull tile per customer orders and load for shipment/customer pick-up

1988-1990 United States Army

Additional Functional Expertise

OSHA Hazardous Materials Handling-40hrs.

OSHA Hazardous Waste Annual Refresher-8hrs.

Confined Spaces Training.

Three Rivers Training

Site Specific Training at Amaco, Uno-Ven, and Clark

Education

THORNTON COMMUNITY COLLEGE – South Holland, IL

General / Law Enforcement Studies

OAK FOREST HIGH SCHOOL – Oak Forest, IL

Graduated

REFERENCES AVAILABLE UPON REQUEST

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